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2 answers

Epsom 4380 printer won't scan to Hotmail

Yesterday I was scanning to email, 3 scans went through okay, the fourth scan would not go and I get a message I'm locked out of my Hotmail account for unusual activity? I have tried numerous times to get the scan to email function working again without…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-01T04:44:33.56+00:00
Stephen Harrison 0 Reputation points
answered 2026-11-06T08:26:55.78+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
3 answers

Blue screen

Is a blue screen with, "Configuring Windows updates. Don't turn off your computer" a legitimate Windows screen? While it is displayed I see that the mouse is moving around the screen.

Windows for home | Windows 11 | Windows update
asked 2026-10-31T00:21:44.2933333+00:00
Stephen H 0 Reputation points
commented 2026-11-06T08:22:59.7733333+00:00
Clary-N 18,945 Reputation points Microsoft External Staff Moderator
2 answers

Camera not working on Windows 10

The Camera no longer works from the App called Camera, although Zoom could open it and make it work. All suggestions about using Surface App troubleshooter, revising & reinstalling drivers with restart, checking for a manual switch, allowing Access…

Windows for home | Windows 10 | Devices and drivers
asked 2026-10-31T00:05:35.29+00:00
janeintoronto 0 Reputation points
commented 2026-11-06T08:21:11.7066667+00:00
Clary-N 18,945 Reputation points Microsoft External Staff Moderator
2 answers

Why am I being flagged for an AI account if I am clearly human?

Clearly I am human and now I can not get into my account. I am not waiting to sign back in because your system is flawed. I have things I have to do on my documents that I now cannot do due to your system failing. (Moderator note: Duplicate of…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-06T02:05:45.7733333+00:00
Kai Goldsmith 0 Reputation points
commented 2026-11-06T08:19:06.4633333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

Urgent: Email account [Moderator note: Personally Identifiable Information removed]@kingdao.com.sg keeps prompting for password in Outlook

Dear Support Team, My email account: [Moderator note: Personally Identifiable Information removed]@kingdao.com.sg Mail server: [Moderator note: Personally Identifiable Information removed] I am facing an issue on Outlook. A pop-up window keeps asking me…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-04T03:18:54.9766667+00:00
Ang Say Chai 0 Reputation points
commented 2026-11-06T08:18:53.33+00:00
Ang Say Chai 0 Reputation points
2 answers

change email address

I need to change the email address for my microsoft account

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-05T19:55:36.8966667+00:00
Thomas Fresquez 0 Reputation points
answered 2026-11-06T08:18:51.51+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Why isn't the Five Months Spotify Premium code not working?

I completed the microsoft bing rewards offer, I got the code send via email. I made a new Spotify account and when I put in the code sent by Microsoft Rewards, says code not valid. Why?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,676 questions
asked 2026-11-06T04:04:28.0166667+00:00
Richard Burns 0 Reputation points
answered 2026-11-06T08:17:56.42+00:00
paulr0511 49,745 Reputation points Independent Advisor
2 answers

Microsoft Office 365 Subscription - Change Payment Method

I am experiencing difficulties changing the payment method for my Microsoft 365 Personal subscription. I previously paid for my subscription through my O2 mobile account. However, I now wish to stop using O2 as my payment provider and pay directly using…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T08:13:14.5066667+00:00
Marion Sherriffs 0 Reputation points
edited a comment 2026-11-06T08:17:40.1366667+00:00
Marion Sherriffs 0 Reputation points
1 answer

logging in

I need help understanding why I can't log in to some of my email accounts Via iPhone mail app. Every time I try it always ends in something went wrong.

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-11-04T19:31:58.6766667+00:00
saki aono 0 Reputation points
commented 2026-11-06T08:17:09.2633333+00:00
saki aono 0 Reputation points
1 answer

I'm stuck on the step 2 of 3 sign up process

The failure is occurring in the Azure sign-up/billing validation flow at step 2 of 3, not in an existing Azure resource. The available evidence points to the billing/account setup itself as the blocker. Common causes at this stage include a mismatch…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

1,078 questions
asked 2026-11-06T08:16:13.4166667+00:00
SULTAN AHMAD 0 Reputation points
answered 2026-11-06T08:17:03.18+00:00

AI answer

2 answers

Sole Global Administrator Locked Out of Azure Tenant After iPhone Replacement — MFA Recovery Assistance Needed

Hello Microsoft Support Team, I am the sole Global Administrator of my personal Azure Pay-As-You-Go tenant and am unable to access the Azure portal after replacing and wiping my previous iPhone. My Microsoft account authenticates successfully using my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-30T21:54:24.6+00:00
randolph stephenson 0 Reputation points
commented 2026-11-06T08:14:29.7333333+00:00
Hin Vo 1,755 Reputation points Independent Advisor
2 answers

Re PowerToys remapping keys: can function keys and if so how to reverse the designated action

Example: On my computer key F3 and Mute sound are on the same key with F3 being activated without using the Fn key and Mute requiring the Fn key. I want the Mute action to be without the Fn key action/press.

