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Microsoft Office 365 Subscription - Change Payment Method

I am experiencing difficulties changing the payment method for my Microsoft 365 Personal subscription. I previously paid for my subscription through my O2 mobile account. However, I now wish to stop using O2 as my payment provider and pay directly using…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T08:13:14.5066667+00:00
Marion Sherriffs 0 Reputation points
answered 2026-11-05T13:55:35.3+00:00
Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
0 answers

Artifact Signing — réinitialisation d’un lien de validation d’identité déjà utilisé

Bonjour, Une validation d’identité d’organisation pour Azure Artifact Signing est bloquée dans l’état « Action Required ». Le lien à usage unique a été consommé avant que la vérification AU10TIX puisse être terminée. Aucune identité vérifiée AU10TIX n’a…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,655 questions
asked 2026-11-05T13:54:26.6033333+00:00
Amine 0 Reputation points
2 answers

Lost my MFA to my business account

I am locked out of my Microsoft 365 Business Basic tenant. The account [Moderator note: Personally Identifiable Information removed]@recording770.onmicrosoft.com requires MFA. I no longer have the Authenticator device. I cannot access the Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T13:20:26.28+00:00
Mo Khan 10 Reputation points
edited the question 2026-11-05T13:54:07.2033333+00:00
Daniel-Vo 7,900 Reputation points Microsoft External Staff Moderator
2 answers

Windows 11 activation error 0x803FA067 on Dell Inspiron 15R 5520

I have a second-hand Dell Inspiron 15R 5520 originally supplied with Windows 7 Home Basic OEM. A local computer shop installed Windows 11 Home Single Language, but activation fails with error 0x803FA067. I don't know whether the original Windows…

Windows for home | Windows 11 | Licensing and activation
asked 2026-11-05T03:29:35.49+00:00
Harapriya Behera 0 Reputation points
answered 2026-11-05T13:54:05.0766667+00:00
Neil D 34,660 Reputation points Volunteer Moderator
1 answer

Microsoft Authenticator: "Unable to recover - your backup is not stored with [account]" after factory reset

Hello, I'm trying to restore Microsoft Authenticator from cloud backup after a factory reset, and the restore fails. Setup Device: Huawei Mate 40 Pro, EMUI 13 Authenticator version: 6.2609.6214 Cloud backup was enabled for several years and linked to…

Microsoft Security | Microsoft Authenticator
asked 2026-11-05T13:13:47.5333333+00:00
Yauheni Patotski 0 Reputation points
commented 2026-11-05T13:53:43.95+00:00
Yauheni Patotski 0 Reputation points
1 answer

Unable to Update Windows 11 – TPM 2.0 Requirement Error

Hello Support Team, I am experiencing an issue while trying to update Windows 11 on my computer. During the update process, Windows displays a message stating that my PC does not currently meet the Windows 11 system requirements. The specific error…

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-11-05T13:52:23.1633333+00:00
Hieu Dinh 0 Reputation points
answered 2026-11-05T13:53:26.63+00:00

AI answer

1 answer

Is there a concession for senior citizens or students for Microsoft 360 annual subscription?

I am a 83 years Indian student of LL.B. IV semester of VI semester course of a Law university. Is there any concessional price for any of these categories and what will be the annual subscription price?

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-11-03T10:11:46.7033333+00:00
Gupta, Kailash 0 Reputation points
edited a comment 2026-11-05T13:52:47.5366667+00:00
Charles Kenyon 171.8K Reputation points Volunteer Moderator
2 answers

Remove tenant from a domain which you don't have admin rights to

I have purchased a domain name alongside Microsoft 365 to allow me to create a professional email address for the domain. When I went to create the address I got an error message saying there was already an email address assigned to that domain. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T12:47:41.4833333+00:00
Denise Russell 0 Reputation points
edited an answer 2026-11-05T13:52:46.07+00:00
Alina Le 5,805 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Problems with accessing the updated copilot

I have a number of email address for home and business. My original Copilot was set up using a home email address but when I have tried to install the new copilot it has used a business email I want my copilot on my home address how do I do it? I have…

Microsoft Copilot | Windows Copilot | Copilot+ PC
asked 2026-11-04T11:29:17.5266667+00:00
David Mills 20 Reputation points
accepted 2026-11-05T13:49:24.7766667+00:00
David Mills 20 Reputation points
0 answers

New Outlook IMAP Error: "Changing the ImapRemoteServerInfo is not allowed" After Email Hosting Migration

Problem Description I am experiencing a persistent account setup failure with New Outlook for Windows following my organization's migration from its previous email hosting provider to Cloudvantage. Our company email address remained unchanged; only the…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-05T13:46:31.9866667+00:00
Oreoluwa Ekeolere-Landar 0 Reputation points
1 answer

