19,452 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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Trying veryu hard to get to someone to get a refund

I purchased MIcrosoft Personal 3months ago, Microsoft has since being taking monthly payments for both PC Gams and 365 Business. nither of which I need use or at this tme in my life will never need. therefore I am requesting a refund for those items and…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T08:11:18.7833333+00:00
Christine COOPER 0 Reputation points
commented 2026-10-08T08:36:15.06+00:00
Demi Nguyen 2,495 Reputation points Independent Advisor
2 answers

PROBLEM WITH AUTHENTICATOR APP - CANNOT LOGIN INTO MY MICROSOFT BUSINESS ACCOUNT

Dear Microsoft Team, I need assistance recovering my company's Microsoft 365 Business account. I purchased the license key from CellphoneS in Vietnam and have been using it for nearly three months. I am designated as the account administrator, and the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-25T09:33:08.2366667+00:00
Phương Hoàng 0 Reputation points
commented 2026-10-08T08:32:59.48+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator
1 answer

Request for COR

Hi Microsoft Team, We are a Malaysian company subscribing to Microsoft services and are billed by Microsoft Regional Sales Pte. Ltd. For Malaysia withholding tax compliance and submission to the Inland Revenue Board of Malaysia (LHDN), we would like to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T13:38:57.0566667+00:00
Tang Siew Wai 0 Reputation points
commented 2026-10-08T08:32:52.0733333+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
1 answer

Forgot my 365 Business trial subscrition access email and tenant name

I created a trial to use 365 business but can remember the email I used and the tenant name. I need an email or phone number to help find them, because the trial will expire an dI will be charged.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T14:37:02.87+00:00
Adriao F Ramos 6 Reputation points
commented 2026-10-08T08:27:28.03+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
2 answers

AADSTS5000225 - Need to reactivate tenant - incorrectly blocked - active tenant - parallel corporate tenant

Our tenant was incorrectly blocked for inactivity and we get AADSTS5000225: "The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in again. Error message: interaction_required: AADSTS5000225: This…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T06:27:23.3233333+00:00
Eduard Barsan 0 Reputation points
edited a comment 2026-10-08T07:45:30.32+00:00
Eduard Barsan 0 Reputation points
2 answers One of the answers was accepted by the question author.

Authenticator - cannot delete a specific account. Please help

Got MS Authenticator on a Samsung phone with Android OS and I have several accounts. for a specific account, after I tap "Settings" I cannot see that "Remove account" button. For other accounts, which I do not wish to remove I do see…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T04:37:11.82+00:00
Bogdan Dincescu 20 Reputation points
commented 2026-10-08T06:07:03.2466667+00:00
Hin Vo 1,440 Reputation points Independent Advisor
1 answer

Request invoices/receipts of Ah Ket Chambers Microsoft Office subscription

I would like a copy of our invoice/receipt for the subscription that is paid monthly. There are two payments made monthly. One for the amount of $41.58 and the other is $553.96. please email the invoice or receipt for the subscription dated 12 July…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T05:15:06.2333333+00:00
Mathilda Martin 0 Reputation points
answered 2026-10-08T05:50:50.8266667+00:00
Doris V 1,785 Reputation points Microsoft External Staff Moderator
1 answer

There is no other Global Administrator in our tenant who can reset the MFA method.

global admin: [Moderator note: Personally Identifiable Information removed]@longfavn.onmicrosoft.com Tenant: longfavn.onmicrosoft.com We cannot log in to the admin page because we lost the device used for the authenticator app to receive codes, and there…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T01:25:44.78+00:00
FVLF IT KHANH 0 Reputation points
edited an answer 2026-10-08T04:12:48.99+00:00
Dora-T 1,295 Reputation points Independent Advisor
1 answer

Microsoft 365 business / Entra tenant Global Administrator lockout

This is a Microsoft 365 business tenant lockout. We no longer have access to the registered recovery email and landline. I need a Data Protection / Tenant Recovery case opened so ownership can be verified and the Global Administrator authentication…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T23:45:46.09+00:00
Larnie Baldock 0 Reputation points
edited an answer 2026-10-08T04:12:02.76+00:00
Teddie Dang 1,460 Reputation points Independent Advisor
1 answer

subscription

Dear Microsoft Billing Support, I am writing to formally dispute the subscription renewal request currently appearing on my Outlook/Hotmail account, ******@live.com.au. I have already paid for a Microsoft 365 subscription, and I do not understand why…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T01:45:10.2666667+00:00
LION Western Australia 0 Reputation points
answered 2026-10-08T03:03:03.1666667+00:00
Rukshan edirisinghe 1,235 Reputation points
2 answers

Điện thoại của tôi không nhận được mã bảo mật Authenticator của Microsoft.

