Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,458 questions
2 answers
Additional Licenses during billing cycle
Hi, My company just purchased some licenses yesterday and we have now realised we need 2 additional licenses. I see mention of pro rata charges. How does this work exactly and how is this going to affect next months bill?
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked
2026-11-12T12:44:55.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 42%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Kelly Vorster
0
Reputation points
edited an answer
2026-11-12T13:48:28.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 69%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Helen Luu
3,735
Reputation points
Independent Advisor
2 answers
OneDrive automatically pauses after defocus of the OneDrive startup icon or folder
I was having an issue with a specific device running Windows 11. After I clicked on "Tap or click here to resume syncing and keep your files up to date" or pressed Resume Syncing on the OneDrive folder, it synced the data. If I hover away or…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,443 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 19%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
2 answers
Keeps disconnecting from the exchange mailbox
I'm running into an annoying problem with Classic Outlook on my work PC. I'm using Windows 11 Pro with a Microsoft 365 Business Standard license. Outlook randomly switches to "Disconnected" or "Trying to connect..." even though my…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,329 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 92%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
1 answer
Event ID 5165 Spam
Ever since the new update on November 10th I've notiecd this event 5156 and 5158 in event viewer under security being spammed about 100 times a minute, It's all from my browser, copilot and svchost (I think the svchost is also linked to the browser in…
Windows for home | Windows 11 | Windows update
15,839 questions
asked
2026-11-11T21:49:34.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 7.000000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXW%3C/text%3E%3C/svg%3E)
Xander Warren
90
Reputation points
edited a comment
2026-11-12T13:47:23.1133333+00:00
Xander Warren
90
Reputation points
2 answers
Autosync Email
Syncing email on my Samsung Galaxy Ultra S 26 only allows me to choose the number of days to sync. It does not enable me to auto-sync continuously. It had worked previously but changed for some reason. What settings need to be changed?
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,342 questions
asked
2026-11-10T04:01:45.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 3%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Terry Duke
0
Reputation points
commented
2026-11-12T13:47:12.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Partner Center Employment Verification rejected after domain certificate upload — which documents are required?
Hi team, My Partner Center Developer profile is stuck at Employment Verification. The Verification Summary progress bar shows: Verification Started: Passed Email Verification: Passed Employment Verification: Rejected (Pending Partner Action) …
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,777 questions
asked
2026-11-12T13:42:39.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 88%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
yujun shang
0
Reputation points
answered
2026-11-12T13:45:59.6033333+00:00
yujun shang
0
Reputation points
2 answers
Outlook 2016 Sync Error
There is a sync error with my outlook with gmail account where it display error with imap, I'm not sure what to do here 23:01:10 Synchronizer Version 16.0.20527.20196 23:01:10 Synchronizing Mailbox 23:01:10 Synchronizing server changes in folder 'Sent…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,176 questions
asked
2026-11-11T04:04:41.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 94%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Dabby Chang
0
Reputation points
commented
2026-11-12T13:45:56.1133333+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Is there a way to only block on one website
I have social media blocks, but some of my educational webs contain my blocked sites. Is there a way to use the blocked site on that website, but not be able to use it like, on the direct app?
Microsoft Edge | Website issues | Windows 10
Microsoft Edge | Website issues | Windows 10
Troubleshooting website display or functionality issues in Edge on Windows 10
1,759 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 57.99999999999999%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
2 answers
How to confirm whether my Windows 11 Insider Preview build is using the renewed flight certificate after the August 11, 2026 expiration?
I am using a Windows 11 Insider Preview build. Earlier this year, Microsoft announced that the Windows Insider Preview flight certificate would expire on August 11, 2026, and that devices needed to be updated to a build carrying the renewed certificate. …
Windows Insider program | Windows Insider preview | Install, activate, and Windows update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 11%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
How do I remove Copilot from Word?
The common solution that is offered is to go to File > Options > Copilot. That is not available to me.
