1,626,066 questions

Sort by: Updated
0 answers

Blank CD won't work, what chould I do?

I am curently trying to burn a CD on my microsoft surface pro. I have an external DVD drive and blank cds. However, none of them are being read. However when I place a cd with music on it, it is read and displayed in my files. What has happened?

Microsoft System Center | Other
Microsoft System Center | Other

Additional System Center tools and components for managing infrastructure, applications, and services

1,257 questions
asked 2026-11-10T17:58:50.09+00:00
21EKane 0 Reputation points
2 answers

Word transcriptions stopped working

I have used the transcribe option in Word but today when I click "upload file" it doesn't do anything. At the bottom is says I only used 8/300 minutes. Need help.

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-10T17:18:38.04+00:00
Kevin Corcoran 0 Reputation points
answered 2026-11-10T17:53:23.33+00:00
BabybooHN 3,895 Reputation points Independent Advisor
0 answers

Artifact Signing organization verification: "You need permission" (Microsoft Accounts tenant) for a personal Microsoft account owner

I have a Public organization identity validation for Azure Artifact Signing in status "Action Required". The verification link (from the portal and from the email) opens credentials.microsoft.com and shows "You need permission". The…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,769 questions
asked 2026-11-10T17:40:04.5166667+00:00
Marco van Breemen 0 Reputation points
edited the question 2026-11-10T17:49:58.2+00:00
Marco van Breemen 0 Reputation points
2 answers One of the answers was accepted by the question author.

Cannot Activate Excel On Mac

Hi, We currently have a user who is unable to activate Microsoft Excel on a Mac device. To confirm, the following Microsoft 365 applications are working correctly and are activated: Microsoft Word Microsoft Outlook The issue appears to be isolated to…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-11-04T12:55:58.79+00:00
Cleon Russell 130 Reputation points
commented 2026-11-10T17:47:52.99+00:00
Cleon Russell 130 Reputation points
2 answers

Locked out of only Admin account in M365

We have a single admin account in our M365 tenant. The user deleted their Microsoft Authenticator app, and it was the only MFA method. How can we get back in?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-10T17:34:27.6366667+00:00
Caden Shrock 0 Reputation points
answered 2026-11-10T17:46:03.68+00:00
Hendrix 2,770 Reputation points Independent Advisor
1 answer

Microsoft Account Privacy

When I try to access my Microsoft Account Privacy, the screen continually rapidly reloads, and I am unable to view or act on any part of the page.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-10T17:42:56.8866667+00:00
John Wobensmith 0 Reputation points
answered 2026-11-10T17:43:09.9733333+00:00

AI answer

1 answer

Office Professional Plus 2016 installation DVD damaged

I have a Office Professional Plus 2016 installation DVD, but it is not working. I have the product key. How do I get a replacement DVD?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-10T15:53:31.2733333+00:00
Alvin Khoo 0 Reputation points
answered 2026-11-10T17:37:39.5133333+00:00
Ruby Nguyen 3,730 Reputation points Independent Advisor
2 answers

Azure Identity Validation stuck on In Progress

The Azure Identity Validation has been stuck in In Progress for approximately 20 days now. It's still in progress and I've responded to all emails required and submitted all documents immediately when asked. How can I get someone at Microsoft to take a…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,769 questions
asked 2026-11-10T17:04:33.6433333+00:00
Jason S 0 Reputation points
answered 2026-11-10T17:30:46.7566667+00:00
Jason S 0 Reputation points
3 answers

Trouble on claiming my Bing Places for Business

I have some trouble with claiming my business on Bing Places for Business. So, I didn't know how did Bing automatically put the phone numbers on my unclaimed business listing. When I was about to claim the business, it needs my old phone number which…

Bing | Bing Apps | Use app feature
Bing | Bing Apps | Use app feature

Mobile and desktop apps that bring Bing’s search, discovery, and personalization features to users across devices.Use app feature - Apply an application's functionalities and tools to achieve specific tasks.

265 questions
asked 2026-02-06T08:53:32.0433333+00:00
Kismo Coffee House 0 Reputation points
answered 2026-11-10T17:30:42.1966667+00:00
Mike Johnson 0 Reputation points
1 answer

Sole Global Administrator Lockout

Microsoft 365 tenant recovery. All admin sessions have expired, the only MFA device has been disposed of, and telephone support is unreachable. We have Microsoft-issued invoices and can prove domain ownership. Could a Microsoft staff moderator initiate a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-10T16:58:24.0133333+00:00
Mario Rossi 0 Reputation points
answered 2026-11-10T17:30:32.4866667+00:00
Hani-Ng 2,835 Reputation points Independent Advisor
2 answers

