2,316 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

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how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:59:52.12+00:00
Brenda Knight 0 Reputation points
commented 2026-10-15T15:43:05.6566667+00:00
Brenda Knight 0 Reputation points
1 answer

Locked out from mail and Admin console

I think I have forgotten to pay may Subscription as I am currently blocked out of my business mail account. Trying to login to the admin console isn´t possible cause my passwort is failing and I need to reset it. Unfortunately resting is only possible…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-15T11:35:40.1666667+00:00
Jasmin Zimmermann | Physio Eck Pilgerzell 0 Reputation points
commented 2026-10-15T13:13:29.8733333+00:00
Jasmin Zimmermann | Physio Eck Pilgerzell 0 Reputation points
2 answers

need to recover admin rights for a microsoft online service

The head of a collective left the collective without leaving necessary data for a microsoft online service. What can we do to reset the administration data?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T19:35:30.0533333+00:00
Jürgen Ruppert 0 Reputation points
commented 2026-10-15T12:13:29.09+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

Cancel my subscription

I want to cancel my business account as I no longer work and I’m now retired please cancel thanks

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-15T11:14:01.16+00:00
Annette Mckinney 0 Reputation points
edited the question 2026-10-15T11:46:31.4333333+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Business Standard Email address recovery required - a real human

I have a Microsoft 365 Business Standard subscription. I know my Tenant ID, business profile name and I know my tenant/domain name, and I receive billing/contact emails to my Yahoo email address every month. However, Yahoo is only my alternate contact…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-12T13:44:29.1533333+00:00
Anna Venables 0 Reputation points
edited an answer 2026-10-15T07:18:32.8166667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
2 answers

i would like to reset my password

I would like to reset my password for email account Email removed to protect privacy

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-15T06:01:08.1333333+00:00
Gary Anderson 0 Reputation points
answered 2026-10-15T06:09:57.92+00:00
Vincent Choy 11,355 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Request of certificate of tax resident 2026 - Microsoft

For Malaysia withholding tax compliance and submission to the Inland Revenue Board of Malaysia (LHDN), we would like to request the following documents: Certificate of Residence / Certificate of Tax Residence for Microsoft Regional Sales Pte. Ltd. for…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T06:30:15.94+00:00
Xin Yin 20 Reputation points
accepted 2026-10-15T03:43:23.11+00:00
Xin Yin 20 Reputation points
1 answer

Request for Microsoft Regional Sales Pte Ltd. Certificate of Residence (CoR) and DGT Form (Indonesia)

Dear Microsoft Team, We are submitting an official request regarding our tax compliance requirements in Indonesia. In connection with payments made for Azure services, we require the following documents issued under the name of the selling entity,…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-15T02:57:56.22+00:00
Finance Ruangguru 3 0 Reputation points
answered 2026-10-15T03:31:42.49+00:00
Jade Ng 16,030 Reputation points Microsoft External Staff Moderator
1 answer

Is it that hard for the support team to find an email ID from an invoice?

DO NOT ask me to create a ticket, I have done that already and the support person assigned is trash. They are just repeating same thing and trying to delay the process so that I get charged every time and keep paying for their services. It has been over…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-13T21:04:52.48+00:00
Prajval Patel 0 Reputation points
commented 2026-10-15T00:56:14.5366667+00:00
Xavier-D 13,885 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft Apps for Business - billed to my personal email and unable to locate my subscription

I need to cancel my Microsoft 365 apps for business subscription, which has one license and is billed to my business billing profile. The emails and billing notification go to my personal email, but microsoft says my business email / username cannot be…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T19:53:47.89+00:00
Viola Mason 0 Reputation points
accepted 2026-10-14T21:31:33.3466667+00:00
Viola Mason 0 Reputation points
1 answer

Keep receiving error when trying to log into my Outlook account

The account was disconnected for nonpayment. We made the payment on 10/10/2026 and still receive the error. Please see below: UTC Date: 2026-10-14T15:33:04.948Z Client Id: F5E8475BD63747D8BD979A4017CCC601 Session Id: [Moderator note: Personally…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T15:37:12.35+00:00
LaTedra Jones 0 Reputation points
edited the question 2026-10-14T18:26:57.45+00:00
Jack-Bu 6,960 Reputation points Microsoft External Staff Moderator
1 answer