Windows AIK Certificate Enrollment Fails with HTTP 404 on ASUS ROG Strix G16 G614FR (Microsoft Pluton TPM)

Hello, I am experiencing an issue with Windows AIK certificate enrollment on my ASUS ROG Strix G16 G614FR laptop. The missing AIK certificate prevents Call of Duty from completing its hardware attestation checks, blocking access to online…

Windows for home | Windows 11 | Security and privacy
asked 2026-10-21T22:54:12.5533333+00:00
Matteo 5 Reputation points
commented 2026-11-05T13:46:59.85+00:00
Carl-L 24,580 Reputation points Microsoft External Staff Moderator
0 answers

Azure Virtual Desktop: RemoteApp Sessions Not Disconnecting

Problem description I am experiencing an issue with my Azure Virtual Desktop environment where RemoteApp sessions do not disconnect as expected. Specifically, when users close published applications like ArcGIS or FME Workbench, the application windows…

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

2,185 questions
asked 2026-11-05T13:46:41.69+00:00
Katie-0688 0 Reputation points
1 answer

Refund on double deductions

Subject: Final Demand for Refund Dear Microsoft Support, I am writing to formally demand a refund for two unauthorised charges of R839 each, totalling R1,678, which were deducted from my account during the past week. I have already made numerous attempts…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-05T13:45:27.8266667+00:00
answered 2026-11-05T13:46:23.7766667+00:00

AI answer

3 answers

Virus problem

how to uninstall "ACE.exe" virus from my Windows 11 system?

Windows for home | Windows 11 | Security and privacy
asked 2026-11-04T21:10:48.6066667+00:00
Stephen J Friedman 0 Reputation points
answered 2026-11-05T13:44:45.79+00:00
Dio Xavier 298.2K Reputation points Volunteer Moderator
2 answers

cannot access my account as my IT manager is ill. Need help

I have received emails that my storage capacity has been exceeded. I have a small business account servicing 3 users and we wish to ensure we have adequate storage. The IT Manager who administers the account is long-term ill and not available. He gave…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-05T13:07:14.0566667+00:00
Simon Buzza 0 Reputation points
answered 2026-11-05T13:44:34.6866667+00:00
Ana Le 2,960 Reputation points Independent Advisor
2 answers

Using Microsoft 365

I purchased Microsoft 365 several years ago, through Best Buy. I haven't used the laptop that it was installed on for over a year, using my company equipment. When I attempted to launch my word app I am being asked for a product key, that I don't have…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T21:30:01.9766667+00:00
Sherry Leach 0 Reputation points
edited the question 2026-11-05T13:44:19.61+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
3 answers

The OneDrive file picker in Copilot consistently displays "unauthenticated" and cannot access my files, even though OneDrive itself works normally across all platforms.

One-line summary: The OneDrive file picker in Copilot consistently displays "unauthenticated" and cannot access my files, even though OneDrive itself works normally across all platforms. Detailed explanation: I am experiencing an…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-20T10:16:19.2033333+00:00
Ahmed Al-Bahnassy 15 Reputation points
commented 2026-11-05T13:44:09.0833333+00:00
Carl-L 24,580 Reputation points Microsoft External Staff Moderator
1 answer

Window Device Recovery Tool esta funcionando?

Estimados Senores Microsoft Me podrian informar si esta funcionando Windows Device Recovery Tool, por que quisiera flashear mi celulari Nokia Lumia 630, gracias por atenciona mi carta , que Dios les bendiga. Atentamente,

Windows for home | Other | Apps
asked 2026-11-04T03:19:14.32+00:00
Miryam CR 0 Reputation points
commented 2026-11-05T13:43:45.4166667+00:00
Lychee-Ng 30,240 Reputation points Microsoft External Staff Moderator
2 answers

In a column, what would be the JSON code that allows to display the multiple options selected (from a predefined list) one per line instead of the default comma separation?

@Anonymous Please don't delete my question this is a completely different question from thus one :…

Microsoft 365 and Office | SharePoint | Development
asked 2026-11-05T12:58:42.5233333+00:00
Ghada Mehrez 0 Reputation points
answered 2026-11-05T13:41:22.7533333+00:00
BabybooHN 3,810 Reputation points Independent Advisor
4 answers

On Xbox (or PC) console: Detecting programmatically, in-title (title's client code) when your local user sent an invite, via the Xbox console shell?

Is there any system event callback for Detecting programmatically, in-title (title's client code) when your local user sent an invite, via the Xbox console shell? As well, who the user sent the invite to?

Windows for home | Windows 11 | Gaming
asked 2026-10-29T18:55:50.9366667+00:00
Sze, Ben 0 Reputation points
answered 2026-11-05T13:41:05.9+00:00
Carl-L 24,580 Reputation points Microsoft External Staff Moderator