Windows for home | Windows 11 | Settings
asked 2026-11-05T14:27:14.2133333+00:00
STEVE WILSON 0 Reputation points
answered 2026-11-06T08:11:23.83+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Document Translation image translation: translated text drawn too small and grey. Any way to control font size or contrast?

We use Azure Translator Document Translation (batch API, api-version=2025-12-01-preview) to translate the text inside images taken from Word and PowerPoint files. We submit each image as a standalone file (PNG, or JPEG at quality 95) in a batch job,…

Azure Translator in Foundry Tools
asked 2026-11-04T02:17:46.7833333+00:00
BLACHERE Pierre 0 Reputation points
commented 2026-11-06T08:11:21.15+00:00
Hari Venkat Miriyala 0 Reputation points Microsoft External Staff
1 answer

Need to remove Office 2019 license so I can start using new 365 license - how to do that?? Why is this so difficult???

I need a simple step by step plan that will allow me to start using my computer again. Anyone??

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T07:35:43.64+00:00
Jayne Lund 0 Reputation points
answered 2026-11-06T08:10:31.8433333+00:00
DaveM121 946.1K Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out — lost MFA / Microsoft Authenticator

Hello Microsoft Support Team, I am the sole Global Administrator of our Microsoft 365 organization. I have lost access to Microsoft Authenticator and cannot complete MFA verification. There are no other Global Administrators available to reset my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-06T07:13:35.5266667+00:00
Manzhouli Xindingyuan 0 Reputation points
edited the question 2026-11-06T08:09:57.7366667+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
2 answers

Supported TPM 2.0 NV Counter and Extend provisioning on Windows 10/11

On Windows 10/11 x64 with a normally Windows-provisioned TPM 2.0, is there a supported application route to create and subsequently reopen an application-owned, non-ORDERLY 8-byte NV Counter and non-ORDERLY SHA-256 NV Extend index? Please clarify these…

Windows development | Windows API - Win32
asked 2026-11-03T09:35:43.5366667+00:00
NERCAM 0 Reputation points
commented 2026-11-06T08:09:33.5266667+00:00
Gatlin Le (WICLOUD CORPORATION) 1,385 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft keeps asking me to enter a code each time I log in

For some reason, each time I power on my laptop for use, microsoft keeps asking me to verify my identity with a code texted to my phone. I used to be able to just type in my password, but now I have to reach for my phone every time I use my laptop. How…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-30T23:15:56.84+00:00
Izzy 0 Reputation points
commented 2026-11-06T08:09:15.5966667+00:00
Clary-N 18,945 Reputation points Microsoft External Staff Moderator
2 answers

Windows SDK 10.0.26100.4654: Redistribution rights for five x64 UCRT DLLs missing from REDIST.TXT

We have acquired and accepted the license terms for Windows SDK for Windows 11, version 10.0.26100.4654 (July 2025). We are preparing a commercial classic Windows desktop application and would like to clarify the redistribution permissions for five…

Windows development | Windows API - Win32
asked 2026-11-02T10:53:38.7+00:00
PlasticLivesLab 0 Reputation points
commented 2026-11-06T08:08:48.73+00:00
Gatlin Le (WICLOUD CORPORATION) 1,385 Reputation points Microsoft External Staff Moderator
2 answers

Supported external association between active IME composition and its rendering window

Question We are building an external window-sharing tool. Which supported API combination associates a selected application's current input/composition context with its separate Microsoft IME preedit rendering HWND (or equivalent capturable surface),…

Windows development | Windows API - Win32
asked 2026-10-31T09:46:13.0133333+00:00
paopao 0 Reputation points
commented 2026-11-06T08:06:05.63+00:00
Gatlin Le (WICLOUD CORPORATION) 1,385 Reputation points Microsoft External Staff Moderator
2 answers

No Print Docs in Print Queue Blue

NEW ISSUE my Desk Top cannot send any information to my computer due to the security that has been set up. Nothing will ever appear in the print queue. Printer active on Devises. Bluetooth activated on Printer and Desktop HPJet Pro 9125e…

Windows for home | Other | Devices and drivers
asked 2026-11-05T23:16:22.12+00:00
COLLEEN OLSON 0 Reputation points
answered 2026-11-06T08:05:38.1066667+00:00
Emma1-N 14,895 Reputation points Microsoft External Staff Moderator