5,246 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Managing a custom domain without a business account

I have family O365 membership and 5 email addresses working on @mydomain.com. I want to add another alias/shared mailbox, but can't get access to admin.microsoft.com as I don't have a business account. What are my options? DNS and hosting is with…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T15:44:38.3766667+00:00
RandomCamden 0 Reputation points
answered 2026-10-06T16:26:49.8966667+00:00
EmilyS726 271K Reputation points Independent Advisor
2 answers

Why am I being charged to my credit card? What is this charge for?????

Why am I being charged on my credit card from MICROSOFT*MICROSOFT 36 MICROSOFT.COMWA? What is this charge for? Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T15:22:19.7466667+00:00
Sherry Lutz 0 Reputation points
answered 2026-10-06T15:57:11.37+00:00
DaveM121 937.2K Reputation points Independent Advisor
3 answers

Why the sudden request for a 365subscription to useWord?

I have been using Microsoft Word for years. Recently out of the blue it says I cannot save or edit my word docs without a 365subscription. I was not aware of having the subscription prior. Please explain.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T14:41:20.2966667+00:00
Jessica Maffia 0 Reputation points
answered 2026-10-06T15:14:24.7866667+00:00
DaveM121 937.2K Reputation points Independent Advisor
0 answers

Cancelling an MS Office 365 account

So I have 1 active account with a Microsoft Word 365 (personal) subscription. I also have a legacy account with no subscription and would like to delete that account so I can transfer its email address login to the active account as it's now my main…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T14:24:59.5133333+00:00
Sarah McMann 0 Reputation points
2 answers

Need to cancel an old subscription associated with @optonline.net

Subscription is due to renew November 2, 2026. I no longer need this subscription. I do not have access to my account so I can't cancel that way. Please advise. April Vincent

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T12:56:41.37+00:00
April Vincent 0 Reputation points
edited an answer 2026-10-06T14:16:45.8466667+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
2 answers

what am I being billed for?

I am paying a monthly fee of 67.05 and I don't know what it is for?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T13:21:40.35+00:00
Family Resource Center 0 Reputation points
answered 2026-10-06T13:53:55.55+00:00
DaveM121 937.2K Reputation points Independent Advisor
1 answer

Product Key linked to old email address; trying to link to new email so I can have ad-free outlook and save files to One Drive

Good Morning, My product key was redeemed under an old email address and when I set up my outlook, I did not realize that my information was not syncing. I have ads in outlook and when I work in Microsoft 365, my files are not being automatically saved…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T11:36:01.0233333+00:00
LaShae Moore 0 Reputation points
answered 2026-10-06T12:10:53.4266667+00:00
DaveM121 937.2K Reputation points Independent Advisor
1 answer

Billing issue

I am receiving a yearly bill on my credit card for a subscription to my account. I don't believe I have a subscription on this or any account. How can I remove this payment.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T10:06:42.7+00:00
Dom Thornely 0 Reputation points
answered 2026-10-06T10:39:09.4866667+00:00
DaveM121 937.2K Reputation points Independent Advisor
3 answers

Why does Microsoft want me to activate my office programs 8-10 years later? this is crazy as they have been licensed and came with laptop

I have office 2016 on a computer that I had been purchased and used daily for the last 8 years... I am now being told I need to activate my account within 5 days or lose these programs / access. What gives? wanting $ when I have the same office programs…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-30T19:11:05.8066667+00:00
Zach H 5 Reputation points
edited an answer 2026-10-06T09:51:36.1266667+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

Request Refund

I would like to request for a refund for my Microsoft 365, though all the “contact support” of your team are not working, either service unavailable or my request blocked. Grateful if my request could be answered. My first request was made in June but no…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T07:41:36.69+00:00
Natalie Luk 0 Reputation points
answered 2026-10-06T08:15:14.87+00:00
DaveM121 937.2K Reputation points Independent Advisor
1 answer

Hỗ trợ tai khoản Microsoft 365

Tài khoản của tôi còn hạn đến tháng 2/2027. Tuy nhiên sáng nay hệ thống lại block tài khỏn của tôi

