AADSTS5000225 - Need to reactivate tenant - incorrectly blocked - active tenant - parallel corporate tenant

Question

AADSTS5000225 - Need to reactivate tenant - incorrectly blocked - active tenant - parallel corporate tenant

Eduard Barsan 0

Our tenant was incorrectly blocked for inactivity and we get AADSTS5000225:
"The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in again. Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity."

The tenant is within the reactivation period or 20 days, but need fast action to reactivate it.

The tenant is used in a corporate environment for a parallel project.
Please reach out to me to provide tenant information to get it reactivated, as the tenant has daily activity, but is in a free tier.

Vincent Choy 11,265 Reputation points Volunteer Moderator

2026-10-08T07:34:13.23+00:00

The tenant was not active for 200 days. Are you concerned over the correct tenant? If its a parallel project, there has been no activity on the project for 200 days.

The reason I say this was I got freaked out over something like this also, thinking my personal tenant has be De authenticated. Turns out I just woke up badly that morning and was logging in with the wrong account, into a tenant that I really did not use for years.
Eduard Barsan 0 Reputation points

2026-10-08T07:44:40.6866667+00:00

Hi Vincent,
I am positively sure this is the correct tenant. This inactive tenancy situation is strange, because it depends on what Microsoft thinks active means. The tenant uses EntraID as the login mechanism and an app registration that further redirects and has daily sign-in logs. I see this as activity, but again, I don't know what MS considers active these days via internal MS system automations, but the tenant does have activity, as i consider sign-ins as activity. It looks like a personal tenant but it actually isn't. After reactivation, we'll take the needed steps to change some settings on the tenant so it's clear it belongs to something else. I cannot share more details on how we use this tenant, as the purpose is company proprietary - but again we have many tenants, subs and services with MS.
Please share your thoughts on this.
Vincent Choy 11,265 Reputation points Volunteer Moderator

2026-10-08T09:03:39.67+00:00

It was just my experience. Like you I have more than one tenant and login credential. I swore I remembered correct the one that I use personally (it was accessed using Outlook for personal email so never had a need to login, Outlook does it for me). It "was deauthenticated". Turns out I was logging in to the wrong account with the wrong credentials. The genuine one was active and had no problems. A support ticket helped me sort it out. I raised it using my other tenants.

2 answers

Your answer

Vincent Choy 11,265 Reputation points Volunteer Moderator

2026-10-08T07:34:13.23+00:00

The tenant was not active for 200 days. Are you concerned over the correct tenant? If its a parallel project, there has been no activity on the project for 200 days.

The reason I say this was I got freaked out over something like this also, thinking my personal tenant has be De authenticated. Turns out I just woke up badly that morning and was logging in with the wrong account, into a tenant that I really did not use for years.
Eduard Barsan 0 Reputation points

2026-10-08T07:44:40.6866667+00:00

Hi Vincent,
I am positively sure this is the correct tenant. This inactive tenancy situation is strange, because it depends on what Microsoft thinks active means. The tenant uses EntraID as the login mechanism and an app registration that further redirects and has daily sign-in logs. I see this as activity, but again, I don't know what MS considers active these days via internal MS system automations, but the tenant does have activity, as i consider sign-ins as activity. It looks like a personal tenant but it actually isn't. After reactivation, we'll take the needed steps to change some settings on the tenant so it's clear it belongs to something else. I cannot share more details on how we use this tenant, as the purpose is company proprietary - but again we have many tenants, subs and services with MS.
Please share your thoughts on this.
Vincent Choy 11,265 Reputation points Volunteer Moderator

2026-10-08T09:03:39.67+00:00

It was just my experience. Like you I have more than one tenant and login credential. I swore I remembered correct the one that I use personally (it was accessed using Outlook for personal email so never had a need to login, Outlook does it for me). It "was deauthenticated". Turns out I was logging in to the wrong account with the wrong credentials. The genuine one was active and had no problems. A support ticket helped me sort it out. I raised it using my other tenants.

Answer 1

Eduard Barsan 0

Hi Jade.
Replied via private message, as per your instructions.
Thank you!

0 comments

Answer 2

Dear Eduard Barsan,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted. Tenant inaccessible due to inactivity.

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance. Kindly provide the:

Tenant ID:
Error Code:
Correlation ID from the recent failure:
Timestamp from the recent failure:

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

For reference: Quickstart: Create a new tenant in Microsoft Entra ID

I will send you a private message shortly. If you have above details, please provide in Private message.

Untitled

I hope this helps. Thank you for your patience and your understanding. I'm looking forward for your reply.

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