Request Refund

Natalie Luk 0 Reputation points
2026-10-06T07:41:36.69+00:00

I would like to request for a refund for my Microsoft 365, though all the “contact support” of your team are not working, either service unavailable or my request blocked. Grateful if my request could be answered. My first request was made in June but no response from the team.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 937.2K Reputation points Independent Advisor
    2026-10-06T08:15:14.87+00:00

    1

    If you cancelled your Microsoft 365 subscription, usually you may be entitled to a pro-rata refund within 5 business days, check your eligibility to a refund using the steps on this link.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

    2

    If it is indicated you would be entitled to a refund and you have not received the refund, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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