2,898 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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Limited Out Going Emails for a Paid Microsoft Outlook Account

Hello Outlook Team,   I received a notification yesterday from a Microsoft non-monitored email generated to notify me that my outgoing emails have been blocked. As an effort to minimize spam. However, I am not spamming! Please advise of what the exact…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T14:33:30.7933333+00:00
Elwood Blackwell 0 Reputation points
3 answers

update payment credit card information

how to update automatic payment credit card information

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-18T20:45:44.1366667+00:00
Tom Mura-Admin 0 Reputation points
commented 2026-10-07T12:03:47.53+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
2 answers

devolucion cargo en tarjeta por cancelacion de suscripcion

Tengo un cargo de 99 € de Microsoft en mi tarjeta Visa. En la cuenta Microsoft que utilizo no aparece ninguna suscripción ni el cargo. No sé qué cuenta Microsoft está asociada a esta tarjeta y necesito identificar la transacción, cancelar cualquier…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T09:52:05.5666667+00:00
Montserrat Peinado Rodríguez 0 Reputation points
commented 2026-10-07T10:38:38.9866667+00:00
Montserrat Peinado Rodríguez 0 Reputation points
1 answer

I paid double in my Microsoft Subscription

Hello, I realized that I have paid two subscription in my Onedrive P489 using two different google play account : ******@gmail.com ******@gmail.com I paid twice last month. Then I just realize this week Oct 3, that I needed unsubscribed the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T00:28:38.63+00:00
Levi Suganob 0 Reputation points
answered 2026-10-07T01:09:09.0833333+00:00
Jeronimo Fuerte 46,740 Reputation points Independent Advisor
1 answer

Requesting a Refund

Hello, I’m trying to request a refund for a recent purchase on my Microsoft account. I would like to know how I can submit a refund request and what steps I need to follow. Please let me know if you need any additional information from me. Thank you.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-06T22:43:43.5433333+00:00
Quezzz😂🤍 Wsss 0 Reputation points
answered 2026-10-06T23:17:48.0933333+00:00
EmilyS726 271.2K Reputation points Independent Advisor
2 answers

Can no longer access account and do not have details.

I'm receiving invoices for a subscription that I have tried to cancel and I can no longer access the account. Is there any possible way to get a person help. If not I will just need to close all my card accounts to stop the ongoing subscription payments.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-06T17:00:48.8733333+00:00
Adrian Cross 0 Reputation points
answered 2026-10-06T17:40:36.5033333+00:00
Lester Bernard Reyes 85,920 Reputation points Independent Advisor
1 answer

Billing Issue

I have a payment that goes to Microsoft every month since July but have no idea what it is for. How do I contact their accounts department?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-06T14:15:25.1+00:00
Jonathan Stroulger 0 Reputation points
edited the question 2026-10-06T16:44:40.91+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Subject: Request for Refund Due to Duplicate Microsoft 365 Charges

Hello, I was charged for Microsoft 365 on August 19, 2026 and again on October 5, 2026. I believe one of these charges may be a duplicate or incorrect billing charge. Additionally, despite being charged, I am still unable to access my Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T20:42:10.8+00:00
jennifer spangler 0 Reputation points
answered 2026-10-06T02:10:05.3066667+00:00
Norah-L 11,430 Reputation points Microsoft External Staff Moderator
2 answers

how do i speak to someone regarding a billing issue

I have received an invoice and a possible cancellation and I need to speak to a human

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T22:30:24.36+00:00
Juanita Treadway 0 Reputation points
answered 2026-10-05T23:07:23.36+00:00
Estrella721 46,550 Reputation points Independent Advisor
2 answers

Microsoft 365 Family refund

I need help with a Microsoft 365 Family refund that is showing as "Refunded", but the money has not reached my payment method. The refund was issued on 27 August 2026, and I was advised it would normally take 3–5 business days. It has now been…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T21:34:00.3533333+00:00
Roi Rangi 0 Reputation points
answered 2026-10-05T22:05:45.3666667+00:00
EmilyS726 271.2K Reputation points Independent Advisor
2 answers

I want the phone number for a representative that handles clients in Colorado.