Loop component not editable in Teams app but editable in browser

When I share a loop component in a Teams Meeting chat it is not editable by my team members. Even after I update the permissions settings to anyone at the organization can edit. If they open it in the browser, they can edit the loop. However in the app,…

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

465 questions
asked 2026-11-10T16:15:02.7033333+00:00
ASloan 0 Reputation points
edited a comment 2026-11-10T17:29:02.9266667+00:00
Chris-D 2,620 Reputation points Independent Advisor
1 answer

Missing Digital Badge and Verification Link for Microsoft AI Skill Passport

Respected Support Team, ​I have successfully completed the Microsoft AI Skill Passport course and was issued an official certificate. However, neither the digital badge nor the official verification link is appearing in my Microsoft Learn Profile under…

Community Center | Not monitored
asked 2026-10-30T01:29:43.75+00:00
Nadeem Samson (SAM) 0 Reputation points
edited the question 2026-11-10T17:24:00.6333333+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Authenticator App sign in issues

Hello, I recently got a new phone and am attempting to sign into the Authenticator app for business. However, it says I need to approve the sign in request via the app I am trying to sign in on and the only other sign in option is a verification code…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-10T16:38:38.75+00:00
Sanchez, Nathaniel 0 Reputation points
accepted 2026-11-10T17:23:35.5066667+00:00
Sanchez, Nathaniel 0 Reputation points
2 answers

Mismatched copilot subscription

My Microsoft account has an active Microsoft 365 Premium subscription. The Copilot web experience recognises the subscription, but the Copilot app on one device still displays 'Personal'. I've already restarted the device, signed out/in, and…

Microsoft Copilot | Other
asked 2026-10-03T06:55:42.85+00:00
Matteo Merialdo 0 Reputation points
commented 2026-11-10T17:23:06.1333333+00:00
Enthusiast 15 Reputation points
0 answers

Sole Global Administrator locked out – case 2610191420001980 unresolved for 42 days

Sole Global Administrator locked out – case 2610191420001980 unresolved for 42 days, no mailbox access for 13 days I am the sole Global Administrator of a Microsoft 365 Business tenant. My MFA issue has been unresolved for 42 days under Microsoft support…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-10T17:22:00.77+00:00
Katarzyna Wieczorek 0 Reputation points
1 answer

Synching Contacts Shared by Other User Broken in New Outlook for Mac

An executive in my organization has his contacts delegated to two administrative assistants, who have been given Editor-level permissions to the executive's contacts. Both assistants are able to open the contacts and view them in the New Outlook…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-11-10T14:56:07.2533333+00:00
David Vazquez 0 Reputation points
commented 2026-11-10T17:19:57.5866667+00:00
Deogratias 90 Reputation points Independent Advisor
1 answer

Why is PowerPoint actually retarted?!

Why won't PowerPoint stop acting STUPID!!!!!! Holy Crap. I have a giant project due in a week and PowerPoint refuses to stop acting retarted. This is by far the worst thing that Microsoft has ever created

Microsoft 365 and Office | PowerPoint | For education | Windows
asked 2026-11-10T16:36:17.16+00:00
Amos, Everett R 0 Reputation points
answered 2026-11-10T17:18:54.9466667+00:00
John Korchok 237K Reputation points Volunteer Moderator
4 answers

Microsoft AI Free Certifications

Could you explain the process for qualifying for free Microsoft AI certifications that are recognized by major employers in the U.S. Also what milestones would I need to meet compared to the courses I've already passed?

Microsoft Copilot | Microsoft Security Copilot
asked 2026-06-13T22:10:25.1766667+00:00
Darcel Dobbins 65 Reputation points
answered 2026-11-10T17:17:52.2566667+00:00
MOHAMAD SHAHID ANSARI 0 Reputation points
2 answers One of the answers was accepted by the question author.

Edge is not loading full web pages

The left pane, usually a menu list, is missing on many web pages. I am operating Win 11, Edge, on an HP Probook. Of possible relevance, these pages load properly on my desktop PC, also Win 11.

Microsoft Edge | Website issues | Windows 11
asked 2026-11-09T19:57:51.6333333+00:00
Sue Brown 20 Reputation points
accepted 2026-11-10T17:16:22.24+00:00
Sue Brown 20 Reputation points
1 answer One of the answers was accepted by the question author.

I received this link at my email It's coming from Microsoft Rewards

I received this link at my email It's coming from Microsoft Rewards. I need to be sure it's really; and it's not Fraud or a…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,702 questions
asked 2026-11-10T16:48:04.5333333+00:00
YASIN ISMAIL 0 Reputation points
accepted 2026-11-10T17:14:33.7966667+00:00
YASIN ISMAIL 0 Reputation points