1,626,231 questions

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1 answer One of the answers was accepted by the question author.

Certificate of Tax Residence for the 2026

Dear Microsoft Billing and Tax Support Team, I am writing to request a Certificate of Tax Residence for the 2026 Tax Year for Microsoft, with Irland as the country of residence. A digital copy of the certificate in PDF format would be greatly…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-10T12:56:38.5666667+00:00
Adriana Iancu 0 Reputation points
accepted 2026-11-10T14:05:48.4833333+00:00
Adriana Iancu 0 Reputation points
1 answer

Need assistance merging duplicate Candidate ID and MS ID (Engage Center No Access)

Hello, I have two duplicate certification profiles under my same account, an older Candidate ID (MCID) holding my past exams and a newer MS ID created during my AB-730 exam booking. I am unable to submit a support ticket directly because…

Community Center | Not monitored
asked 2026-11-10T12:52:46.66+00:00
Lavanya 0 Reputation points
answered 2026-11-10T13:31:42.3733333+00:00
Julian Sharp 47,981 Reputation points
2 answers

just bought office 365 fromLTSC standard 2024 and have followed all the instructions from thier guide am now stuck at setup.exe..as I did put development tool inside my folder but when I run its not successful

am stuck at setup.exe. can you put me through on how to continue from here

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-11-10T12:45:15.1966667+00:00
sindile sid faku 0 Reputation points
answered 2026-11-10T13:13:48.4233333+00:00
Innocent Cyubahiro 85 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

How to see the remainig balance of $2000 Azure Grant for nonprofits

Hi, my dashboard does not show the remaining balance. I have been trying to use the credit carefully, but our last monthly usage was higher than I planned. If it continues, our grant will be gone soon and we will be charged on my card. I have only one…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,172 questions
asked 2026-11-10T12:45:01.03+00:00
Tom Tanemori 0 Reputation points
accepted 2026-11-10T12:52:03.93+00:00
Tom Tanemori 0 Reputation points
2 answers

Camera and microphone blocked by organisation

Camera and microphone not working on my laptop. Settings are being administrated by an organisation. How to solve this ?

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-10T12:34:27.68+00:00
Kristian Johannsen 0 Reputation points
edited an answer 2026-11-10T13:09:08.5233333+00:00
DaveM121 947.5K Reputation points Independent Advisor
1 answer

URGENT: Billing Cancellation Request - Account Locked Out (Tenant ID: 5db87cdf-6c37-4ec9-828c-7de4c6ac8df7)

I am writing to demand the immediate cancellation of my Microsoft 365 Business Standard subscription and a full refund for the renewal charge processed today, November 10, 2026. I am completely locked out of my own Admin Center and cannot cancel this…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-10T12:33:13.8033333+00:00
Ondřej Mánek 0 Reputation points
answered 2026-11-10T12:48:56.0933333+00:00
Sumit 44,981 Reputation points Volunteer Moderator
1 answer

Azure App Service Linux F1 repeatedly enters QuotaExceeded; Kudu returns HTTP 403 despite zero reported usage

I am deploying a new Node.js test app on Azure App Service Linux, Free F1, in UK South. On 10 November 2026, the app repeatedly entered: State: QuotaExceeded UsageState: Exceeded Enabled: true However, the portal Quotas page displayed zero CPU, memory…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

10,148 questions
asked 2026-11-10T12:24:43.6166667+00:00
Joel Brooks 0 Reputation points
answered 2026-11-10T12:26:21.1+00:00

AI answer

1 answer

How to get Instagram 2FA code lost phone

I lost my phone and my Instagram account had 2FA , how do i get the authenticator code on my phone?

Microsoft Security | Microsoft Authenticator
asked 2026-11-10T12:14:10.14+00:00
Diana Gichui 0 Reputation points
answered 2026-11-10T12:14:59.7166667+00:00

AI answer

2 answers

PL-600 Renewal Assessment Missing – Request for Clarification

Hello Microsoft Credentials Support, I hold the Microsoft Certified: Power Platform Solution Architect Expert (PL-600) certification. My certification is currently active and expires on December 24, 2026. However, I cannot see the Renew option in my…

Community Center | Not monitored
asked 2026-11-10T12:07:47.4566667+00:00
Mohan Krishna 0 Reputation points
edited an answer 2026-11-10T13:29:15.9966667+00:00
Julian Sharp 47,981 Reputation points
2 answers

desktop will not start goes into recovery but no fix found will not re install from prior date

computer goes straight into recovery but cannot find a fix i have even tried going back to the last two dates after several hours it still does not start can i use any windows pro 11 recovery usb ?

