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Surface Laptop for Business 7th Edition – all microphones disappear after Intel Smart Sound Technology OED / DSP crash

have a Surface Laptop for Business 7th Edition with Intel running Windows 11. Intermittently, the entire microphone/input audio subsystem disappears. Typical symptoms: Bluetooth headphones remain connected. Audio playback may initially stop and later…

Windows for business | Windows Client for IT Pros | Devices and deployment | Other
asked 2026-11-06T21:42:24.54+00:00
Leonid Frolov 20 Reputation points
1 answer

Office Home & Business 2019

I've purchased this Office Home & Business 2019 and it's in my account. When I click to install it, it reroutes me to 365 but I don't want 365. How do I download Office Home & Business 2019?

Microsoft 365 and Office | Other
asked 2026-11-06T21:41:18.2466667+00:00
Kate O 0 Reputation points
answered 2026-11-07T06:07:52.1633333+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
2 answers

hotmail.com n’a pas pu confirmer que votre message a été envoyé à partir d’un emplacement approuvé.

Depuis ce jour, je ne peux plus envoyer d'emails à des adresses microsoft et c'est très problématique pour mon entreprise. Pourriez vous m'aider s'il vous plait?

Microsoft 365 and Office | Other
asked 2026-11-06T21:41:15.9266667+00:00
Marie HERTEREAU 0 Reputation points
answered 2026-11-06T22:49:36.6233333+00:00
DYARI BARHAM 38,276 Reputation points Independent Advisor
2 answers

how to add my wife to my account

how do I add my wife to my MS 360 account? I believe she is entitled to use my account. How do I send the email inviting her to sign up on my account?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T21:40:43.41+00:00
Pierre Barker 0 Reputation points
answered 2026-11-06T22:59:51.61+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
2 answers

How do I link my pc with my Iphone

I want to link my PC with my Iphone to send pictures from my computer

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-11-06T21:37:34.93+00:00
Kimberly DeMarco 0 Reputation points
edited an answer 2026-11-06T22:18:21.89+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
2 answers

How to download the score card after my Azure exam

Hello Team, Please help me to download the score card for my Azure exam which i have completed on November 5th.

Community Center | Not monitored
asked 2026-11-06T21:37:26.68+00:00
naresh vangeti 0 Reputation points
answered 2026-11-07T08:46:10.0133333+00:00
Julian Sharp 47,706 Reputation points
2 answers

Why is there not restocking any of Gift Cards (Amazon Pay, Croma) from many months? Is there any conformation that Is it restocking or not?

Why is there not restocking any of Gift Cards (Amazon Pay, Croma) from many months? Is there any conformation that Is it restocking or not?

Microsoft Edge | Open the browser | Windows 11
asked 2026-11-06T21:36:39.3033333+00:00
shantanu tiwari 0 Reputation points
answered 2026-11-06T23:12:37.7866667+00:00
Estrella721 47,660 Reputation points Independent Advisor
1 answer

How can I get a refund for something I never got?

I'll try to summarize this best I can. 10/24 I ordered the 25th anniversary controller, got the tracking number and was estimated for 10/28. That day came and went and today the tracking still shows UPS still hasn't even gotten the package. For the past…

Windows for home | Other | Gaming
asked 2026-11-06T21:35:14.7833333+00:00
Frankie 0 Reputation points
answered 2026-11-07T08:48:58.2933333+00:00
Carl-L 24,825 Reputation points Microsoft External Staff Moderator
1 answer

Bitlocker Key -- I keep receiving a wrong single use code when trying to get the key

Hello :) I'm speaking on behalf of another person that is unable currently to get the recovery Bitlocker key. We already know which link to follow to get it; however, we are stuck because everytime that we ask for a new single use code (which is sent to…

Windows for home | Other | Recovery and backup
asked 2026-11-06T21:33:26.17+00:00
edited an answer 2026-11-06T21:50:04.6066667+00:00
4 answers

Teams incomplete sync with outlook

Teams will not sync all contacts from Outlook. Outlook Web and Outlook Mac show 35 contacts, Teams Web and Teams Mac only sync 26 contacts even after deleting all Teams contacts and performing a complete resynchronization. The attendee picker also fails…