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T03:29:56.8266667+00:00
Dương Chí Dũng 0 Reputation points
commented 2026-10-06T08:01:35.3633333+00:00
Dương Chí Dũng 0 Reputation points
1 answer

I paid a subscription to microsoft 365 and now my AI has stopped helping me even after I paid for service

I paid $9.99 on 10/3 and it was posted to my CC on 10/4...I am an avid user of AI copilot and just rec'd the following message: Copilot said: You've reached your daily limit. Get more usage now or check back at 8:00 PM. this should not be…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T04:23:37.64+00:00
Laurel Kropski 0 Reputation points
answered 2026-10-06T06:03:42.9766667+00:00
SD - IA 180.4K Reputation points Independent Advisor
1 answer

My Microsoft Account was hacked. My account is my email address [Removed PII]@comcast.net .

My Microsoft Account was hacked. My account is my email address [Removed PII]@comcast.net] .   It was removed and replaced with a known hacker email [Removed PII] with an IP address from around the world. My email: [Removed PII]@comcast.net] Alternate…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-05T19:16:21.57+00:00
Mark Veneziale 0 Reputation points
edited an answer 2026-10-06T05:27:22.1133333+00:00
Ian-T 13,280 Reputation points Microsoft External Staff Moderator
1 answer

Copilot Tasks token limit issue

So, I got my M365 Personal subscription mainly for the usage of Copilot Tasks, which up till now has worked fairly well. But last month (and this month) I tried using Copilot Tasks, and it didn't follow my instructions at all. Instead, it said it did and…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-02T19:06:41.99+00:00
Abdullah Ali 5 Reputation points
commented 2026-10-06T04:28:03.6533333+00:00
Emma1-N 13,430 Reputation points Microsoft External Staff Moderator
2 answers

My personal account is showing under my former employer

My personal account is showing as an account under my former employer

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T02:44:46.0833333+00:00
BD SOMI 0 Reputation points
answered 2026-10-06T03:37:21.9533333+00:00
SD - IA 180.4K Reputation points Independent Advisor
1 answer

i was to be billed every 30 days not for a year

i was to be billed every 30 days and you billed me for a year

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T01:34:34.1166667+00:00
William Parkinson 0 Reputation points
answered 2026-10-06T02:09:07.9066667+00:00
EmilyS726 271K Reputation points Independent Advisor
2 answers

Receipt of payment.

I just paid for my Microsoft subscription. I got an email saying my account was renewed but there was not confirmation number, no account number no information on how much was paid, or listing of the time it is active. Just a generic email that can be…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T01:09:52.1266667+00:00
Rhonda Marrone 0 Reputation points
answered 2026-10-06T01:50:37.3166667+00:00
Manoel Barros 22,055 Reputation points Independent Advisor
1 answer

I need to speak to someone regarding my billing

I have been trying to reach someone to dicuss my bill, i am being charged twice a month [Moderator Note: Personal Info Removed] @sbcglobal.net [Moderator Note: Personal Info Removed]  Marianne Halliday

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-05T20:53:07.4866667+00:00
Marianne Halliday 0 Reputation points
edited the question 2026-10-06T01:14:29.1233333+00:00
Xavier-D 13,745 Reputation points Microsoft External Staff Moderator
1 answer

charged for 2 different plansI oredered

I ordered the 9.99 personal plan and cancelled the 12.99 plan. I ordered both plans today and cancelled the 12.99 plan today. I am being charged on my credit card for both plans..I only want the 9.99 personal plan..

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-05T23:40:04.12+00:00
Norman Wakeen Jr 0 Reputation points
answered 2026-10-06T00:14:12.5666667+00:00
EmilyS726 271K Reputation points Independent Advisor
1 answer

My account was deactivated

Hello, I am a paid subscriber to MS 365 and cannot use my word app. It has a dialog box that states that it was deactivated. Please ceck into tis as I am paid up to date. Tank you. Brinda Cobb

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-05T22:53:30.4433333+00:00
Brinda Cobb 0 Reputation points
answered 2026-10-05T23:26:22.0766667+00:00
EmilyS726 271K Reputation points Independent Advisor