2,236 questions
1 answer
Unable to login to copilot, single user license, strangely converted, missing work, upstream organization management?
1.Unable to login to copilot following copilots request that I upgrade by clicking on a link. Unable to login to outlook or Gmail to access copilot. 2.Work is going missing from copilot 3.Microsoft License purchased was a single user license,…
Microsoft Copilot | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 62%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Copilot chat missing after update. 3 months work lost. Chats error/blank
Business-critical issue: approximately three months of project research and development work stored in a Copilot conversation titled "MAIN: Starting a Seaweed Farm in the Hawkesbury" is missing following a Copilot update. Other historical chats…
Microsoft Copilot | Other
2,236 questions
asked
2026-10-05T21:06:44.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 72%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Andrew Rodgers
0
Reputation points
commented
2026-10-07T10:23:29.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
11,775
Reputation points Microsoft External Staff
Moderator
2 answers
Copilot error
I keep getting this from Copilot when I ask for help with an excel file that is located on my desktop and has the .xlsx format: " but the workbook-processing tools are temporarily returning an error before I can modify the file."
Microsoft Copilot | Other
2,236 questions
asked
2026-10-05T20:25:48.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 86%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Stephanie Heimbuch
0
Reputation points
commented
2026-10-07T10:23:09.7733333+00:00
Vikki-T
11,775
Reputation points Microsoft External Staff
Moderator
2 answers
how to fix copilot
I was working on a complex budget model and reach a daily limit 3 days ago and it won't reset. instantly says reached limit.
Microsoft Copilot | Other
2,236 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 69%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
3 answers
On apple IPAD: copilot opens two windows with different accounts (both Microsoft) at the same time while asking me to upgrade?
The new terms of use caused me to upgrade my personal/legacy copilot app on my Apple IPAD! First I lost my chat history completely, then it was restored but I still get a question to upgrade? When I do but ignore the question to change accounts then I…
Microsoft Copilot | Other
2,236 questions
asked
2026-09-26T17:57:05.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 43%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIM%3C/text%3E%3C/svg%3E)
Imol Monky
0
Reputation points
edited a comment
2026-10-07T10:06:14.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
12,985
Reputation points Microsoft External Staff
Moderator
1 answer
Chats disappeared on Copilot! Me2
Still waiting for a response. I recently cleared my cache memory and cookies on Chrome and having my copilot tab opened it was mandatory for me to log back in again. Upon logging back in I realized all my chat history are missing/gone. I contacted a…
Microsoft Copilot | Other
2,236 questions
asked
2026-10-05T04:24:40.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 44%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
LeoniE withanE
0
Reputation points
commented
2026-10-07T08:59:32.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
28,235
Reputation points Microsoft External Staff
Moderator
0 answers
GH-300 certification
Unable to see GH-300 course certification here can anyone help me
Microsoft Copilot | Other
2,236 questions
asked
2026-10-07T08:50:35.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 5%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Solanki, Sagar
0
Reputation points
asked
2026-10-07T08:50:35.69+00:00
Solanki, Sagar
0
Reputation points
0 answers
Information retrieval not working in my agents.
Hi, I am building several knowledge-based agents in Microsoft Copilot Studio using connected document sources. Across multiple agents, I am seeing the same recurring problem: the correct information exists in the connected sources, but Copilot Studio…
Microsoft Copilot | Other
2,236 questions
asked
2026-10-07T08:49:16.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 74%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMV%3C/text%3E%3C/svg%3E)
Mats van Borre
0
Reputation points
1 answer
Android Copilot app is displaying a different conversation history from both Copilot for Windows and copilot.microsoft.com, despite all three being signed into the same Microsoft account.
