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2 answers

DP-800 Certification Missing / Dual Account Issue

Hi Support Team, I passed my DP-800 exam on 11 October, but my Microsoft Learn profile's Certification tab is completely blank. I am logged in with the exact same email used for scheduling via Pearson VUE. I contacted Pearson VUE customer support…

Community Center | Not monitored
asked 2026-10-14T17:05:40.44+00:00
Aditya Kumar Gautam 0 Reputation points
answered 2026-10-14T20:30:06.34+00:00
Julian Sharp 45,521 Reputation points
3 answers

SharePoint Online "Search this list" Returns Results for Folder Users but Not for Site Owners

I'm experiencing unusual behavior with the Search this list feature in a SharePoint Online custom list. Environment SharePoint Online custom list (not a document library) ~100 items List has unique permissions Folders are used for permission…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-10-13T14:27:37.22+00:00
Michal Otahal 0 Reputation points
answered 2026-10-14T20:29:30.53+00:00
Ruby Nguyen 3,130 Reputation points Independent Advisor
1 answer

Unable to get certificate of az305

I have recently completed az305 certification but not reflecting in my profile

Community Center | Not monitored
asked 2026-10-14T19:07:17.2066667+00:00
RohitMahto-4265 0 Reputation points
answered 2026-10-14T20:29:03.01+00:00
Julian Sharp 45,521 Reputation points
0 answers

Can't Log into Microsoft Xbox Games

This morning I installed an update to Windows on my laptop. After that, I could not log into any Xbox games (I tried Microsoft Jigsaw and Solitaire). I keep getting error 0x87DD0005. I've tried reinstalling the game, restarting the system and it still…

Windows for home | Windows 11 | Gaming
asked 2026-10-14T20:27:15.4066667+00:00
Toby Koch 75 Reputation points
4 answers

Excel - Copy & Paste not working

Copy and Paste isn't working in Excel - I can Cut and Paste, but when I try copying a cell - neither ESC, Ctrl V or Enter work.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-19T22:44:32.2833333+00:00
cthor 0 Reputation points
recommended 2026-10-14T20:26:55.7233333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

Select button is no longer available to delete junk mail in mass quantities

I recently noticed that my button called "Select" in my Junk mail folder is no longer available. This is the tool that brings up a check box for each email and you can either select all emails from the main box at the top of the email list or…

Outlook | Web | Outlook.com | Email
asked 2026-10-13T23:27:38.9033333+00:00
BRADFORD PEARCE 10 Reputation points
answered 2026-10-14T20:26:25.3466667+00:00
BRADFORD PEARCE 10 Reputation points
2 answers

Cant install 365

I have purchased Microsoft 365 personal edition I was able to down load the package, however I’m unable to install it on my computer. I get different types of error message. I’ve been trying for a month and been unsuccessful.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-14T20:05:31.2033333+00:00
Philip Muschette 0 Reputation points
answered 2026-10-14T20:25:37.8633333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
1 answer

Power BI license issue

User had a trial start for PowerBI Pro, and now that the trial has expired he is unable to even use the Free license features. There is an entire rat's nest of license stipulations for PowerBI and conflicting guidance from support articles. User starts…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T19:19:04.5033333+00:00
Leon McGee III 0 Reputation points
answered 2026-10-14T20:25:23.87+00:00
Kai-L 20,120 Reputation points Microsoft External Staff Moderator
2 answers

Can't access Word documents

I logged into Word, but when I try to access my documents, it tells me to try again later. I have attached a screenshot of the error that pops up. No matter how many times I try to wait and sign back in and access my docs, it shows me the same thing.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-14T20:20:15.9633333+00:00
Grace Macfarlane 0 Reputation points
answered 2026-10-14T20:24:02.8933333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

Outlook not loading on mmy new macbook air

Outlook is not loading onmmy new macbook air after the migration form macbook pro 2014. all other MS works ok and it will not let me bin the app and reinstall

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-10-14T20:10:32.4266667+00:00
Simon Booth 0 Reputation points
answered 2026-10-14T20:22:47.1633333+00:00
Jose Benjamin Solis Nolasco 12,856 Reputation points Volunteer Moderator
1 answer

How to download gaming services?

stuck here, after every imaginable fix. I need this to run forza horizon 6, I'm pretty sure I have recollection of uninstalling this and the Xbox app a while ago, never imagining I would need it.

