15,560 questions with Microsoft Security | Microsoft Authenticator tags

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Lost access to authenticator app

I have lost access to the Microsoft authenticator app that was registered to the administrator account. When i select sign in another way, Microsoft still requires verification through the authenticator app, so I have no available MFA method. Therefore…

Microsoft Security | Microsoft Authenticator
asked 2026-10-04T23:31:45.7+00:00
Sally Barnard 0 Reputation points
0 answers

How do I verify my identity without using bing on microsoft rewards?

I got into my Microsoft rewards account (the one with the points) and tried to buy a gift card. I have enough points, and it told me to verify via bing or phone number (Not email) I don't have access to bing, and when I try to use it using my phone…

Microsoft Security | Microsoft Authenticator
asked 2026-10-04T23:29:25.1033333+00:00
Ren 0 Reputation points
2 answers

Hotmail account locked and unsuccessful verification

I was frozen out of my hotmail account last week. Upon logging back In with the correct credentials, I was asked to verify my account as it was a security risk. The option to verify via phone failed due to Microsoft error, the email is an old employer…

Microsoft Security | Microsoft Authenticator
asked 2026-10-04T21:54:32.4666667+00:00
kieran ball 0 Reputation points
answered 2026-10-04T22:01:48.8733333+00:00
kieran ball 0 Reputation points
1 answer

I installed the Authenticator app on a new iphone

I installed the Authenticator app on a new iPhone and it is asking me to sign in which I am unable to do? I can create a two digit code but it does not allow me to enter it. I am further unable to get a code to sign in

Microsoft Security | Microsoft Authenticator
asked 2026-10-04T20:59:29.0266667+00:00
Stephens Dunne 0 Reputation points
answered 2026-10-04T20:59:43.8966667+00:00

AI answer

1 answer

Authenticator log in not working

I am trying to login using the authenticator but the page that flashes for me to put in the request does not appear. I do not get the verification code also. I deleted the app and refreshed it. Changed from Wi-Fi to data, all the option are not working.

Microsoft Security | Microsoft Authenticator
asked 2026-10-04T19:47:10.5433333+00:00
B September 0 Reputation points
commented 2026-10-04T19:48:29.09+00:00
B September 0 Reputation points
0 answers

My Microsoft account was compromised and I cannot access security settings

Hello, I believe my Microsoft account has been compromised. I can still receive verification codes on my recovery email address and enter them successfully. However, when I try to access security settings or recover the account, I am asked for a passkey…

Microsoft Security | Microsoft Authenticator
asked 2026-10-04T09:40:51.5533333+00:00
mercan vayısoğlu 0 Reputation points
commented 2026-10-04T17:47:40.16+00:00
Kevin zhang 0 Reputation points
0 answers

Authenticator unable to sign in after changing phone

So i changed phone and thought apple will fully transfer everything without any issues. However, after selling my old phone, i tried to login using my school email but i had to use my authenticator. But when i try to sign in my authenticator , i need to…

Microsoft Security | Microsoft Authenticator
asked 2026-10-04T17:40:54.0866667+00:00
bertren lee 0 Reputation points
0 answers

Changing contact number on account

I am looking at trying to change my phone number on my account to a different one as I a unable to use the original one that I used to set up the account. Every time I ask for a verification code on my authenticator app, It wants to send it to the…

Microsoft Security | Microsoft Authenticator
asked 2026-09-25T22:24:59.6533333+00:00
Angela Dunkley 0 Reputation points
commented 2026-10-04T17:26:43.0733333+00:00
Angela Dunkley 0 Reputation points
0 answers

Unable to log into Authenticator app

I got a new phone and am not able to log into my authenticator app because it’s asking for a code and I’m not receiving it. I don’t have access to my old phone anymore

Microsoft Security | Microsoft Authenticator
asked 2026-10-04T17:12:52.92+00:00
Ivana Ndangam 0 Reputation points
0 answers

Cannot login to Azure Portal, there are no notifications in Authenticator mobile app

When trying to login to Azure Portal there are only 2 possibilities in web form, 6-chars code from Microsoft Authenticator or request confirmation via Microsoft Authenticator app. The problem is that Authenticator app shows only 8-digits code and in case…

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T15:10:52.9733333+00:00
Leszek Buczkowski 0 Reputation points
edited the question 2026-10-04T06:44:13.0733333+00:00
JuliaMarvin 23,005 Reputation points Volunteer Moderator
1 answer

My Account is hacked and might be deleted or relocated to another email

My microsoft account with email *@163.com has been hacked as a malicious verification code was entered, and now my account has been relocated to a email [[email protected]]. When I tried to login again it says that my email does not exist, so I could not…

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T01:03:04.3033333+00:00
Tony 15 Reputation points
commented 2026-10-03T21:23:33.7166667+00:00
Seth Thoman 30 Reputation points
0 answers

Why remove independent Microsoft Authenticator backups?