I have a subscription problem and I want to speak to a live human.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T15:56:43.9433333+00:00
David Koppa 0 Reputation points
answered 2026-10-05T16:33:02.57+00:00
DaveM121 937.5K Reputation points Independent Advisor
1 answer

I want to refund my money, I accidentally purchased the Microsoft word

I accidentally purchased the app Microsoft word,I want to refund my money immediately.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T15:32:29.9466667+00:00
Angel Nicole Ferrer 0 Reputation points
answered 2026-10-05T16:06:29.9166667+00:00
EmilyS726 271.2K Reputation points Independent Advisor
1 answer

Refund Request for Unexpected Azure Charges

I recently deleted an entire resource group, but some chargeable resources continued running without my knowledge. Tried in azure portal and it says "Expedited refund limit reached Submit a support request to get a refund."

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T12:34:25.42+00:00
Selvakumar MinorMuthu 0 Reputation points
answered 2026-10-05T12:34:39.8466667+00:00

AI answer

3 answers

Unauthorized Subscription Charges on My Credit Card

Dear Microsoft Support, I am contacting you regarding suspected unauthorized subscription charges made using my credit card. I live in Indonesia and the charges was made in Singapore. I did not authorize or make these subscription purchases. Could you…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-04T04:52:30.1066667+00:00
vincentia hendriana 0 Reputation points
answered 2026-10-05T03:09:47.69+00:00
EmilyS_726 30,360 Reputation points Volunteer Moderator
3 answers

I seem to have 3 running subscriptions for nothing, that I would like to reduce to one

I seem to be paying for 2 or 3 subscriptions to Microsoft 365. I only need one and would like to cancel the right ones. I am having difficulty getting to the other subscriptions because I no longer use certain emails and no longer have the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-29T21:16:54.65+00:00
Caroline Dimnik 0 Reputation points
answered 2026-10-05T01:01:57.4566667+00:00
paulr0511 49,050 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Cannot login to speak to agent about a refund

Another invoice was paid when I requested for the account to be cancel last month. I have spent 3 hours with your agents to get to the accounts department to get a refund. I cannot get through. What can be done about this?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T15:36:53.1166667+00:00
Esther Koranteng 20 Reputation points
accepted 2026-10-04T19:31:18.08+00:00
Esther Koranteng 20 Reputation points
2 answers

I received a bill for $19.99 what is this for is it for microsoft 365 office

I received a bill for $19.99 what is this for for November 1 2026

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-04T17:52:55.2+00:00
Kathy Parker 0 Reputation points
answered 2026-10-04T18:25:25.3466667+00:00
EmilyS726 271.2K Reputation points Independent Advisor
1 answer

I have purchased 365 personal wanting install, but wants my credit card

I have a product key and Microsoft 365 personal still wants my credit card details which I am not able to skip, or it want won't except my card details. It should be my choose when and whether I want to renew the subscription not for Microsoft 365 to…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-04T11:00:12.06+00:00
Annette Leaver 0 Reputation points
answered 2026-10-04T11:34:01.6233333+00:00
DaveM121 937.5K Reputation points Independent Advisor
3 answers

FIND RECEIPT FOR PAYMENT MADE

On 03/09/2026, Microsoft debited my credit card for an amount of $179. I want the receipt or invoice.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T07:33:31.8766667+00:00
Ramamohana Rao Nimmagadda 0 Reputation points
answered 2026-10-04T08:33:34.06+00:00
Onyx Is here 5,020 Reputation points Independent Advisor
1 answer

subscription not showing

I renewed Sept 20 but my account is showing im on the free version and programs are asking me to renew

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-04T00:44:07.7666667+00:00
Evans Austin 0 Reputation points
edited an answer 2026-10-04T01:18:42.9933333+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor