Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,405 questions
2 answers
PayPal account charged
my PayPal account was charged from a cancelled subscription, how do I get a refund
Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked
2026-10-16T19:40:24.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 18%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAZ%3C/text%3E%3C/svg%3E)
alfredo zamora
0
Reputation points
answered
2026-10-16T20:15:28.96+00:00
EmilyS726
273.7K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Windows Defender Security Has Disabled Your Computer
While attempting to login to Facebook a browser tab appeared stating "Windows Defender Security Has Disabled Your Computer". The instructions stated "Contact Microsoft Windows support at 1(888)850-2002. The person at that number directed…
Windows for home | Windows 11 | Security and privacy
8,816 questions
asked
2026-10-16T19:33:15.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
John Yasem
20
Reputation points
commented
2026-10-16T22:05:22.7966667+00:00
John Yasem
20
Reputation points
0 answers
Authenticator app login fail
I’m trying to login to my outlook app on iOS. My Authenticator app is also logged out and needs me to sign in. I cannot sign in due to not being able to access codes from my Authenticator app while trying to sign in.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,673 questions
asked
2026-10-16T19:31:46.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 42%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kyler Brewer
0
Reputation points
commented
2026-10-17T10:54:35.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 81%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Marco Tibben
0
Reputation points
1 answer
Global admin locked out due to Authenticator app
account verification needed but even after re setting password still needs certification through the authenticator app the app tells me to use the app to verify too so cant register on the app, There are no other login options. I need access to this…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,680 questions
asked
2026-10-16T19:29:25.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 59%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Steve Kinion Toolworks Inc
0
Reputation points
answered
2026-10-16T20:07:11.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
20,130
Reputation points Microsoft External Staff
Moderator
0 answers
Cliente final sem conta no DOC (microsoftoem.com) – como obter acesso ao MDOS Smart Client para receber licenças Windows 11 Pro Refurb?
Boa tarde, senhores. Estou com uma dúvida em relação à ativação de licenças do Windows 11 Pro. Nosso cenário: Somos uma empresa cliente final (não somos fabricante, distribuidor nem refurbisher). Compramos máquinas novas que vieram com Linux e foram…
Windows for business | Windows Server | Devices and deployment | Licensing and activation
asked
2026-10-16T19:25:27.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 51%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gustavo Goveia
0
Reputation points
asked
2026-10-16T19:25:27.94+00:00
Gustavo Goveia
0
Reputation points
2 answers
How do I add Microsoft 365 home to a new computer?
How do I add Microsoft 365 to my new home computer?
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,705 questions
asked
2026-10-16T19:24:49.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 47%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Sharon B
0
Reputation points
answered
2026-10-16T19:53:48.02+00:00
Stefan Blom
354.6K
Reputation points MVP
Volunteer Moderator
0 answers
Unable to access existing Azure subscription — billing documentation and account recovery assistance needed
I need assistance with an existing Azure subscription that was established using a personal Outlook.com account that Microsoft no longer recognizes. The subscription continues to generate monthly charges, and invoices have historically been emailed to…
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,097 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
Netflix freezes on my pc while the audio continues.
Netflix freezes on my pc while the audio continues. My system is up to date. Can you help me resolve this? This appears to be a problem on both the Netflix app and viewing Netflix programming through the Chrome browser.
Windows for home | Windows 11 | Display and graphics
5,372 questions
asked
2026-10-16T19:24:46.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 63%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Craig Diachuk
0
Reputation points
answered
2026-10-16T19:59:33.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
125.3K
Reputation points
Independent Advisor
2 answers
Microsoft Planner – Screenshot Copy/Paste Functionality
Hello, We are currently evaluating our options for daily task and project management tools. Microsoft Planner has a significant advantage due to its native integration with Microsoft Teams. However, the ability to copy and paste screenshots directly into…
Microsoft Teams | Microsoft Teams for business | Other
Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
21,212 questions
asked
2026-10-16T19:23:42.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 78%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Evangelos Alimpertis
0
Reputation points
answered
2026-10-16T19:36:18.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ryan-N
16,420
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
OUTLOOK FORWARDING NOT WORKING
Why would outlook forwarding work on the legacy outlook but not on the new outlook? I am forwarding from ******@outlook.com (personal) to ******@prettygirlcosmetics.com (business). When I tested using the legacy outlook it worked but did not work on the…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,232 questions
asked
2026-10-16T19:21:56.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 5%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Pretty Girl by ColorOn Beauty
0
Reputation points
accepted
2026-10-16T19:26:10.2133333+00:00
Pretty Girl by ColorOn Beauty
0
Reputation points
2 answers
Speak to Representative
I need to speak to a live person. I have a continual charge on my credit card but show no subscriptions on my account. I have tried all of your online suggestions to no avail. I need to have this canceled.
