2,892 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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Subject: Request for Refund Due to Duplicate Microsoft 365 Charges

Hello, I was charged for Microsoft 365 on August 19, 2026 and again on October 5, 2026. I believe one of these charges may be a duplicate or incorrect billing charge. Additionally, despite being charged, I am still unable to access my Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T20:42:10.8+00:00
jennifer spangler 0 Reputation points
answered 2026-10-06T02:10:05.3066667+00:00
Norah-L 11,425 Reputation points Microsoft External Staff Moderator
2 answers

how do i speak to someone regarding a billing issue

I have received an invoice and a possible cancellation and I need to speak to a human

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T22:30:24.36+00:00
Juanita Treadway 0 Reputation points
answered 2026-10-05T23:07:23.36+00:00
Estrella721 46,540 Reputation points Independent Advisor
2 answers

Microsoft 365 Family refund

I need help with a Microsoft 365 Family refund that is showing as "Refunded", but the money has not reached my payment method. The refund was issued on 27 August 2026, and I was advised it would normally take 3–5 business days. It has now been…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T21:34:00.3533333+00:00
Roi Rangi 0 Reputation points
answered 2026-10-05T22:05:45.3666667+00:00
EmilyS726 270.7K Reputation points Independent Advisor
2 answers

I want the phone number for a representative that handles clients in Colorado.

I have a subscription problem and I want to speak to a live human.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T15:56:43.9433333+00:00
David Koppa 0 Reputation points
answered 2026-10-05T16:33:02.57+00:00
DaveM121 937.2K Reputation points Independent Advisor
1 answer

I want to refund my money, I accidentally purchased the Microsoft word

I accidentally purchased the app Microsoft word,I want to refund my money immediately.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T15:32:29.9466667+00:00
Angel Nicole Ferrer 0 Reputation points
answered 2026-10-05T16:06:29.9166667+00:00
EmilyS726 270.7K Reputation points Independent Advisor
1 answer

Refund Request for Unexpected Azure Charges

I recently deleted an entire resource group, but some chargeable resources continued running without my knowledge. Tried in azure portal and it says "Expedited refund limit reached Submit a support request to get a refund."

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T12:34:25.42+00:00
Selvakumar MinorMuthu 0 Reputation points
answered 2026-10-05T12:34:39.8466667+00:00

AI answer

3 answers

Unauthorized Subscription Charges on My Credit Card

Dear Microsoft Support, I am contacting you regarding suspected unauthorized subscription charges made using my credit card. I live in Indonesia and the charges was made in Singapore. I did not authorize or make these subscription purchases. Could you…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-04T04:52:30.1066667+00:00
vincentia hendriana 0 Reputation points
answered 2026-10-05T03:09:47.69+00:00
EmilyS_726 30,360 Reputation points Volunteer Moderator
3 answers

I seem to have 3 running subscriptions for nothing, that I would like to reduce to one

I seem to be paying for 2 or 3 subscriptions to Microsoft 365. I only need one and would like to cancel the right ones. I am having difficulty getting to the other subscriptions because I no longer use certain emails and no longer have the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-29T21:16:54.65+00:00
Caroline Dimnik 0 Reputation points
answered 2026-10-05T01:01:57.4566667+00:00
paulr0511 48,965 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Cannot login to speak to agent about a refund

Another invoice was paid when I requested for the account to be cancel last month. I have spent 3 hours with your agents to get to the accounts department to get a refund. I cannot get through. What can be done about this?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T15:36:53.1166667+00:00
Esther Koranteng 20 Reputation points
accepted 2026-10-04T19:31:18.08+00:00
Esther Koranteng 20 Reputation points
2 answers

I received a bill for $19.99 what is this for is it for microsoft 365 office

I received a bill for $19.99 what is this for for November 1 2026

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-04T17:52:55.2+00:00
Kathy Parker 0 Reputation points
answered 2026-10-04T18:25:25.3466667+00:00
EmilyS726 270.7K Reputation points Independent Advisor
1 answer

