Windows 11 Insider Dev - Windows Update page shows "Something went wrong" and Windows Insider page disappeared
Roberto Rivas Lopez
0
Reputation points
Environment
- Windows 11 Pro 25H2
- Build 26220.7653
- HP Pavilion Laptop 15-cs3xxx
- Windows Insider Dev Channel (
BranchName=Dev,Ring=External) - Windows activated and licensed (Retail channel)
Problem
The Windows Update page in Settings only shows:
"Something went wrong. Try to reopen Settings later."
The Windows Insider page is no longer accessible.
Running:
Plain Text
ms-settings:windowsupdate
or
Plain Text
ms-settings:windowsinsider
always opens the same Windows Update error page.
What is strange
Windows Update appears to work in the background:
- WindowsUpdateClient successfully detects updates.
- WindowsUpdate.log shows successful scans, downloads and installations.
- Microsoft Store updates install normally.
- Some updates have installed successfully.
So the update engine seems operational, but the Settings UI is broken.
Diagnostics already performed
Windows integrity
BAT
DISM /Online /Cleanup-Image /RestoreHealth
Completed successfully.
BAT
sfc /scannow
No integrity violations found.
Windows Update services
Verified running:
Plain Text
wuauserv
BITS
UsoSvc
No Group Policies found under:
Plain Text
HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
Windows Insider status
Registry confirms Insider enrollment:
Plain Text
BranchName = Dev
Ring = External
ContentType = Mainline
EnablePreviewBuilds = 1
I also changed:
Plain Text
UseSettingsExperience
from:
Plain Text
0
to:
Plain Text
1
and rebooted.
No change.
Settings app
Re-registered:
PowerShell
Get-AppxPackage immersivecontrolpanel -AllUsers |
ForEach-Object {
Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"
}
Completed without errors.
Package status:
Plain Text
windows.immersivecontrolpanel
Status : Ok
Microsoft.WindowsStore
Status : Ok
Event Viewer
Repeated events from:
Plain Text
ModernDeployment-Diagnostics-Provider
show:
Plain Text
Autopilot.dll
HRESULT 0x80070491
Also observed:
Plain Text
WindowsUpdateClient
Event ID 20
Error 0x8024200B
for a PowerShell update attempt.
WindowsUpdate.log findings
The generated WindowsUpdate.log indicates:
- Successful scans
- Successful downloads
- Successful Microsoft Store updates
- No obvious fatal Windows Update failures
Therefore the update service appears functional while the Settings UI remains broken.
Question
Has anyone seen this issue on Build 26220.7653 Dev Channel?
Could the repeated ModernDeployment / Autopilot.dll (0x80070491) events be related to the missing Windows Insider page and broken Windows Update Settings UI?
Any known fixes other than an in-place repair install?
Yo agregaría además 2 capturas:
- La pantalla de Windows Update con:
"Something went wrong. Try to reopen Settings later."
- La captura de:
BAT
reg query "HKLM\SOFTWARE\Microsoft\WindowsSelfHost\Applicability" /s
mostrando:
Plain Text
BranchName = Dev
Ring = External
UseSettingsExperience = 1Environment
- Windows 11 Pro 25H2
- Build 26220.7653
- HP Pavilion Laptop 15-cs3xxx
- Windows Insider Dev Channel (
BranchName=Dev,Ring=External) - Windows activated and licensed (Retail channel)
Problem
The Windows Update page in Settings only shows:
"Something went wrong. Try to reopen Settings later."
The Windows Insider page is no longer accessible.
Running:
Plain Text
ms-settings:windowsupdate
or
Plain Text
ms-settings:windowsinsider
always opens the same Windows Update error page.
What is strange
Windows Update appears to work in the background:
- WindowsUpdateClient successfully detects updates.
- WindowsUpdate.log shows successful scans, downloads and installations.
- Microsoft Store updates install normally.
- Some updates have installed successfully.
So the update engine seems operational, but the Settings UI is broken.
Diagnostics already performed
Windows integrity
BAT
DISM /Online /Cleanup-Image /RestoreHealth
Completed successfully.
BAT
sfc /scannow
No integrity violations found.
Windows Update services
Verified running:
Plain Text
wuauserv
BITS
UsoSvc
No Group Policies found under:
Plain Text
HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
Windows Insider status
Registry confirms Insider enrollment:
Plain Text
BranchName = Dev
Ring = External
ContentType = Mainline
EnablePreviewBuilds = 1
I also changed:
Plain Text
UseSettingsExperience
from:
Plain Text
0
to:
Plain Text
1
and rebooted.
No change.
Settings app
Re-registered:
PowerShell
Get-AppxPackage immersivecontrolpanel -AllUsers |
ForEach-Object {
Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"
}
Completed without errors.
Package status:
Plain Text
windows.immersivecontrolpanel
Status : Ok
Microsoft.WindowsStore
Status : Ok
Event Viewer
Repeated events from:
Plain Text
ModernDeployment-Diagnostics-Provider
show:
Plain Text
Autopilot.dll
HRESULT 0x80070491
Also observed:
Plain Text
WindowsUpdateClient
Event ID 20
Error 0x8024200B
for a PowerShell update attempt.
WindowsUpdate.log findings
The generated WindowsUpdate.log indicates:
- Successful scans
- Successful downloads
- Successful Microsoft Store updates
- No obvious fatal Windows Update failures
Therefore the update service appears functional while the Settings UI remains broken.
Question
Has anyone seen this issue on Build 26220.7653 Dev Channel?
Could the repeated ModernDeployment / Autopilot.dll (0x80070491) events be related to the missing Windows Insider page and broken Windows Update Settings UI?
Any known fixes other than an in-place repair install?
Yo agregaría además 2 capturas:
- La pantalla de Windows Update con:
"Something went wrong. Try to reopen Settings later."
- La captura de:
BAT
reg query "HKLM\SOFTWARE\Microsoft\WindowsSelfHost\Applicability" /s
mostrando:
Plain Text
BranchName = Dev
Ring = External
UseSettingsExperience = 1
Windows Insider program | Windows Insider preview | Install, activate, and Windows update
Sign in to answer