i would like to reset my password

Reset the Microsoft 365 business email password through the Microsoft Online password-reset page using the account’s previously registered security information.

Reset the password

1. Open https://passwordreset.microsoftonline.com/.
2. Enter the full business email address.
3. Complete the CAPTCHA and select Next.
4. Choose an available verification method, such as Microsoft Authenticator, text message, phone call, or alternate email.
5. Complete the verification and create a new, strong password.

Self-service password reset works only if the organization’s administrator enabled it and the account previously registered an authentication method.^1^

If the page says “Contact your administrator”

The company’s Microsoft 365 administrator must reset the password. Contact:

• The organization’s internal IT/help desk.
• The business owner or co-owner.
• The IT consultant who manages the company’s email.
• The person who originally supplied the account details.

Microsoft does not maintain public contact details for each organization’s administrator.^2^

If the administrator is available, they can reset the account in:

1. Microsoft Entra admin center → Entra ID → Users.
2. Select the affected user.
3. Select Reset password.
4. Provide the generated temporary password securely.
5. Sign in with that temporary password and create a new password.^3^

If this is the organization’s only administrator account and no administrator can sign in, contact Microsoft 365 business support for tenant recovery. Microsoft may require identity and domain-ownership verification.^4^

For privacy, remove or mask the email address from any public forum post.

References

1. Reset your Microsoft work or school account password using security info | Microsoft Support
2. Find the administrator for your work or school account | Microsoft Support
3. Reset a user's password
4. Need help to re-register a Microsoft 365 account - Microsoft Q&A