Account Information

Sign in with the Microsoft account used to purchase Microsoft 365, check its Services & subscriptions page for the expiration or next billing date, and then add a passkey under Advanced Security Options.

Check when Microsoft 365 ends

1. Go to https://account.microsoft.com/services.
2. Sign in with the same personal Microsoft account used to purchase Microsoft 365.
3. Find Microsoft 365 under Services & subscriptions:
   • Expires on [date] means the subscription ends on that date unless renewed.
   • Next charge [date] or the recurring-billing symbol means it is scheduled to renew rather than expire then. The page also displays the next charge amount.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "What happens when your Microsoft 365 subscription expires | Microsoft Support")

If the subscription is missing or has no Microsoft billing controls such as Manage, Cancel, or Change payment, it may have been purchased through Apple, Google, Amazon, or another retailer. Its expiration and billing must then be managed through that provider.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

Create a new passkey

A passkey signs you into the Microsoft account associated with Microsoft 365. Create it on the device where you want to use or save it:

1. Open https://account.live.com/proofs/manage and sign in.
2. Select Add a new way to sign in or verify.
3. Select Face, Fingerprint, PIN, or Security Key.
4. Follow the device prompts.
5. Select Continue or Create to use the suggested storage location, or Change / Save another way to choose another location.
6. Complete the face, fingerprint, or PIN verification when prompted.^3^

Available storage options can include:

• Windows Hello on the current Windows device
• Microsoft Password Manager or another synchronized credential manager
• An iPhone, iPad, or Android device
• A physical security key

A passkey saved only through Windows Hello is local to that Windows device. Saving it in a synchronized credential manager makes it available through that credential manager on other devices.^4^

Do not remove an existing working sign-in method until the new passkey has been created and successfully tested.

References

1. [What happens when your Microsoft 365 subscription expires | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Create and save a passkey | Microsoft Support
4. What are passkeys and why they matter | Microsoft Support