Domain owned by me but attached to previous owner's Microsoft 365 tenant — support escalation required

I recently purchased smcollective.com.au through GoDaddy and have full control of the domain and its DNS settings. GoDaddy has confirmed that the domain remains associated with a Microsoft 365 tenant belonging to a previous owner. I have no access to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T05:27:51.09+00:00
DomB96! 0 Reputation points
edited the question 2026-10-14T17:50:52.5333333+00:00
Erland Sommarskog 138K Reputation points MVP Volunteer Moderator
1 answer

Fraudulent Domains Purchased

I was hacked by an email, I signed in and two days later two domains have been purchased under my Microsoft 365 account and I cant delete them or get my money back. When I try to delete them it say I cant and I have to wait for them to expire. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T16:43:42.6+00:00
Charles Hennemeyer 0 Reputation points
edited a comment 2026-10-14T17:19:10.8966667+00:00
Jack-Bu 6,960 Reputation points Microsoft External Staff Moderator
1 answer

Urgent: Unrecognized Microsoft subscription charges – cancellation and refund request

Dear Microsoft Support, We are a company based in the Czech Republic, and a recurring monthly payment for a Microsoft subscription is being charged to our company bank account. The payments appear to be associated with the Microsoft profile @mlasynove.…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T12:19:42.5466667+00:00
Martina Zaplatílková 0 Reputation points
edited the question 2026-10-14T15:31:54.63+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of Microsoft 365 Business account-sole administrator MFA reset needed

Hello Microsoft Support, I own a small business called Palm State Cleaners and previously created a Microsoft 365 Business email account using [[Moderator note: Personally Identifiable Information removed]@palmstatecleaners.com]. After changing phones, I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T15:00:19.46+00:00
Lucas Begala 0 Reputation points
answered 2026-10-14T15:26:30.02+00:00
Ryan-N 16,310 Reputation points Microsoft External Staff Moderator
1 answer

Power BI Activation License

How to activate Power BI license? What is the fee for one month for Myanmar?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-13T08:04:38.1+00:00
Wai Ko 0 Reputation points
commented 2026-10-14T14:32:39.5366667+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

how to verify without phone?

i am trying to sign in, i entered my password but it is saying to verify with a code sent to my phone but unfortunately i lost my phone so i cannot access the code sent to it

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T02:45:54.0533333+00:00
Asigabo Urolls 0 Reputation points
edited the question 2026-10-14T06:08:26.9433333+00:00
Kai-Ex 1,905 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Admin Center 2FA Verloren

Hallo, Mein Telefon ist heute kaputt gegangen und trotz erfolgreicher Backup-Wiederherstellung ist mein einziger Authenticator Zugang gelöscht worden. Somit habe ich als einziger Administrator kein Zugang mehr zum Admin Center Ich habe bereits beim…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-12T13:44:38.8566667+00:00
Nico Lust 0 Reputation points
edited the question 2026-10-14T05:22:24.5966667+00:00
Kai-Ex 1,905 Reputation points Microsoft External Staff Moderator
1 answer

Unable to complete MFA for Nanobricks Microsoft Partner account – need MFA re-authentication/reset

Hello Microsoft Support Team, We are facing an MFA authentication issue with our Nanobricks Microsoft account while trying to access Microsoft Partner/Partner Center services. The account is currently unable to complete MFA successfully, and because of…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-12T09:18:55.19+00:00
Tanweer Ahmed 0 Reputation points
edited an answer 2026-10-14T05:12:03.7433333+00:00
Kai-Ex 1,905 Reputation points Microsoft External Staff Moderator
1 answer

DRINGEND: Kein Zugriff auf Microsoft-Konto wegen Zwei-Faktor-Authentifizierung – Telefonnummer ändern

Hinweis des Moderators: Aufgrund eines Fehlers beim Entfernen von personenbezogenen Daten werde ich das Problem des OP unten zusammenfassen. Der OP kann sich nicht einloggen, weil er keinen Zugriff mehr auf seine alte Telefonnummer hat. Er muss die alte…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-12T09:16:24.2+00:00
Yutong Jiang // UNYSONO Immobilienkultur GmbH 0 Reputation points
edited the question 2026-10-14T04:30:30.9966667+00:00
Kai-Ex 1,905 Reputation points Microsoft External Staff Moderator