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How to reset OneDrive PIN on Android device that no longer recognizes my thumpring?

OneDrive on my Android no longer recognizes my thumb print and I can't remember the PIN. What do I do?

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-10-22T18:43:25.7833333+00:00
David Bernath 0 Reputation points
answered 2026-10-22T18:44:25.94+00:00

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1 answer

My Microsoft Account Was hacked and Deleted

Alright so my microsoft/xbox account was deleted and hacked by some email ******@droolssofi.com and i saw this on my Authenticator and i tried to changed everything asap but i was too late. I need assistance on how i can recover it. i went to the recover…

Microsoft Security | Microsoft Authenticator
asked 2026-10-22T18:40:41.2566667+00:00
deathbyethn 0 Reputation points
answered 2026-10-22T18:41:57.6033333+00:00

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1 answer

Proof I completed a MS Copilot Course

I just completed a Learning Path for Microsoft Copilot and thought I would be getting a certificate or some kind of official credential for this. That was the goal from the beginning. Now that I am finished, I cannot find any mention of completing this…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-22T18:36:27.12+00:00
Linda Guynes 0 Reputation points
answered 2026-10-22T18:37:08.7933333+00:00

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1 answer

Account Access

Where can I find the site where I purchased the subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-22T17:46:51.3333333+00:00
Calvin Beckett 0 Reputation points
commented 2026-10-22T18:22:33.61+00:00
John Jefferson Doyon 91,020 Reputation points Independent Advisor
1 answer

This is about my billing issue

Something happened when you guys tried to bill my card ending in 0902. That card is still viable. Please try again." I have resolved any problems with that card." Thank you David M Lanoue

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-22T18:00:01.86+00:00
david lanoue 0 Reputation points
answered 2026-10-22T18:00:37.69+00:00

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1 answer

someone has taken over my account

someone has taken over my account keeps trying to get sign up for Microsoft 360 there in diffrent wording I need my account back they keep sending message and all my info on my account is not in english

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-22T17:54:53.35+00:00
debra gillard 0 Reputation points
answered 2026-10-22T17:56:19.8166667+00:00

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1 answer

safe usage after being hacked

computer was hacked. MacAfee and Microsoft assisted in returning control from being locked. what steps, actions need to be taken to be certain that my computer is now safe from threats?

Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
asked 2026-10-22T17:46:31.93+00:00
Lou Ann Thompson 0 Reputation points
answered 2026-10-22T17:47:38.7533333+00:00

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1 answer

OneNote Feature Request: SHA3 File Auditing

I noticed my notebooks were damaged for some reason. I tried to pull it from OneDrive, but the damage was committed to the notebooks. Luckily, I had an external drive version too. I know it would be a big ask for OneNote to include version control with…

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-10-22T17:44:30.29+00:00
Lonnie S. Jones 0 Reputation points
answered 2026-10-22T17:45:24.1066667+00:00

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1 answer

LinkedIn account restricted – identity verification doesn't support Sudanese ID, and every contact form needs sign-in

My LinkedIn accounts were restricted. To regain access I'm asked to verify my identity with a government ID, but the verification tool doesn't support Sudanese documents. Every LinkedIn Help contact form requires me to sign in, which I can't do, so I…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-22T17:41:41.71+00:00
answered 2026-10-22T17:43:13.0333333+00:00

AI answer

1 answer

Account Information

I would like to know when my 365 subscription ends and if I can set up a new passkey to access it.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-22T17:42:12.3433333+00:00
Calvin Beckett 0 Reputation points
answered 2026-10-22T17:42:52.7166667+00:00

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1 answer

Unauthorized login attempts

Hi guys, The issue started to be annoying long time ago, but today I decided to do something about it. Basically since many months somebody tried to login to my account - I receive from 5 to 10 request to Microsoft Authenticator to approve login which I…

Microsoft Security | Microsoft Authenticator
asked 2026-10-22T17:23:56.63+00:00
Pjurini 0 Reputation points
answered 2026-10-22T17:25:01.41+00:00

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1 answer

I have Office for the Mac 2024 (not 365) Can't access license.

