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Request to Retrieve My MCITP Certification from 2012

Dear Microsoft Certification Support Team, My name is Konstantin Gershik, and I am writing to request your assistance in locating and obtaining my Microsoft Certified IT Professional (MCITP) certification from 2012. In 2012, I attended an MCITP…

Community Center | Not monitored
asked 2026-11-10T20:36:16.1166667+00:00
Konstantin gershik 0 Reputation points
answered 2026-11-10T22:18:19.8866667+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Received phone calls claiming to be from MS about a security breach on my account

I'm guessing this is a phishing/fraudulent incident, but someone called me from 415-891-7003 and then from 800-642-7676 concerning my hotmail account. According to this individual, someone initiated a live chat to add an additional backup e-mail to the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-10T20:36:00.86+00:00
Rob Kirby 0 Reputation points
accepted 2026-11-10T20:37:21.9666667+00:00
Rob Kirby 0 Reputation points
0 answers

Stuck in MFA Loop

when signing-in, I will be asked to provide a code that is supposed to be sent to my Microsoft Authentication App. But nothing is showing there There is no sign-n options , that is the only way to pass MFA and I am totally stuck

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,776 questions
asked 2026-11-10T20:34:13.7266667+00:00
Sohad Sattouf 0 Reputation points
3 answers

Windows 11 update & storage issue

I am trying to update my ASUS laptop to windows 11. It just keeps saying it doesn't have enough storage space to complete it. I have done the clean ups with everything but still says it doesn't have enough space. I then bought a 60GB USB A memory…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-11-10T20:32:55.4+00:00
Jo 0 Reputation points
answered 2026-11-11T00:16:08.91+00:00
Manoel Barros 23,460 Reputation points Independent Advisor
1 answer

Why cant a billionaire make their products affordable? Why cant people afford this?

Becoming a Billionaire is a magnificent achievement. However, my keyboard to my tablet (that i rely on for online schooling) stopped working. Best Buy said they cant fix it and i need to buy a new one. I can not afford a keyboard that is $215+ CAD. I…

Microsoft 365 and Office | Access | For education | Other
asked 2026-11-10T20:32:04.5433333+00:00
Penny Wilson 0 Reputation points
answered 2026-11-10T22:09:04.68+00:00
Bob Jones AKA CyberTaz MVP 438.6K Reputation points
6 answers

Latest update won't install

2026-11 Security Update (KB5132061) (26300.9974) This update downloaded but for over an hour it just keeps on saying that it's installing without doing so.

Windows for home | Windows 11 | Windows update
asked 2026-11-10T20:32:00.7533333+00:00
Veryold Saint 0 Reputation points
commented 2026-11-11T11:05:05.5433333+00:00
Tudor 0 Reputation points
1 answer

Jobbkonto på mail

Hei Jeg får ikke logget inn med jobbkonto, dette har virket fint før men nå virker det ikke, kan dere hjelpe meg slik at jeg kan logge inn med min jobb konto? Får ikke til auteniticator

Outlook | Web | Outlook on the web for business | Sign in
asked 2026-11-10T20:21:53.8766667+00:00
Anette Steffensen 0 Reputation points
answered 2026-11-10T20:56:12.9533333+00:00
Didier 5 Reputation points Independent Advisor
1 answer

Locked out of Microsoft 365 admin account – can’t get through to support

I’m locked out of my Microsoft 365 admin account because MFA isn’t working. I already have a case open with Data Protection. I sent my number and availability on 6 November, then received the same email on 9 November asking for those details again. I’m…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-10T20:17:49.8233333+00:00
Support 0 Reputation points
answered 2026-11-10T21:07:59.4733333+00:00
Ryan-N 16,945 Reputation points Microsoft External Staff Moderator
2 answers

want to chat about upgrade

Would like to upgrade my Microsoft 365 to include Copilot; however, the options are not being presented to me. I'm also having problems updating applications.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-10T20:17:37.18+00:00
Jeremy Daniels 0 Reputation points
answered 2026-11-10T20:58:37.9633333+00:00
EmilyS726 279.6K Reputation points Independent Advisor
1 answer

Please, unlink my Windows OneDrive from ICloud storage files

I hate iCloud. When I was using It, it destroyed all my files. I no longer trust Apple iClouds. Because of what happened to my files on iCloud, I will never store files there again. I had none of my ONEDRIVE files on Apple iCloud. But this past…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-10T20:17:36.0633333+00:00
DEBRA MAXWELL 0 Reputation points
commented 2026-11-10T20:53:32.3033333+00:00
EmilyS726 279.6K Reputation points Independent Advisor
2 answers

Vulnerability libcurl - best way to patch or upgrade?

