2,432 questions
2 answers
Copilot inoperative
I have been experiencing difficulties accessing Microsoft Copilot on both my desktop computer and mobile phone. When I attempt to use Copilot on my desktop, only a blank page appears. Additionally, I am unable to use Copilot within my documents or access…
Microsoft Copilot | Other
asked
2026-11-13T00:11:46.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 17%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Angela Harris
0
Reputation points
edited an answer
2026-11-13T10:42:09.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,290
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
emails sent Nov.11, 2026
I sent out more than 100 email messages. I believe some may not have gone through due to Microsoft outage. How can I determine that?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,873 questions
asked
2026-11-13T00:09:54.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 60%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jeanne Peters
0
Reputation points
accepted
2026-11-13T00:12:48.69+00:00
Jeanne Peters
0
Reputation points
1 answer
HOW TO REMOVE RECOVERY EMAIL AND PHONE NUMBER FROM PERSONAL EMAIL ACCOUNT
Good evening, I have had this issues for the past 3-4 years. Basically, my father created my email account when I was younger to have my own personal email. However, sometimes when I try to login to my Microsoft account, it still asks for 'verification'…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,691 questions
asked
2026-11-13T00:07:48.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 6%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Spencer L
0
Reputation points
answered
2026-11-13T00:09:37.5966667+00:00
AI answer
1 answer
My issue is unique, and I need to speak directly with a live representative who can understand my situation.
I purchased an annual Microsoft 365 subscription in September 2026, and my payment was successfully processed and confirmed. However, today I was informed that I do not have an active subscription. I need assistance resolving this issue, as I have…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,803 questions
asked
2026-11-13T00:07:22.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 57.99999999999999%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DW
0
Reputation points
answered
2026-11-13T01:02:39.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Brian Tillman
28,295
Reputation points
Independent Advisor
2 answers
Microsoft Unavailable Services
Please provide an expected time to restore excel, word and outlook, in Chile (friday 13, saturday 14,...). Our company is being impacted by the unavailability of Microsoft services. We have not seen any indication.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,670 questions
asked
2026-11-13T00:06:20.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 0%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERQ%3C/text%3E%3C/svg%3E)
Rodrigo Quinteros
0
Reputation points
answered
2026-11-13T00:40:28.69+00:00
EmilyS726
280.2K
Reputation points
Independent Advisor
2 answers
Speak to live agent
Speak to live gent as we have issues with our subscription and storage plan exceeded
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,783 questions
asked
2026-11-13T00:06:19.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 40%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Dearne Carroll
0
Reputation points
answered
2026-11-13T02:12:01.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
183.2K
Reputation points
Independent Advisor
1 answer
Calendar entries disappeared and found unrecognised group
I run my whole life against my iphone calendar and tonight the majority of the calender entries have disappeared. I have four calendars on my iphone as I have four mail accounts (icloud, x2 hotmail accounts and a professional email account) and I am not…
Outlook | Outlook for mobile | Outlook for iOS | For business
Outlook | Outlook for mobile | Outlook for iOS | For business
Using Outlook for iOS in business environments for email and scheduling
5,510 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 46%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 75%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
2 answers
Microsoft Outlook won't open emails
I use Outlook for my emails, but it won't open any of them. It says access denied
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,333 questions
asked
2026-11-13T00:04:28.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 94%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Carol Grissom
0
Reputation points
answered
2026-11-13T00:37:44.7533333+00:00
EmilyS726
280.2K
Reputation points
Independent Advisor
2 answers
Is Outlook down....again?
Is Outlook down....again? Have not been able to log into Outlook or any Microsoft products.
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,873 questions
asked
2026-11-13T00:04:14.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 12%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
John P. Harrison
0
Reputation points
answered
2026-11-13T00:46:02.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
112.8K
Reputation points MVP
Volunteer Moderator
1 answer
Outlook app is very slow and not showing mail today — Nov 12, 2026
There is an issue with the Outlook app today, Thursday, November 12, 2026. On Android, the app takes a very long time to open and does not show my mail.