Windows for home | Windows 11 | Apps
asked 2026-10-12T01:01:11.34+00:00
J102614-7973 0 Reputation points
commented 2026-10-14T20:22:34.3633333+00:00
J102614-7973 0 Reputation points
2 answers

I am receiving constant pop ups that I have a virus and all other kinds of notices on my computer. Everytime I try to do something a pop up comes up.

I am getting constant popups regarding a virus or something on my computer. Every 5 seconds or so. I tried to get them off but they keep coming on and on. Help!

Microsoft Edge | Website issues | Windows 11
asked 2026-10-14T19:48:37.6966667+00:00
nancyyvette stewart 0 Reputation points
answered 2026-10-14T20:22:13.5933333+00:00
Ferdinand Nanalig 33,435 Reputation points Independent Advisor
2 answers

Request Refund

How do I request a $99.00 recurring charge for my Microsoft 365. I canceled recurring charge and deleted my cards

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T19:59:50.65+00:00
Richard Frahm 0 Reputation points
answered 2026-10-14T20:20:49.0333333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

how do i log into minecraft if the web page resets everytime?

i got a new laptop and i have been trying to sign into my Minecraft account but when i do it says "logging in, redirecting" then refreshes the page WITHOUT logging me in and i have spent a total of 15 minutes trying to get signed in but it…

Windows for home | Windows 11 | Gaming
asked 2025-12-25T17:57:21.8866667+00:00
H P 0 Reputation points
commented 2026-10-14T20:18:48.5266667+00:00
Shermannerd 0 Reputation points
3 answers One of the answers was accepted by the question author.

Xbox Series X won't work with HDR in 1440p

Wassup, How you doing? I went to Xbox support 1st, but there's just an AI that was of no help, so I am attempting a last hail mary since the Xbox Community was deleted or hasn't been transferred yet for some reason It seems that Xbox defaults itself…

Windows for home | Other | Gaming
asked 2025-11-04T06:29:56.5933333+00:00
Cohner Lee Benton 40 Reputation points
answered 2026-10-14T20:17:18.12+00:00
Łukasz Chrzanowski 0 Reputation points
4 answers One of the answers was accepted by the question author.

Me llego un correo que dice que me cancelaran mi cuenta, es verdad?

Hola me podrían confirmar que si es verdad o no? El correo dice lo siguiente: Protocolos De Seguridad E Proteccion ******@live.com.mx Para: Tú ******@outlook.com lunes, 29 de septiembre, 5:15…

Outlook | Web | Outlook.com | Email
asked 2025-09-30T01:50:39.77+00:00
Eduardo Santiago 5 Reputation points
accepted 2026-10-14T20:15:50.8733333+00:00
Eduardo Santiago 5 Reputation points
1 answer

Microsoft solitare and minesweeper won't sign in to Xbox.

10/14/2026. Can't sign in to Microsoft Solitaire or Minesweeper. Tried all day, restarted the computer, and tried the repair option in Settings. Nothing worked. Does anybody know what is going on?

Windows for home | Other | Gaming
asked 2026-10-14T20:14:48.8166667+00:00
Bradley Buzan 5 Reputation points
answered 2026-10-14T20:15:37.5966667+00:00

AI answer

2 answers

azure premium file shares

what kind of account allows premium file shares? StorageV2 and Block blobs

Azure | Azure Training
asked 2026-10-14T19:29:41.4533333+00:00
Jeff Jackson 0 Reputation points
answered 2026-10-14T20:14:49.2766667+00:00
Jose Benjamin Solis Nolasco 12,856 Reputation points Volunteer Moderator
1 answer

Add subscriber of Microsoft365 Standard Business as an Adnin

How do I Add subscriber of Microsoft365 Standard Business as an Adnin.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T19:40:54.5966667+00:00
Richard Nuccitelli 0 Reputation points
answered 2026-10-14T20:12:38.37+00:00
Jack-Bu 6,960 Reputation points Microsoft External Staff Moderator
2 answers

How to change Word Calendar for 2027 and subsequent years. Missing the Calendar Wizard.

Need instructions to change Word Calendar for 2027 and subsequent years. When I change the heading in Word Calendar to reflect 2027, the remainder of the month remains unchanged.

Microsoft 365 and Office | Word | For business | Other
asked 2026-10-14T19:33:51.4633333+00:00
Sharon 0 Reputation points
edited an answer 2026-10-14T20:09:05.16+00:00
Hendrix 2,075 Reputation points Independent Advisor