I see the current libcurl patch version is 8.32. Is there any step-by-step procedure on how to patch for these? Would patching/updating to the latest version cause compatibility issues for our Windows servers? Path : C:\Program…

Windows for business | Windows Server | Devices and deployment | Set up, install, or upgrade
asked 2026-11-10T20:17:10.8133333+00:00
Xiong, Kevin (MNIT) 0 Reputation points
answered 2026-11-11T00:02:07.6066667+00:00
David 80 Reputation points Independent Advisor
2 answers

I paid my annual Microsoft 360, but it won't let me access my files, it says I have to pay????

I paid my annual Microsoft 360 fee for my personal account. I just tried to open my spreadsheets, and it has an "error" message, stating that I need to pay Microsoft 360. The error reads "please update your payment method to keep your…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-10T20:16:42.37+00:00
Karen Rossi 0 Reputation points
answered 2026-11-11T03:40:35.0233333+00:00
Ian-T 16,365 Reputation points Microsoft External Staff Moderator
3 answers

How do I move a field to the left or right

I want a field to be in a different place from left to right. How do I move it.

Microsoft 365 and Office | Access | For home | Windows
asked 2026-11-10T20:15:12.2666667+00:00
Dan Roach 0 Reputation points
edited an answer 2026-11-10T23:18:33.9433333+00:00
Duane Hookom 27,030 Reputation points Volunteer Moderator
1 answer

Sole admin locked out of Azure tenant by MFA, still being billed, need cancellation or MFA reset

I'm the only administrator of a personal Azure pay-as-you-go tenant. Mandatory MFA prompts my Microsoft Authenticator, but the app never receives the requests. I've also been getting sign-in prompts from outside the US that I didn't start, so I believe…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-10T20:14:50.86+00:00
Troy Bell 0 Reputation points
answered 2026-11-10T20:16:00.53+00:00

AI answer

2 answers

how to get a live agent for hacked account

I have a personal Microsoft account that has been hacked i have tried to correct it but to no success. i have received emails to a new email account that says it will take up to 5 days to verify that it is my account. now i have a new email that says…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-10T20:13:48.8633333+00:00
doug barger 0 Reputation points
answered 2026-11-11T06:37:31.79+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
2 answers

MicroSoft billing entry on my VISA statement

Per my VISA bill I got charged $137.25 by Microsoft and I just want to know what it was for.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T20:09:45.0966667+00:00
Richard Brudzynski 0 Reputation points
answered 2026-11-10T20:42:44.58+00:00
EmilyS726 279.6K Reputation points Independent Advisor
2 answers

How do I freeze columns in Access

I want to freeze columns in Access to ID the rows as I move to the right. I cannot find an icon as with other Microsoft applications.

Microsoft 365 and Office | Access | For home | Windows
asked 2026-11-10T20:08:18.96+00:00
Dan Roach 0 Reputation points
recommended 2026-11-10T23:56:19.07+00:00
George Hepworth 23,135 Reputation points Volunteer Moderator
2 answers

Purchase issue.

I purchased a video game back in July and I have a confirmation number and email that it was purchased. i've been getting emails and notifications from my bank, today, that microsoft has been trying to charge my account 108.24. When I went to my order…

Windows for home | Windows 11 | Microsoft Store
asked 2026-11-10T20:02:09.08+00:00
Morgan Lee 0 Reputation points
answered 2026-11-11T06:33:23.1366667+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
1 answer

Shared plan family can't activate

Family member keeps getting error code when trying to activate plan

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-11-10T20:00:38.9533333+00:00
Carlee O'Connor 0 Reputation points
answered 2026-11-10T21:23:44.3566667+00:00
Estrella721 47,785 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Legal Size paper option is missing from dropdown

Hello. I have always had the option to change my paper size to "legal" from the Layout>Size drop down box. Legal size has gone missing and I don't know how to get it back. Letter and Legal have always been my top two choices, and now it…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-10T19:58:22.4433333+00:00
Diane Bruno 0 Reputation points
accepted 2026-11-10T20:51:51.1266667+00:00
Diane Bruno 0 Reputation points