After noticing my Copilot android app icon had become greyed out and retitled 'Copilot (Legacy)', Copilot itself advised me to uninstall it and reinstall Copilot from the Google Play Store. I did this and noticed the newly installed Android app displays…
Microsoft Copilot | Other
2,236 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 33%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Copilot absent from Onedrive
I would like to share an additional update regarding the Copilot experience in OneDrive. While Copilot is working as expected across other Microsoft 365 applications such as Outlook, Word, Excel, and PowerPoint, it still does not appear within OneDrive…
Microsoft Copilot | Other
2,236 questions
asked
2026-10-05T10:20:00.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 11%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Prabin Acharya
0
Reputation points
edited a comment
2026-10-07T06:20:42.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
28,915
Reputation points Microsoft External Staff
Moderator
1 answer
Chats stuck loading after September update
Two of my existing copilot chats became inaccessible after the September 2026 update. one has been inaccessible for 25 days, from September 9th to October 4th. A second conversation was working after the update but after I added only 3-4 messages, it…
Microsoft Copilot | Other
2,236 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 93%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
1 answer
copilot Authentication required error
I'm unable to unlock Copilot, Microsoft 365 personal account MacOS. Authentication required will not work
Microsoft Copilot | Other
2,236 questions
asked
2026-10-05T19:56:48.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 42%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
David Wish
0
Reputation points
commented
2026-10-07T04:19:21.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,430
Reputation points Microsoft External Staff
Moderator
1 answer
Chat unable to open after the new Copilot update.
The issue for my account is ever since the new copilot update started, it has been failing to open 1 specific chat of mine, which happens to be a chat that I used the most. The chat name still shows up in the side bar with the rest of the chats, but when…
Microsoft Copilot | Other
2,236 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
Speak with Copilot instead of typing.
Do I need to upgrade to a Microsoft program to allow me to speak to Copilot rather than typing?
Microsoft Copilot | Other
2,236 questions
asked
2026-10-07T01:15:11.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 56.00000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Gordon Russelll
0
Reputation points
commented
2026-10-07T01:45:19.3333333+00:00
Gordon Russelll
0
Reputation points
1 answer
How do I remove old Microsoft accounts options from copilot
I have old Microsoft accounts associated with Copilot. How do I try to remove them.
Microsoft Copilot | Other
2,236 questions
asked
2026-10-04T15:02:40.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 85%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Michael Cinque
0
Reputation points
commented
2026-10-06T23:52:45.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
13,360
Reputation points Microsoft External Staff
Moderator
1 answer
Copilot chat unavailable on PC, but all old chats still work on Android
After the recent Copilot update, my old Copilot conversations are still fully accessible on my Android phone. I can open every conversation and all messages load normally. On my PC, however, Copilot says: “Copilot Chat isn't available for your age group.…
Microsoft Copilot | Other
2,236 questions
asked
2026-10-06T13:58:12.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 8%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kavyaan Sharma
0
Reputation points
answered
2026-10-06T23:28:44.43+00:00
Emma1-N
13,430
Reputation points Microsoft External Staff
Moderator
1 answer
sandbox:/mnt/data/Damaged_Item_Beyond_Repair_QR.png
sandbox:/mnt/data/Damaged_Item_Beyond_Repair_QR.png
Microsoft Copilot | Other
2,236 questions
asked
2026-10-06T16:01:40.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 91%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Santiago, Roderick
0
Reputation points
answered
2026-10-06T23:25:39.49+00:00
Emma1-N
13,430
Reputation points Microsoft External Staff
Moderator
20 answers
why does the new copilot have a daily chat limit?
I've been using copilot for the past year and recently the copilot version changed and now i noticed a time limit for my chats which interferes with my daily and evening computer work not good as i was relying on copilot for my lab work . …
Microsoft Copilot | Other
2,236 questions
asked
2026-09-08T04:14:58.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
john bryla
100
Reputation points
commented
2026-10-06T20:00:34.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 91%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
M S
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Why don't I have Copilot video creation with a personal Microsoft 365 subscription?
Hi everyone, I'm trying to understand why I don't have access to the "Create a video" feature in Copilot. I have a personal Microsoft account with a paid Microsoft 365 subscription and Copilot works in Word, Excel, and PowerPoint. I also have…
Microsoft Copilot | Other
2,236 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 64%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
1 answer
All history chats disappeared after upgrading Copilot
"All historical chats disappeared immediately after updating and restarting Copilot. I have confirmed I am signed into the correct Microsoft account and have reproduced the issue across multiple browsers."
Microsoft Copilot | Other
2,236 questions
asked
2026-09-09T03:37:06.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 64%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
James Gooderham
15
Reputation points
edited a comment
2026-10-06T15:06:12.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 8%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Maria Faustina
0
Reputation points