Outlook | Outlook for mobile | Outlook for Android | For business
Outlook | Outlook for mobile | Outlook for Android | For business
Using Outlook for Android in business environments for email and scheduling
4,019 questions
asked
2026-11-13T00:04:00.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 4%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Maria Mazariegos
0
Reputation points
edited an answer
2026-11-13T01:04:46.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 95%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEV%3C/text%3E%3C/svg%3E)
Elena-VH
2,615
Reputation points
Independent Advisor
2 answers
Copilot Stop working
Copilot stop working it displays a blank screen without any indication of the issue or problem
Microsoft Copilot | Other
2,432 questions
asked
2026-11-13T00:02:48.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 11%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Joe Tulipano
0
Reputation points
edited an answer
2026-11-13T10:41:39.2866667+00:00
Vikki-T
14,290
Reputation points Microsoft External Staff
Moderator
3 answers
I am having difficulty opening a word doc that has defaulted to an older version
I have been working on a word document, a book, and opened it just now only to find that it had defaulted to an older version of that document. How do I retrieve the latest version? This could be catastrophic. I have been auto-saving the document so I…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
63,060 questions
asked
2026-11-13T00:00:46.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 1%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Phil Gayter
0
Reputation points
answered
2026-11-13T09:29:40.1566667+00:00
Stefan Blom
357.6K
Reputation points MVP
Volunteer Moderator
2 answers
Admin laptop locked
Tried of trying refit edit and system restore How do I override an administrator lock when I don’t have the password
Windows for home | Windows 11 | Accounts, profiles, and login
10,531 questions
asked
2026-11-12T23:59:40.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 16%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBF%3C/text%3E%3C/svg%3E)
Barbara Fernie
0
Reputation points
answered
2026-11-13T08:05:26.55+00:00
Bulldog
5,530
Reputation points
2 answers
Status of the issue on several Microsoft service
Still the issue has persisted, do you have any announcement regarding the resolution time?
Windows for business | Windows Client for IT Pros | User experience | Other
asked
2026-11-12T23:59:06.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 85%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Damitha Nandika
0
Reputation points
answered
2026-11-13T00:45:26.5566667+00:00
Marcin Policht
112.8K
Reputation points MVP
Volunteer Moderator
1 answer
outlook out
Outlook still / down? It sent 1 message but still cannot get in!
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,333 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 47%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
2 answers
windows update error 0x800f0993
OS Name Microsoft Windows 11 Pro, wont update, tried DISM and sfc / scannow tried windows update troubleshooter, the troubleshooter said to contact support
Windows for home | Windows 11 | Windows update
15,842 questions
asked
2026-11-12T23:57:46.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 77%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPE%3C/text%3E%3C/svg%3E)
Patrick Edwards
0
Reputation points
answered
2026-11-13T00:47:53.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 77%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kayece Jan Mae Amizola
16,875
Reputation points
Independent Advisor
1 answer
ETA on Outage?
I wanted to see if anyone knew if there is any updates regarding this? Or if there is a place they are posting updates about this outage, that isn't on Twitter/X? Thank you!
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,354 questions
asked
2026-11-12T23:57:10.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 28.000000000000004%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Cas Flores
0
Reputation points
edited the question
2026-11-13T00:41:41.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kai-Ex
2,655
Reputation points Microsoft External Staff
Moderator
1 answer
can not connect to hotmail
since your problems today i know can not connect to my accounts from my p.c. or my mobile phone. how do i reactivate the account to open?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,873 questions
asked
2026-11-12T23:56:41.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 17%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
tom mcintyre
0
Reputation points
answered
2026-11-13T00:29:02.1766667+00:00
Jonathan Deives
83,670
Reputation points
Independent Advisor
1 answer
Email storage full
Hi we have an issue with our email s being full, we had not realised we had already purchased a 100g storage plan, and when it was full we purchased another 100 g plan and should of gone the 1tb plan. subsequently our emails are still not sending but we…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,783 questions
asked
2026-11-12T23:56:40.1066667+00:00
Dearne Carroll
0
Reputation points
answered
2026-11-13T01:06:26.86+00:00
Brian Tillman
28,295
Reputation points
Independent Advisor
2 answers
how to fix copilot app on my laptop
my copilot is just blank so i restarted the laptop and still nothing
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
403 questions
asked
2026-11-12T23:55:12.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 78%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
silvana perri
0
Reputation points
edited an answer
2026-11-13T08:42:48.0433333+00:00
Vikki-T
14,290
Reputation points Microsoft External Staff
Moderator