I have purchased 365 personal wanting install, but wants my credit card

I have a product key and Microsoft 365 personal still wants my credit card details which I am not able to skip, or it want won't except my card details. It should be my choose when and whether I want to renew the subscription not for Microsoft 365 to…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-04T11:00:12.06+00:00
Annette Leaver 0 Reputation points
answered 2026-10-04T11:34:01.6233333+00:00
DaveM121 937.2K Reputation points Independent Advisor
3 answers

FIND RECEIPT FOR PAYMENT MADE

On 03/09/2026, Microsoft debited my credit card for an amount of $179. I want the receipt or invoice.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T07:33:31.8766667+00:00
Ramamohana Rao Nimmagadda 0 Reputation points
answered 2026-10-04T08:33:34.06+00:00
Onyx Is here 5,015 Reputation points Independent Advisor
1 answer

subscription not showing

I renewed Sept 20 but my account is showing im on the free version and programs are asking me to renew

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-04T00:44:07.7666667+00:00
Evans Austin 0 Reputation points
edited an answer 2026-10-04T01:18:42.9933333+00:00
John Jefferson Doyon 88,935 Reputation points Independent Advisor
2 answers

unable to process a payment?

I've tried two different payment types which have worked in the past and our current and not locked I have verified all my subscriptions are paid in full but I am still unable to process a payment

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-03T16:20:07.82+00:00
Jesse Shelby 0 Reputation points
answered 2026-10-03T18:48:19.3933333+00:00
Bulldog 4,765 Reputation points
1 answer

Urgent Request for Refund or Activation of AI Humanizer Subscription

Dear Microsoft Support Team, My name is Baba-ali Sallau Saidu. I made a subcrition for AI Humanizer on Tuesday, September 29, 2026, at 6:21 PM, using my Verve card ending with 4487. I was charged NGN 5,199.00, and the money was deducted from my Jaiz Bank…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-03T08:51:06.3633333+00:00
saidu sallau baba-ali 0 Reputation points
answered 2026-10-03T09:48:23.3666667+00:00
SD - IA 180.4K Reputation points Independent Advisor
1 answer

cancel subscription for deceased relative

how do i cancel a subscription for a deceased relative?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T18:23:44.1266667+00:00
Emily Miller 0 Reputation points
answered 2026-10-02T18:23:58.1033333+00:00

AI answer

2 answers

Unreconized microsoft store charges on Visa statement.

Charge statement shows "Microsoft*store microsoft.comwa" TWICE on 9/9/26 for $106.99. We don't understand any of it.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T17:46:54.9+00:00
Mary Brand 0 Reputation points
answered 2026-10-02T18:19:08.09+00:00
EmilyS726 270.7K Reputation points Independent Advisor
2 answers

I don't know what a reoccurring monthly charge is for

For the past four months I have received a reoccurring charge on my credit card dated the first of every month. I have checked subscriptions and there is no history of adding to our annual Microsoft subscription. It reads Microsoft 36 Redmond, WA. What…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T17:14:40.0966667+00:00
Porter Porter 0 Reputation points
answered 2026-10-02T17:47:29.09+00:00
EmilyS726 270.7K Reputation points Independent Advisor
2 answers

I need to cancel a subscription that does not belong to me but is charged to my credit card

I have been charged an annual subscription fee for a computer used in an office that I am no longer associated with. the fee is charged to my personal credit card. How do I stop this recurring charge?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T15:23:22.05+00:00
Keith Thomas 0 Reputation points
answered 2026-10-02T17:29:20.16+00:00
paulr0511 48,965 Reputation points Independent Advisor
1 answer

A recurring charge to “Microsoft store” that I do not know if it is valid and there’s no way to find out

I have a recurring charge against my credit card to a pay of “Microsoft*Store”. The charges for various amounts including $14.99 and $52.99. I do not know if this is a legitimate charge or not? That’s what I’m trying to find out. That’s what I’m trying…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-02T15:02:04.38+00:00
Mike Drapeau 0 Reputation points
commented 2026-10-02T15:15:31.52+00:00
Mike Drapeau 0 Reputation points