Tôi bị mất điện thoại, hiện tại tôi có Điện thoại mới, nhưng điện thoại mới của tôi không nhận được mã bảo mật Authenticator của Microsoft. Tôi muốn nhận được mã bảo mật từ tài khoản: [Ghi chú của người điều hành: Đã loại bỏ thông tin định danh cá…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-03T07:47:39.28+00:00
VÕ HOÀNG CHƯƠNG 20 Reputation points
answered 2026-10-08T01:58:26.67+00:00
FVLF IT KHANH 0 Reputation points
1 answer

Sole Global Administrator locked out – need Microsoft 365 Tenant Recovery support

I am the authorised owner of a Microsoft 365 business tenant and we are locked out of our sole Global Administrator account. The MFA/security verification methods on the administrator account are no longer accessible, and there is no other Global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T00:05:06.9833333+00:00
Larnie Baldock 0 Reputation points
edited an answer 2026-10-08T00:33:30.95+00:00
Teddie Dang 1,460 Reputation points Independent Advisor
1 answer

URGENT: Sole business owner locked out of original Microsoft 365 tenant – request Data Protection / Tenant Recovery

I am the sole owner and administrator of an existing Microsoft 365 business subscription in Norway. I have lost access to the original business administrator account and cannot remember the username or password. I have an active, paid business…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-28T10:18:23.24+00:00
Bianca Gruia 0 Reputation points
commented 2026-10-07T23:19:32.38+00:00
Roee Ninyo 30 Reputation points
1 answer

Cannot sign in to Microsoft 365 work account — SMS verification error 399287

I cannot sign in to my Microsoft 365 work account. My password is accepted, but SMS verification fails with error code 399287. I cannot find this work account in my authenticator apps, so I cannot get its verification code. The Business Support page…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T09:38:42.9833333+00:00
Zaw Khin Htut 0 Reputation points
commented 2026-10-07T23:00:40.6866667+00:00
Ruby Nguyen 3,045 Reputation points Independent Advisor
1 answer

unknown charge on my credit card

total 2 charges in my credit card, please tell me what domain for these charges American Express Card Sep 25th $313.56 Transaction Reference Number [Moderator note: Personally Identifiable Information removed] Sep 17th $16.34 Transaction Reference…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T18:21:10.6033333+00:00
Eric Loh 0 Reputation points
edited an answer 2026-10-07T22:59:39.9333333+00:00
Kai-L 20,010 Reputation points Microsoft External Staff Moderator
2 answers

Change payment method

I need change the payment method on my Microsoft 365 Business. How do I do that?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T16:21:51.78+00:00
Vicki Reynolds 0 Reputation points
commented 2026-10-07T22:55:16.6866667+00:00
Ivory 1,985 Reputation points Independent Advisor
1 answer

MFA issue with my business account. I'm in a loop and need assistance from the Tenant Recovery Team.

I am the sole Global Administrator of a Microsoft 365 business tenant. I know my username and password, but I cannot complete MFA because of a Microsoft Authenticator problem. There is no other Global Administrator who can reset my authentication…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T07:28:07.94+00:00
Michael Burke 0 Reputation points
commented 2026-10-07T22:15:21.5033333+00:00
Michael Burke 0 Reputation points
1 answer

Need help recovering admin access and resetting MFA - Accountnumber: TrackingID#[Moderator note: Personally Identifiable Information removed]

Dear Team, we need help that our admin: [Moderator note: Personally Identifiable Information removed]@bmhmusicforthefuture.onmicrosoft.com get once again admin access. Due to a mistake he was only admin and currently we are not able to add new…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T17:20:43.3066667+00:00
Johannes Humpeler 0 Reputation points
edited the question 2026-10-07T22:08:33.75+00:00
Gérard Oomens 132.8K Reputation points Volunteer Moderator
1 answer

Microsoft Outlook issues, i can log into new company account.

Started with a new company and they set up a new outlook business account. I cant log into this account? Can anyone help!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T16:15:52.7333333+00:00
gilbert rodriguez 0 Reputation points
commented 2026-10-07T21:52:03.3066667+00:00
Hani-Ng 2,230 Reputation points Independent Advisor
1 answer

Can't access my account

Hello, I am the only Global Administrator of my Microsoft 365 tenant. My subscription was reactivated after a payment issue, but I am now locked out due to an MFA loop. Microsoft Authenticator requires authentication through the same Authenticator app,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T16:17:23.69+00:00
lucia bailetti 0 Reputation points
commented 2026-10-07T21:38:56.3933333+00:00
Hendrix 1,990 Reputation points Independent Advisor