Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,719 questions
2 answers
e-mails from you saying my credit card has expired
is my payment method up to date. I updated the other day but continue to get e-mails saying my credit card has expired
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-11-05T18:01:59.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 15%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
bridget rosewell
0
Reputation points
answered
2026-11-05T20:30:53.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,550
Reputation points
Independent Advisor
2 answers
trouble installing microsoft 365 personal
I have attempted to install the program, but it pops up as not paid. I have already paid it. I am confused. I am not computer savvy and need someone to help me instal it. Also, I can't seem to install it on other devices. I need someone to walk me…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,868 questions
asked
2026-11-05T20:07:02.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 12%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Reyna Lippincott
0
Reputation points
answered
2026-11-05T20:30:27.24+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
2 answers
How to locate the Windows ADK servicing folder
I am trying to add packages to an offline image by using DISM. The instruction states: At an elevated command prompt, locate the Windows ADK servicing folder, and type the following command to retrieve the name or index number for the image that you want…
Windows for business | Windows Client for IT Pros | Devices and deployment | Set up, install, or upgrade
asked
2026-11-05T19:42:52.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESU%3C/text%3E%3C/svg%3E)
Shinji Unno
0
Reputation points
answered
2026-11-05T20:30:10.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 50%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
MUCYO Emmanuel
160
Reputation points
Independent Advisor
2 answers
bluetooth do¨t appear
my new sony 1000x earphone do'n appear at the panel to choose
Windows for home | Windows 11 | Devices and drivers
24,926 questions
asked
2026-11-05T19:54:54.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 83%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Torbjørn Schønning
0
Reputation points
answered
2026-11-05T20:29:57.4366667+00:00
Ferdinand Nanalig
33,735
Reputation points
Independent Advisor
1 answer
Excel Removing 0
I have a list of 11-digit NDCs that I need to compare to another list of NDCs ranging from 7 to 11 digits. Excel has removed the leading zeros. I can't simply add them to the front because the zeros might also belong in the middle or at the end of the…
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
21,103 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 77%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
3 answers
Asus F15 FX507 Disconnects from Bluetooth frequently
So anytime my laptop is connected to a bluetooth speaker, anytime the stops the computer disconnects from the speaker. then if that occurs like three times in a row about, then it won't anymore and you have to get go turn the speaker off and turn it back…
Windows for home | Windows 11 | Devices and drivers
24,926 questions
asked
2026-11-05T19:12:29.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 74%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jeremy
0
Reputation points
answered
2026-11-05T20:26:06.8833333+00:00
Ferdinand Nanalig
33,735
Reputation points
Independent Advisor
2 answers
OneNote freezes and is "not responding" when I am annotating over PDFs
I am using OneNote over 7 years. Never had issues. I have a tried 2 new laptops, I have latest issue of OneNote. I want to be able to annotate over my PDF notes in OneNote like I have been doing for the past number of years. Now OneNote freezes,…
Microsoft 365 and Office | OneNote | For education | Windows
Microsoft 365 and Office | OneNote | For education | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
756 questions
asked
2026-11-05T19:52:29.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 54%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
Joe O'Connor
0
Reputation points
answered
2026-11-05T20:23:50.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ivory
2,610
Reputation points
Independent Advisor
2 answers
Printing on printer paper
When I go to print a word document, I can't find the option to print on printer paper.
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
63,019 questions
asked
2026-11-05T19:43:22.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 57.99999999999999%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
Jeff Oliver
0
Reputation points
answered
2026-11-05T20:23:20.9166667+00:00
Ferdinand Nanalig
33,735
Reputation points
Independent Advisor
1 answer
Azure AI Search SharePoint indexer fails with a generic "Bad Request" when an index with a sharepointSiteUrl field receives more than 5 distinct site URLs
We use Azure AI Search (API 2026-08-01-preview) with the SharePoint in Microsoft 365 indexer. ACL ingestion is on, including SharePoint groups support: sharePointConnectorAppRegistration and a SharePointSiteUrl field with sharepointSiteUrl: true.…
Azure AI Search
Azure AI Search
An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.
