Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,698 questions
0 answers
subscription
I am being charged twice a month for the same subscription. This has been going on since August, on the 5th and the 10th of each month
Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked
2026-11-06T16:30:07.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 67%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Charmaine WASHINGTON
0
Reputation points
asked
2026-11-06T16:30:07.9366667+00:00
Charmaine WASHINGTON
0
Reputation points
3 answers
My reminder is tiny and I can't enlarge it.
I need it to pop up large in front of all my open windows so I don't miss it.
Windows for home | Windows 10 | Settings
21,844 questions
asked
2026-11-06T13:24:56.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 75%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Denise Rice
0
Reputation points
answered
2026-11-06T16:29:26.0066667+00:00
Horace Wiggins
625
Reputation points
1 answer
HELP - I can't get into my admin account!
I'm sent in loop after loop after loop. My authenticator app is no longer connected, but I cannot sign in and I'm the only admin on the account. It keeps saying it can't be verified.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,817 questions
asked
2026-11-06T16:28:08.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 71%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Erica Batson
0
Reputation points
answered
2026-11-06T16:29:21.8166667+00:00
AI answer
2 answers
Video freezing
When I'm in a video call on teams, and the person I'm calling to opens another site or app, his/her video freezes but audio is okay and sounds just normal. Why is this? Only his/her video freezes, my video remains fine and normal.
Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
Managing sound and video settings during Teams meetings and calls
576 questions
asked
2026-11-06T16:18:21.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 35%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Maycein Entica
0
Reputation points
edited an answer
2026-11-06T16:29:20.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 39%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
Igihozo Gady
80
Reputation points
Independent Advisor
3 answers
installation
How do I find my windows installation ID on my computer.
Windows for home | Windows 11 | Licensing and activation
5,513 questions
asked
2026-11-06T15:45:56.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 43%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Diane Spence
0
Reputation points
answered
2026-11-06T16:29:18.29+00:00
GsN5034 - IA
79,820
Reputation points
Independent Advisor
1 answer
Certificate
I just passed my certification exam this morning. Where can I find the certificate?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,745 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 5%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
Personal Account Being Treated Like an Enterprise Account: Unable to Log In
I have an ongoing problem that my Personal Azure account (gmail) is being treated like it is an enterprise account which is preventing me from logging into my Azure account.
Microsoft Security | Microsoft Entra | Other
Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
3,044 questions
asked
2026-10-16T17:57:14.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 59%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Lars Liden
0
Reputation points
commented
2026-11-06T16:28:03.9233333+00:00
Lars Liden
0
Reputation points
0 answers
External user error message on sign in: 'Your sign-in was successful but does not meet the criteria to access'
Several of our external users accessing folders from a shared subsite are getting this error message when signing in: You cannot access this right now Your sign-in was successful but does not meet the criteria to access this resource. For example, you…
Microsoft 365 and Office | SharePoint | For business | Windows
Microsoft 365 and Office | SharePoint | For business | Windows
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
30,207 questions
asked
2026-11-06T16:25:33.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 81%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Angharad Davies
40
Reputation points
asked
2026-11-06T16:25:33.81+00:00
Angharad Davies
40
Reputation points
2 answers
Canon IJ Status Monitor version 3.85 Canon 2000-2022
Windows 11, version 26H2, Successfully installed on 10/23/2026 My Canon IJ does not print unless I restart my laptop. Used to be occasional, is now every time.
Windows for home | Windows 11 | Devices and drivers
24,930 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 8%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
My headset audio works but my microphone does not, while having my teams calls Fix?
My headset audio works but my microphone does not, while having my teams calls? what shall i do to fix the mic?
