how do i log into minecraft if the web page resets everytime?

H P 0 Reputation points
2025-12-25T17:57:21.8866667+00:00

i got a new laptop and i have been trying to sign into my Minecraft account but when i do it says "logging in, redirecting" then refreshes the page WITHOUT logging me in and i have spent a total of 15 minutes trying to get signed in but it still will not work. what can i do?

Moved from Microsoft Edge | Other | Windows 11

Windows for home | Windows 11 | Gaming
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  1. AI answer

    2025-12-25T17:57:32.3566667+00:00

    If you're experiencing issues logging into your Minecraft account where the page refreshes without successfully logging you in, here are some troubleshooting steps you can try:

    1. Clear Browser Cache: Sometimes, cached data can cause issues with logging in. Clear your browser's cache and cookies. For Microsoft Edge, you can do this by going to Settings > Privacy, search, and services > Clear browsing data.
    2. Try a Different Browser: If clearing the cache doesn't work, try logging in using a different web browser to see if the issue persists.
    3. Check Internet Connection: Ensure that your internet connection is stable and working properly.
    4. Disable Extensions: Browser extensions can sometimes interfere with web pages. Try disabling any extensions you have installed and attempt to log in again.
    5. Check for Service Outages: Sometimes, the issue might be on the server side. Check if there are any reported outages for the Minecraft login service.
    6. Use InPrivate Browsing: Open a new InPrivate browsing window in Edge and try logging in from there. This can help bypass any issues related to cached data or cookies.

    If you continue to have problems after trying these steps, you may want to reach out to Minecraft support for further assistance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Carl-L 23,620 Reputation points Microsoft External Staff Moderator
    2025-12-27T10:46:49.6533333+00:00

    Hello H P,

    Welcome to Microsoft Q&A forum. I'm happy to help.

    I just want to make sure if you have the chance to check the AI assistant solution yet? If you did, may I know how it goes?

    Regarding your issue, I'd like to ask a few questions to better understanding this.

    • May I know which apps are you trying to log in? Does this happen with multiple apps?
    • Can you sign in to Microsoft webpage?

    In the meantime, please try to follow these steps to fix it.

    1. Go to Settings > Time & Language > Date and time.
    2. Make sure that "Set time automatically" and "Set time zone automatically" is set to ON.
    3. Select "Sync now" to resync the clock.
    4. Restart your computer and try again.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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    1 person found this answer helpful.

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