I have Office 2024 for the Mac (not 365). I am suddenly having trouble creating new documents and other things (many of the menu items are grayed out). It thinks I have Office 2021. And it can't retrieve my license. Perhaps this is because you stopped…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-22T17:18:45.9066667+00:00
Jeff Gates 0 Reputation points
answered 2026-10-22T17:19:57.1266667+00:00

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1 answer

difficulty downloading files from One Drive

Cannot down load or attach files stored on One drive

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-22T15:58:37.6733333+00:00
stuart needleman 0 Reputation points
commented 2026-10-22T16:43:03.7966667+00:00
John Jefferson Doyon 91,020 Reputation points Independent Advisor
1 answer

follow up on inquiry earlier this week

What is the status of my case that we started discussing on Monday: 7110541805

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-22T16:40:38.42+00:00
Mark Bird 0 Reputation points
answered 2026-10-22T16:41:12.27+00:00

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1 answer

Call of Duty Secure Attestation fails — Intel PTT AIK enrollment HTTP 400

Hello Support Team, My system has an ASUS PRIME Z790-P WIFI motherboard, Intel Core i7-14700F, and BIOS version 1836. TPM 2.0 is ready for use, Secure Boot is enabled, and Windows is running in UEFI mode. However, Call of Duty Secure Attestation fails…

Microsoft Security | Intune | Enrollment
asked 2026-10-22T15:11:23.9266667+00:00
Vaydr 0 Reputation points
answered 2026-10-22T15:13:18.62+00:00

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1 answer

Azure Artifact Signing organization identity validation failed after successful AU10TIX verification

Hello Microsoft Artifact Signing Team, We are trying to complete Public Trust organization identity validation for DEEPATHOLOGY LTD, a company registered in Israel. We successfully created an Azure Artifact Signing account in the East US region. We…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,815 questions
asked 2026-10-22T14:55:47.2266667+00:00
DeePathology Support 0 Reputation points
commented 2026-10-22T15:00:47.29+00:00
DeePathology Support 0 Reputation points
1 answer

Certificate for Responsible use of artificial intelligence in education

How to get the Certificate for Responsible use of artificial intelligence in education?

Community Center | Not monitored
asked 2026-10-22T13:49:04.53+00:00
Don A Castillon 0 Reputation points
edited the question 2026-10-22T14:37:11.9566667+00:00
JuliaMarvin 24,195 Reputation points Volunteer Moderator
1 answer

Password change

I lost my email that has my Minecraft account and i want to change my password of my Minecraft account Recovery email ******@gmail.com

Windows for home | Other | Gaming
asked 2026-10-22T14:21:55.1233333+00:00
AIX System 0 Reputation points
answered 2026-10-22T14:22:36.6233333+00:00

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1 answer

How do I redeem my Amazon gift card that I earned on Microsoft Rewards

It says, "Your gift card is waiting for you. Look at the email we sent the gift card information to." But it NEVER sends the information to ******@comcast.net or ******@live.com so I don't know where it sent it to or if it sent it. I have…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,711 questions
asked 2026-10-22T14:12:08.76+00:00
Christine Hedrick 0 Reputation points
answered 2026-10-22T14:13:42.41+00:00

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1 answer

How to Identifying Licensed vs Free Applications Before Intune Deployment

Hi Everyone, I'm developing an Intune application deployment workflow and need to validate user entitlement before installation. Is there any Microsoft-supported method, API, Intune property, or Graph API endpoint that can automatically determine whether…

Microsoft Security | Intune | Application management
asked 2026-10-22T14:00:15.66+00:00
Vinit Kumar 10 Reputation points
answered 2026-10-22T14:01:43.5233333+00:00

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