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
Managing sound and video settings during Teams meetings and calls for optimal communication
2,848 questions
asked
2026-11-05T16:45:59.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 19%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
De Azevedo, Carlos {PEP}
0
Reputation points
commented
2026-11-06T16:21:53.37+00:00
De Azevedo, Carlos {PEP}
0
Reputation points
2 answers
I can't log in with just my password
Since 48hours, i cant log in by just putting my password. I have to get a double confirmation with a code on another email adresse. Its a waste a Time and i dont want that. I know my password this m'y account it should be enough to log right?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,531 questions
asked
2026-11-06T06:21:58.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 5%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Joseph h
0
Reputation points
commented
2026-11-06T16:21:46.1333333+00:00
GsN5034 - IA
79,820
Reputation points
Independent Advisor
1 answer
Extra SharePoint Storage
Our organization is our of SharePoint storage. I added additional licenses to our current monthly extra storage, but it did not change anything. Please advise how to purchase extra storage for our corporate SharePoint.
Microsoft 365 and Office | SharePoint | For business | Other
Microsoft 365 and Office | SharePoint | For business | Other
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
2,505 questions
asked
2026-11-06T16:20:43.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 42%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
TO Admin
0
Reputation points
answered
2026-11-06T16:21:36.7933333+00:00
AI answer
0 answers
Microsoft Rewards account repeatedly suspended without TOS violation – Gift card redemptions going pending then suspended
I need a human support agent to look into my Microsoft Rewards account because it has been suspended 3 times now, even though I follow all the rules without using any VPNs or bots. Every time I try to redeem a small gift card, it stays pending for 24…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,679 questions
asked
2026-11-06T16:20:23.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 70%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIK%3C/text%3E%3C/svg%3E)
ibrar khan
0
Reputation points
asked
2026-11-06T16:20:23.7566667+00:00
ibrar khan
0
Reputation points
1 answer
Microsoft 365 not working
I have Microsoft 365 with updated subscription but I am unable to use word or excel what do I do?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,698 questions
asked
2026-11-06T16:19:55.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 88%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Sophia Brown
0
Reputation points
answered
2026-11-06T16:20:12.77+00:00
AI answer
1 answer
How to recover an old email
I need assistance with recovering an old email that was automatically deleted from my inbox for being over a year old. The email I'm trying to recover includes a gift card that was a gift from my team that I'd like to use. Thanks!
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,531 questions
asked
2026-11-06T16:18:26.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 99%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kenealy, Daniel
0
Reputation points
answered
2026-11-06T16:19:07.19+00:00
AI answer
1 answer
Please reset authenticator app
Hi I am getting extremely frustrated and irritated, I have recently switched phones and I removed the old device from my account [Moderator note: Personally Identifiable Information removed]@thebraguru.co.za, but now when I try and add my account on the…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,207 questions
asked
2026-11-06T15:03:24.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 95%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Gordon Payne
0
Reputation points
edited the question
2026-11-06T16:18:24.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
21,095
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Incoming emails being blocked due to lack of SPF/DKIM/DMARC records on my @outlook.com account
Is there a way yet to get @outlook.com email addresses to have proper DMARC auth records because in the past you could still receive emails without a problem, you just had to warn people your emails might end up in spam. Now people sending me emails are…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,591 questions
asked
2026-11-06T06:19:00.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 45%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Rodney Graham
20
Reputation points
accepted
2026-11-06T16:17:00.08+00:00
Rodney Graham
20
Reputation points
1 answer
Emails are not being received into my inbox and are instead automatically being deleted
Emails are not being received into my inbox and are instead automatically being deleted
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,531 questions
asked
2026-11-06T16:16:12.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 78%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Dawn Falco
0
Reputation points
answered
2026-11-06T16:16:59.3866667+00:00
AI answer
2 answers
I'm currently unemployed in WI
I was wondering if there are options for me to continue using Microsoft Word and/or extend the Premium free trial for another 6 months or more. I'm currently unemployed, and I would like to still utilize the work program to help me with projects to help…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,725 questions
asked
2026-11-06T15:37:41.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 44%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kerrie Evert
0
Reputation points
answered
2026-11-06T16:16:50.4633333+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
1 answer
Log in issues
My pin and the reset pin are disabled. The password that I recorded is also not working. How can I get into my computer?
Windows for home | Windows 11 | Accounts, profiles, and login
10,488 questions
asked
2026-11-06T15:36:15.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 26%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Garrett Power
0
Reputation points
answered
2026-11-06T16:15:43.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 77%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ron Ryan Arambulo
330
Reputation points
Independent Advisor