Windows for home | Windows 11 | Recovery and backup
asked 2026-11-10T12:04:57.29+00:00
Jon Rubadeau 0 Reputation points
answered 2026-11-10T12:43:52.9533333+00:00
Lester Bernard Reyes 86,825 Reputation points Independent Advisor
1 answer

VPN Gateway: Intermittent Connectivity Issues in Site-to-Site VPN

Problem description I am experiencing intermittent connectivity on my Azure Site-to-Site VPN connection that uses IPsec and BGP between Azure VPN Gateway and a Palo Alto Networks firewall. The outages began on November 7, 2026, with two brief disruptions…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,207 questions
asked 2026-11-10T12:01:48.94+00:00
Kriangkrai Hongthong 0 Reputation points
answered 2026-11-10T13:27:40.66+00:00
Salamat Shah 990 Reputation points MVP
1 answer

How to fix Copilot in MS Word - Copilot telling me it cant see the text in the document

Following the recent update, not sure if related, MS Word Copilot is no longer able to see the content in the open document. Its advice has been to restart and try again. Having done this a few times without success. This is the message I receive in the…

Microsoft Copilot | Other
asked 2026-11-10T11:57:03.4033333+00:00
Janice Abbs 0 Reputation points
commented 2026-11-11T08:53:43.07+00:00
Janice Abbs 0 Reputation points
1 answer

Issue in making invoice payment in Azure

I am trying to pay an invoice in Azure, but pay now page keeps failing with message "your bank couldn't authenticate this payment method. please contact your bank for more info" I had this issue escalated within the bank, they sat on a call…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,172 questions
asked 2026-11-10T11:46:09.9+00:00
Mutaz Abu Ghazaleh 1 Reputation point
edited the question 2026-11-10T12:59:34.9766667+00:00
Daniel-Vo 8,170 Reputation points Microsoft External Staff Moderator
2 answers

Prolemas com o outlook

Bom dia, estou a uma semana sem receber email corporativo, preciso de uma solução.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-10T11:42:26.1033333+00:00
Financeiro 0 Reputation points
answered 2026-11-10T14:04:12.94+00:00
Financeiro 0 Reputation points
1 answer

Screen Stuck on "Provide a PIN" No other options. No way to get into the Desktop.

When I try to log into my desktop, immediately after the acer load up screen, I get hit with ‘provide a pin’. If I try and click ok, nothing happens. Ive tried getting into the troubleshoot screen and resetting the PC, but when on this screen I’m…

Windows for home | Windows 10 | Desktop, Start, and personalization | Start Menu
asked 2026-11-10T11:32:41.6+00:00
Peter Matthews 0 Reputation points
answered 2026-11-10T12:09:43.79+00:00
DaveM121 947.5K Reputation points Independent Advisor
0 answers

I cannot access my Azure account.

I am trying the close of my Azure account and a refund of the charges that have accumulated while I have been unable to access the account. My Azure account is associated with my email. For several months, I have been completely locked out of the account…

Microsoft Security | Microsoft Authenticator
asked 2026-11-10T11:19:59.1966667+00:00
Dogan Ugur 0 Reputation points
2 answers

Session expired after successfully verification

I have been trying to recover one of my old email address and I have now done it twice and both times after I click on the link to reset the password. It first asked we need to know the email address you are trying to recover for security purposes. Both…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-10T11:16:23.64+00:00
Brandon Gemmell 0 Reputation points
answered 2026-11-11T07:28:04.48+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
2 answers

APIM WebSocket API returns HTTP 200 instead of 101 Switching Protocols — correctly configured, working backend, gateway not forwarding

I have a WebSocket-type API in Azure API Management (Developer tier, stv2.1 compute platform) that is not performing the documented WebSocket passthrough. The handshake request gets HTTP 200 OK with an empty body instead of 101 Switching Protocols, and…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,863 questions
asked 2026-11-10T11:10:58.2533333+00:00
Muhammad Wasim Rashid 20 Reputation points
answered 2026-11-10T14:59:50.14+00:00

AI answer

2 answers

Microsoft 3D Viewer AppX package stuck as SYSTEM (Paused) and unable to uninstall or remove it

Hi all, I am currently assisting a client with vulnerability remediation as part of a Cyber Essentials Plus assessment, and I've encountered an unusual issue with Microsoft 3D Viewer that I am struggling to resolve. A Nessus vulnerability scan has…

Windows for home | Windows 11 | Apps
asked 2026-11-10T11:03:51.54+00:00
Andrew Borgartz 0 Reputation points
commented 2026-11-10T11:50:02.8533333+00:00
Ramesh Srinivasan 89,950 Reputation points Independent Advisor
0 answers

I Can't delete the assets form the store listings in Microsoft Partner Center for my App BITSWAP on Microsoft Store.

Subject: Cannot delete or replace Store display images – “Failed to delete asset” App: BitSwap (Store ID 9NK6C4JBFBQC), Submission 4, Store listings (English). When I click the delete icon on the existing Store display images (1:1 App tile icon 300x300,…

Microsoft Partner Center | Other
asked 2026-11-10T11:02:25.8333333+00:00
Sarvesh Kamtekar 0 Reputation points