1,603 questions
asked
2026-11-05T20:19:33.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 80%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Taylor Hawkins
0
Reputation points
answered
2026-11-05T20:20:58.9+00:00
AI answer
2 answers
Account blocked
Hi my sisters account says blocked and I can’t send codes to her phone number. I try and do the recovery form but I can’t give a lot of information as she doesn’t send emails just receives them and I can’t remember the email address so when I completed…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,585 questions
asked
2026-11-04T20:51:22.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 43%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Courtney S
0
Reputation points
answered
2026-11-05T20:18:33.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
86,725
Reputation points
Independent Advisor
1 answer
Copilot won't work in Microsoft Apps on Mac
Copilot won't work on office apps while using any apple product (Macbook, Mac mini, etc). It won't even work through the web browser. Licence is up to date and refreshed. Experiences are enabled. Privacy is correct etc. I'm signed into my private…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,193 questions
asked
2026-11-05T05:16:49.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 97%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Graeme Randall
0
Reputation points
commented
2026-11-05T20:15:49.01+00:00
Graeme Randall
0
Reputation points
1 answer
request a refund
Subject: Request for Refund Review - Order 7036145762 Dear Microsoft Billing Support, I am writing to request a review and refund of Order 7036145762. On November 5, 2026, I was charged approximately $107 for a Microsoft 365 Individual subscription.…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,686 questions
asked
2026-11-05T20:14:27.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 9%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Melinda Snook
0
Reputation points
answered
2026-11-05T20:15:13.3466667+00:00
AI answer
1 answer
Azure AI Search SharePoint ACL query fails with HTTP 404 "User cannot be found" for the whole index when the querying user is not in a site's user list
We use Azure AI Search (API 2026-08-01-preview) with the SharePoint indexer and ACL ingestion, including SharePoint groups support: sharePointConnectorAppRegistration and a SharePointSiteUrl field with sharepointSiteUrl: true. Documents are chunked with…
Azure AI Search
Azure AI Search
An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.
1,603 questions
asked
2026-11-05T20:12:51.0633333+00:00
Taylor Hawkins
0
Reputation points
answered
2026-11-05T20:14:07.2366667+00:00
AI answer
2 answers
windows 11 version no longer supported. up to date but security issues not updated
ran windows update troubleshooter, diagnostics ran if from afar and it said it could not connect. Build # is 22000.2538 error message is 0x8007007f I have tried all the suggestions Dism /onlilne/clean up- image.restore health, ran sfc /scannow …
Windows for home | Windows 11 | Windows update
15,776 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 22%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
1 answer
How do I start a live chat with a technician
Trying to use Microsoft web pages for technical help is futile. Only success with issue yesterday was a live chat with a technician who knew what he was doing, not the incompetent AI help tools you force people to use. I need to start a live chat NOW
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,686 questions
asked
2026-11-05T20:08:25.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 61%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Richard Pearce
0
Reputation points
edited the question
2026-11-05T20:11:08.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L
110
Reputation points Microsoft External Staff
Moderator
2 answers
Been charged for Microsoft 365 subscription as a university student
I have been charged for a Microsoft 365 subscription, the only subscription I am aware of having is through my university email address which should provide me with free access, but I have been charged for it and need to request a refund.
Microsoft 365 and Office | OneDrive | For education | Windows
Microsoft 365 and Office | OneDrive | For education | Windows
A Microsoft file hosting and synchronization service.
790 questions
asked
2026-11-05T18:58:37.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 21%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Aoife Barry (Student)
0
Reputation points
commented
2026-11-05T20:09:27.3633333+00:00
Ivory
2,610
Reputation points
Independent Advisor
3 answers
Account terms
How many computers can my family 365 plan support?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,719 questions
asked
2026-11-02T19:23:48.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 49%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dan Thomas
0
Reputation points
answered
2026-11-05T20:09:21.11+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
0 answers
Windows 11 Insider Dev - Windows Update page shows "Something went wrong" and Windows Insider page disappeared
Environment Windows 11 Pro 25H2 Build 26220.7653 HP Pavilion Laptop 15-cs3xxx Windows Insider Dev Channel (BranchName=Dev, Ring=External) Windows activated and licensed (Retail channel) Problem The Windows Update page in Settings only…
Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked
2026-11-05T20:06:28.05+00:00
Roberto Rivas Lopez
0
Reputation points
asked
2026-11-05T20:06:28.05+00:00
Roberto Rivas Lopez
0
Reputation points
2 answers
How to switch from individual to family subscription MS365 & Outlook/Hotmail
I have an individual MS365 plan including a hotmail/outlook email account I've been using for 30 years. I recently purchased a Family subscription after purchasing a new laptop for my husband to download MS Office on his computer, and need to merge my…
Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
435 questions
asked
2026-11-05T18:40:47.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 37%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michelle Shuck
0
Reputation points
commented
2026-11-05T20:06:04.0233333+00:00
John Jefferson Doyon
90,550
Reputation points
Independent Advisor
2 answers
credit card number
I have a new credit card. My old credit card was replaced.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,719 questions
asked
2026-11-05T19:34:23.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 1%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Bernard Langway
0
Reputation points
answered
2026-11-05T20:05:51.55+00:00
Lester Bernard Reyes
86,725
Reputation points
Independent Advisor