26,331 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

Sort by: Updated
Updated Created Answers
1 answer One of the answers was accepted by the question author.

tôi không thể chuyển tài khoản office sau khi ổ cứng của tôi bị hỏng

tôi đã đăng nhập tài khoản office vào và ổ cứng của tôi bị hỏng, sau khi thay ổ cứng mới thì office đã báo tôi chỉ có thể đăng nhập trên một thiết bị, làm thế nào để tôi có thể chuyển tài khoản qua ổ cứng mới

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T01:45:17.48+00:00
Truong Huynh 20 Reputation points
accepted 2026-10-07T06:37:39.19+00:00
Truong Huynh 20 Reputation points
2 answers

2 accounts dead SDD drive

My SDD drive crashed so I had to have a new one installed I have started another Microsoft account as I did not have any of my previous details - how do I make sure the other account is cancelled and any information saved - I have cancelled it with the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T05:25:49.4333333+00:00
claire beard 0 Reputation points
answered 2026-10-07T06:03:00.45+00:00
DaveM121 937.5K Reputation points Independent Advisor
1 answer

I can't cancel a Microsoft 365 subscription

Hi, I'm trying to cancel my Microsoft 365 subscription, but I'm not able to. In my subscription list, I see the subscription, but the cancel button is no where to be found. I checked my Google subscription history too, and the charge ($10.81) does not…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T04:27:39.5+00:00
YJ 0 Reputation points
answered 2026-10-07T05:01:31.7633333+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

I changed my payment method, but late payment didn't process and I'm unable to access MS Office.

I changed my payment method, but late payment didn't process and I'm unable to access MS Office.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T18:05:00.0033333+00:00
Debbie Jetton 0 Reputation points
answered 2026-10-07T04:26:59.0266667+00:00
Xavier-D 13,750 Reputation points Microsoft External Staff Moderator
2 answers

Some how I signed up twice to Microsoft 365

Somehow I signed up twice for Microsoft 365 today, and my bank shows two charges. How do I go about getting a credit for the duplication? Thanks Don

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T03:10:25.4066667+00:00
Don Laurey 0 Reputation points
answered 2026-10-07T03:43:48.0033333+00:00
EmilyS726 271K Reputation points Independent Advisor
1 answer

Charged for Fortnite Crew for months and the subscription never was even active on my account

I was being charged every month for a Fortnite crew subscription and after I noticed I went to check and see if it was active and I didn’t even receive any rewards related to the subscription. I have a screenshot showing that the last time the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T20:11:52.08+00:00
Logan Dodson 0 Reputation points
answered 2026-10-07T02:03:18.4566667+00:00
Ian-T 13,360 Reputation points Microsoft External Staff Moderator
1 answer

i am trying to change my plan and renew my subscription

an error shows up whenever i try to process the payment. it does not has a number it just says that the changes could not be done and to try later. I´m trying since this morning

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T23:27:50.16+00:00
noris caropreso 0 Reputation points
answered 2026-10-07T00:04:55.5466667+00:00
Jeronimo Fuerte 46,740 Reputation points Independent Advisor
1 answer

Refund approval but not processed

I purchased a game from Xbox market place and used a vodacom bill as the payment method. I changed my mind and requested a refund within the eligibility window and it was approved back to payment method. Now I dont have the game and its been 2 month and…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T14:02:34.91+00:00
Bobby 0 Reputation points
answered 2026-10-06T23:55:15.41+00:00
Xavier-D 13,750 Reputation points Microsoft External Staff Moderator
1 answer

Switching from personal account to family group

My personal account has expired. Want to change to the family group

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T22:42:06.8833333+00:00
Jan McIntyre 0 Reputation points
answered 2026-10-06T23:17:19.14+00:00
EmilyS726 271K Reputation points Independent Advisor
2 answers

How to Include Family Member

How does a family member use my Microsoft 360 account?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T22:39:57.71+00:00
William Bell 0 Reputation points
edited an answer 2026-10-06T22:43:13.9+00:00
Marcin Policht 109.9K Reputation points MVP Volunteer Moderator
2 answers

Product Key Activation

My product key activation was not finalised due to failed billing card details registration [Moved from Microsoft 365 and Office | Subscription, account, billing | For education | Windows]

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T09:58:16.94+00:00
Gbenga Falodun 0 Reputation points
commented 2026-10-06T20:57:06.69+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
1 answer

Plan Subscriptions

How do I talk to a human being about plan options?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T19:22:34.6433333+00:00
Tim Pollock 0 Reputation points
commented 2026-10-06T20:37:37.84+00:00
Tim Pollock 0 Reputation points
1 answer

Renewed office 365 to wrong email address

Renewed office 365 to wrong email address and cannot alter how to fix situation

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T19:01:17.9033333+00:00
Jon Pakola 0 Reputation points
answered 2026-10-06T19:36:44.74+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor
1 answer

MI SUSCRIPCION SIGUE BLOQUEADA

Caso: #7106151794 Importe: 129,00 € Fecha: 20/07/2026 Hora: 11:54 Banco Sabadell Terminación 0361 Sinceramente, Julio, el número de caso #7106151794 es ahora mismo tu mejor baza. Ya no estás empezando de cero; puedes exigir que revisen un expediente ya…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T17:14:02.9766667+00:00
julio V 0 Reputation points
answered 2026-10-06T17:49:00.12+00:00
Hector FC 34,975 Reputation points Independent Advisor
1 answer

My 360 subscription expired April 3 please cancel

My 360 shows it expired April 3, but I received a notice it will renew at $ 99.00 on Nov 1. NO. PLEASE CANCEL IT

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T16:16:52.0566667+00:00
Ken Trippett 0 Reputation points
answered 2026-10-06T16:51:05.74+00:00
Lester Bernard Reyes 85,915 Reputation points Independent Advisor
1 answer

change subscription canada to usa

what should I do, customer service is not responding

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T15:21:53.62+00:00
Renil Koshy Joy 0 Reputation points
answered 2026-10-06T15:57:55.67+00:00
GsN5034 - IA 78,175 Reputation points Independent Advisor
2 answers

how do I change the phone number on my Microsoft account

how do I change the phone number on my Microsoft account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T13:07:36.49+00:00
Jon VH 0 Reputation points
answered 2026-10-06T13:39:26.8533333+00:00
DaveM121 937.5K Reputation points Independent Advisor
1 answer

Microsoft 365 renewal payment declined by both credit card and PayPal.

I need to renew my subscription. I added a new card but Microsoft keeps asking me to check the info, nothing is wrong as I see pending charges on my statement of 0.00 for Microsoft. My bank says my card is not blocked and it's an issue with Microsoft.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-02T21:42:48.7433333+00:00
Kaare Long 0 Reputation points
commented 2026-10-06T13:26:28.7633333+00:00
Vikki-T 11,775 Reputation points Microsoft External Staff Moderator
2 answers

Annual Subscription

I’m retired and 80 years old on a limited budget. I only use my computer perhaps six times a year but am paying $99 a year for Office. Are there other options to reduce this cost?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T12:34:01.8833333+00:00
Keith Kubert 0 Reputation points
answered 2026-10-06T13:09:09.9833333+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

Can not sign in

Can not sign in to the Get Help app, after trying to log in a script error shows up and won't run.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T10:51:14.2866667+00:00
Susan Dorsey 0 Reputation points
answered 2026-10-06T12:24:03.8833333+00:00
GsN5034 - IA 78,175 Reputation points Independent Advisor