Microsoft Copilot | Other
2,423 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 89%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 98%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
Request to Correct Incorrect Date of Birth on My Microsoft Account
Dear Microsoft Support Team, I am contacting you regarding an issue with my Microsoft account. When creating or setting up my account, I mistakenly entered an incorrect date of birth. As a result, my account is now identified as belonging to a child,…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
339 questions
asked
2026-11-12T13:07:10.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 92%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Atef Khelifi
0
Reputation points
answered
2026-11-12T13:42:15.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
183.1K
Reputation points
Independent Advisor
2 answers
Copilot won't edit images with people
Copilot allowed editing images with people in the image up until three days ago. Since then Copilot will not allow any image basic editing if there are people in the image. The reason given is that it is due to Code of Conduct. I have read the Code…
Microsoft Copilot | Other
2,423 questions
asked
2026-11-11T00:02:29.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 12%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Michael Rowley
0
Reputation points
commented
2026-11-12T13:42:06.8266667+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Double payment for GTA 6
I bought GTA 6 back in July, I have now had an email saying you have taken another payment for GTA 6 again?
Windows for home | Other | Gaming
4,544 questions
asked
2026-11-10T14:03:02.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 44%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Slipper Smacker
5
Reputation points
edited a comment
2026-11-12T13:40:31.1866667+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
1 answer
Switching Back To Classic Outlook
I don't like the new outlook I want to go back to classic. I have the toggle switched to classic, but it still reverts back to the new outlook every once in a while. Each tie this happens I have a hard tie getting the classic outlook back on. How can I…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,329 questions
asked
2026-11-11T14:57:06.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 42%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Patricia Felix
0
Reputation points
commented
2026-11-12T13:39:24.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 90%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Ana Le
2,970
Reputation points
Independent Advisor
3 answers
EPSON L3210
Could you help me with my printer? It’s blinking, but there’s nothing inside—there’s no paper jam. I can’t print anything, and the print queue is empty.
Windows for home | Other | Devices and drivers
6,956 questions
asked
2026-11-10T13:10:16.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 35%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
M Jay Dizon
0
Reputation points
answered
2026-11-12T13:37:09.8666667+00:00
Horace Wiggins
625
Reputation points
2 answers
Elvesztett xbox fiók helyreállítàsa!
Nem tudok elèrni egy règi xbox profilom. Sok tartalom van amihez nem tudok hozzá fèrni
Windows for home | Other | Email and communications
3,876 questions
asked
2026-11-07T00:54:15.17+00:00
Johnn Stewe
0
Reputation points
edited an answer
2026-11-12T13:36:51.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,990
Reputation points Microsoft External Staff
Moderator
1 answer
No puedo abrir excel, aparece una leyenda donde hay opciones: una dice reparar y no funciona
No puedo abrir excel, aparece una leyenda donde hay opciones: una dice reparar y no funciona
Microsoft 365 and Office | Excel | Other | Windows
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,846 questions
asked
2026-11-12T13:01:58.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 84%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESY%3C/text%3E%3C/svg%3E)
Susana Yedid
0
Reputation points
answered
2026-11-12T13:35:31.13+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
3 answers
Account recovery
How to recover my Xbox account after around 3 years of inactivity, I lost the password and email, but I have locations, card information, and the account on my Xbox I just not signed into it. I can give all information just not the email and pin…
Windows for home | Other | Gaming
4,544 questions
asked
2026-11-08T01:33:07.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
rickford hicks
0
Reputation points
answered
2026-11-12T13:35:12.2366667+00:00
Carl-L
24,990
Reputation points Microsoft External Staff
Moderator
1 answer
Sole Global Administrator locked out – AADSTS50079
I'm the only Global Administrator of my corporate Microsoft 365 tenant and I lost access to my account due to not having access to Microsoft Authenticator on my previous phone. The password for the administrator account has already been successfully…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,362 questions
asked
2026-11-12T12:24:58.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 12%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Pendelton Arthur
0
Reputation points
answered
2026-11-12T13:34:33.68+00:00
Ana Le
2,970
Reputation points
Independent Advisor
2 answers
Session expired after successfully verification
I have been trying to recover one of my old email address and I have now done it twice and both times after I click on the link to reset the password. It first asked we need to know the email address you are trying to recover for security purposes. Both…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,735 questions
asked
2026-11-10T11:16:23.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 28.000000000000004%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Brandon Gemmell
0
Reputation points
commented
2026-11-12T13:32:56.5566667+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator