Locked out of Microsoft 365 admin account – can’t get through to support

Support 0 Reputation points
2026-11-10T20:17:49.8233333+00:00

I’m locked out of my Microsoft 365 admin account because MFA isn’t working.

I already have a case open with Data Protection. I sent my number and availability on 6 November, then received the same email on 9 November asking for those details again.

I’m not getting anywhere. Every number I try takes me to an automated system that won’t put me through to anyone.

Can someone at Microsoft please look into this and arrange a call? I can share my case number privately.

Mo

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Ryan-N 16,950 Reputation points Microsoft External Staff Moderator
    2026-11-10T21:07:59.4733333+00:00

    Hi Support,

    Welcome to the Microsoft Q&A forum.

    To better assist you, I have sent you a private message. Please check it when you have a chance.

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    I look forward to hearing from you.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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