I only used Microsoft Authenticator because its backup was stored separately on OneDrive. That gave me an important layer of redundancy: if I ever lost access to my Google account, I could still recover my one-time passwords through my Microsoft…

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T21:22:20.65+00:00
Illia Ryndych 0 Reputation points
0 answers

I can't login to my personal Azure subscription using my personal email due to authenticator issues

Hi, If I try to login to my Azure subscription the username and password are accepted but I'm then I bumped to the use authenticator page. I don't get a notification from the authenticator on my phone and the only other option is to enter a code which is…

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T15:52:15.35+00:00
ROSS LARGE 0 Reputation points
edited the question 2026-10-03T16:01:21.03+00:00
ROSS LARGE 0 Reputation points
1 answer

Trying to log in but in a circle

My authorization expired. I am trying to regain access to my email. It is asking for me to use the Authenticator. When I try to log in there is ask me to get a code from the Authenticator. How do I get a code for the code while I am on the Authenticator?

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T13:34:50.8166667+00:00
JC Hennington 0 Reputation points
answered 2026-10-03T13:35:05.51+00:00

AI answer

0 answers

Reset Authenticator

I have a windows business account for my small business. I recently had my phone replaced due to the other one breaking and lost all my authenticator details. Now when I try and do anything with respect to windows - try to get into apps including email…

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T10:03:18.4533333+00:00
John Bone 0 Reputation points
commented 2026-10-03T11:04:36.0766667+00:00
Nathan Roberts (SN) 13,701 Reputation points Student Ambassador Volunteer Moderator
1 answer

My system is locked due to BitLocker. I have my Microsoft ID and password, but when I try to get the BitLocker recovery key, Microsoft is not sending the OTP to my mobile number. What should I do to receive the OTP and get the recovery key?

My system is locked due to BitLocker. I have my Microsoft ID and password, but when I try to get the BitLocker recovery key, Microsoft is not sending the OTP to my mobile number. What should I do to receive the OTP and get the recovery key?

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T04:30:17.9866667+00:00
Gowtham Selvaraj 0 Reputation points
edited an answer 2026-10-03T10:31:50.73+00:00
Nathan Roberts (SN) 13,701 Reputation points Student Ambassador Volunteer Moderator
1 answer

Can't login into Microsoft account because of Two-Step Verification process.

Can't get any codes through phone messages because of region restriction(currently Russian phone number connected).

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T10:09:45.5966667+00:00
Andrey Ustinov 0 Reputation points
answered 2026-10-03T10:10:00.79+00:00

AI answer

0 answers

¿Cómo entrar a mi cuenta?

Se me rompió mi teléfono y este que tengo en uno viejito pero no me deja entrar a mi cuenta por la app autenticador, y tengo que hacer cosas con esa cuenta. ¿Cómo lo puedo solucionar? Moderator edit: Translated message to English My phone broke and this…

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T03:31:51.44+00:00
Yaretzi Ruiz 0 Reputation points
commented 2026-10-03T09:41:06.86+00:00
Nathan Roberts (SN) 13,701 Reputation points Student Ambassador Volunteer Moderator
1 answer

MFA‑Reset für mein Administratorkonto / Support

Hallo, ich bin der einzige globale Administrator meines Microsoft‑365 und kann mich aufgrund eines Problems mit der Multi‑Faktor-Authentifizierung (defektes Handy) nicht mehr anmelden. Die Microsoft Authenticator App des neuen handys zeigt mir keine…

Microsoft Security | Microsoft Authenticator
asked 2026-10-03T08:22:04.4466667+00:00
pbw 0 Reputation points
answered 2026-10-03T08:55:55.4966667+00:00
Jayden-P 3,210 Reputation points Independent Advisor
1 answer

Change mobile number.

I need to change the mobile number for authorisation.

Microsoft Security | Microsoft Authenticator
asked 2026-04-08T03:07:03.8133333+00:00
Trish Bramble 15 Reputation points
answered 2026-10-03T03:25:52.0133333+00:00
loren gaither 0 Reputation points