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,948 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 54%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
3 answers
White PAGES
I open a file (Excel and Word Doc). The page is WHITE- I cant read the text/content, BUT I see the text in the ribbon. WHAT do I need to do
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
58,019 questions
asked
2026-10-16T19:16:19.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 1%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Vicki A
0
Reputation points
commented
2026-10-16T19:55:14.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
89,925
Reputation points
Independent Advisor
1 answer
Azure for Students activation blocked with “You do not have access
Title: Azure for Students activation blocked with “You do not have access” My GitHub Student Developer Pack has been verified, but I cannot activate Azure for Students. The signup page says that my account cannot be validated and displays “You do not…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,385 questions
asked
2026-10-16T19:15:17.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 79%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Shiv Om Tripathi
0
Reputation points
edited the question
2026-10-16T19:17:02.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L
25
Reputation points Microsoft External Staff
Moderator
1 answer
Accessibility Suggestion – Microsoft 365 Discounts and Cognitive Disability Support
Hello Microsoft Accessibility Team, I would like to ask whether Microsoft currently offers discounted Microsoft 365 subscriptions or special accessibility programs for individuals living with disabilities, particularly those experiencing cognitive…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,385 questions
asked
2026-10-16T19:12:56.2+00:00
Crimson1st
1
Reputation point
edited the question
2026-10-16T19:16:17.8666667+00:00
Clover-L
25
Reputation points Microsoft External Staff
Moderator
1 answer
I am having problems establishing my Outlook account to get email on my new computer
I purchased new Lenovo Laptop and I can't get my Outlook email on the new computer.
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,232 questions
asked
2026-10-16T19:07:51.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 42%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Paul Andrews
0
Reputation points
commented
2026-10-16T20:00:02.63+00:00
John Jefferson Doyon
89,925
Reputation points
Independent Advisor
1 answer
All emails sent are being marked as spam (account is verified)
I have tried so many things I am now at a loss and would just like to talk to someone at hotmail/microsoft at this point. I keep getting all sent emails marked as spam Error: 550 5.7.520 — AS(4810) I have tried starting a new email.. not a reply …
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,692 questions
asked
2026-10-16T19:04:45.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 37%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Josephine McHugh
0
Reputation points
answered
2026-10-16T19:41:45.94+00:00
EmilyS726
273.7K
Reputation points
Independent Advisor
1 answer
Unable to access my Onedrive
For some reason I have been unable to access my Onedrive documents and lists that I have saved. Nothing has changed on my laptop that I am aware of. It has only been doing this for the last 5 days. Whenever I try to access I get this message on…
Microsoft 365 and Office | OneDrive | Other | Windows
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
2,018 questions
asked
2026-10-16T19:04:40.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 11%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sean
0
Reputation points
answered
2026-10-17T06:27:02.7366667+00:00
Alvise Cervellati
6,880
Reputation points
Independent Advisor
1 answer
I cant Access my Microsoft authenticator
I cant Access my Microsoft authenticator to verify my account for school.
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,550 questions
asked
2026-10-16T19:02:47.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 88%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Trent Thompson
0
Reputation points
answered
2026-10-16T19:25:04.99+00:00
Kai-L
20,130
Reputation points Microsoft External Staff
Moderator
2 answers
Windows update and installation problem.
||| Sir, i have updated windows security update and after installtion i am facing this problem i am neither able to update it and troubleshoot it. please help me to solve this problem.
Windows for home | Windows 11 | Windows update
15,684 questions
asked
2026-10-16T19:01:55.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 59%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Prabhat Kumar
0
Reputation points
answered
2026-10-16T19:38:34.76+00:00
John Jefferson Doyon
89,925
Reputation points
Independent Advisor
0 answers
Windows 11 Azure VMs with Azure DHCP register the A record but never the PTR in AD DNS – DHCP client leaves out PTR registration
While troubleshooting reverse DNS for win11 machine in Azure, we found that Windows clients register their Host (A) record dynamically but never register their reverse (PTR) record. Environment Windows 11 (build 26200) VMs in Azure, domain-joined IP…
Windows for business | Windows Client for IT Pros | Networking | Other
asked
2026-10-16T18:56:57.6033333+00:00
Nazim Shaikh
40
Reputation points
asked
2026-10-16T18:56:57.6033333+00:00
Nazim Shaikh
40
Reputation points