I need to speak to someone regarding my billing

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Hello Marianne Halliday

I’m sorry you’re dealing with two charges each month.

You can refer to this site for what to do in this situation: I've been charged twice

Since Microsoft Q&A is a public community forum, we cannot access your account or billing records here.

Please contact Microsoft Support for further assistance about this issue, here is how to do it:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need,

have a nice day.