Shared plan family can't activate

Carlee O'Connor 0 Reputation points
2026-11-10T20:00:38.9533333+00:00

Family member keeps getting error code when trying to activate plan

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Estrella721 47,785 Reputation points Independent Advisor
    2026-11-10T21:23:44.3566667+00:00

    Hi,

    Error code 0x0 in Office for Mac is a known issue that has been resolved through updates. Please see the following article for more information:

    https://support.microsoft.com/support/known-issues/unknown-error-0x0-license-not-found-error-microsoft365-macos

    What version of macOS your family member is using (for example, Ventura 13, Monterey 12, Sonoma 14, or Sequoia 15)?

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