Microsoft Teams | Microsoft Teams for business | Teams for Mac
asked 2026-11-06T21:31:32.27+00:00
Robert Little 0 Reputation points
answered 2026-11-06T22:37:28.6666667+00:00
Ruwim.B 7,325 Reputation points Volunteer Moderator
1 answer

My wife has deleted her account name and I want to recovwe it

My wife managed to get inti her info settings and enter an email address that is not hers, change the priority, and then delete her proper email for the account. Is there any way I can revers this and get her account back under the proper email? I have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-06T21:25:21.17+00:00
John Douglas 0 Reputation points
answered 2026-11-06T21:58:53.24+00:00
EmilyS726 278.3K Reputation points Independent Advisor
1 answer

How to cancel a Microsoft 365 family subscription

In July 2026, I cancelled my Microsoft 365 Family subscription (gmail account) and bought a Microsoft 365 Personal subscription and put it in a different email account. In August 2026 I was billed and also told that Microsoft had renewed the Family…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T21:25:15.1233333+00:00
Olga pulver 0 Reputation points
edited an answer 2026-11-06T22:00:40.91+00:00
EmilyS726 278.3K Reputation points Independent Advisor
2 answers

0x800f081f install error 2026-10 Preview Update (KB5127936) (26300.9818)

0x800f081f install error 2026-10 Preview Update (KB5127936) (26300.9818)tried 3x performed DISM and scan fix. Reboot and still same error

Windows for home | Windows 11 | Windows update
asked 2026-11-06T21:24:47.6033333+00:00
CHRISTINA MAHOSKI 0 Reputation points
answered 2026-11-06T22:04:56.0033333+00:00
John DeV 171.1K Reputation points Independent Advisor
2 answers

need to install ms office onto a new macbook

The original MacBook which had ms office 2024 was damaged and cannot be used how can I install that ms office into a new MacBook?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T21:24:26.9933333+00:00
Hayashibara, Alvin 0 Reputation points
answered 2026-11-07T06:05:56.43+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
2 answers

PROBLEM WITH LOG IN

Good evening, I need some help. This morning, when I tried to access my Microsoft account, I was told that the email address (ciccobullo ) was not linked to any Microsoft account. I discovered that it has been changed to coccobello20.f1xv0z6," along…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-06T21:16:11.61+00:00
Cocco Bello 0 Reputation points
answered 2026-11-06T21:48:59.8966667+00:00
EmilyS726 278.3K Reputation points Independent Advisor
2 answers

my outlook is deemed unlicenced despite having a current subscription

went to log in and the outlook states i am using an unlicenced product. I have a current subscription . i can not reply or forward any emails. If i install a new version will it override my existing emails and will they all be lost ?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-06T21:10:42.8133333+00:00
Diana Buzzo 0 Reputation points
answered 2026-11-07T06:02:18.0866667+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
2 answers

Error in logging in in my Surface pro

Hi Can you please help me solve the problem. I cant log in because the system fails to upload.

Surface | Surface Pro | Install and update
asked 2026-11-06T21:08:54.4133333+00:00
Turki Ali Omar 0 Reputation points
answered 2026-11-07T06:04:06.1833333+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
2 answers

Automatic AD Account Lockouts

A domain service account is being automatically locked out at seemingly random intervals. When checking event viewer log 4625, the caller computer name and associated IP address are the domain controller. I have checked other event IDs like 4740, 4771,…

Windows for business | Windows Server | Directory services | Active Directory
asked 2026-11-06T21:02:37.11+00:00
Ethan McConihe 0 Reputation points
answered 2026-11-06T21:19:08.26+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
1 answer

Transferring MIcrosoft 365 to new device

How do I transfer my Microsoft 365 subscription to a new computer?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T21:01:31.78+00:00
Susan Scollay 0 Reputation points
edited an answer 2026-11-06T21:10:49.0666667+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
2 answers

Subscription billing

I am being billed for a subscription that I cannot see, both my accounts say I have no subscriptions but am being billed every month for this. I don't understand why I am unable to speak to a human. As well as when I call the support number, I am…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T21:01:13.1133333+00:00
Ryan Healy 0 Reputation points
edited an answer 2026-11-07T06:27:12.9933333+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator