2,263 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

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Office 365 tenant is locked and all admins/users can not login

Hello, We are having the office 365 tenant bhopal.onmicrosoft.com All the admins and users related to this tenant can not login to the office 365 account. pls help.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T15:07:10.98+00:00
Utkarsh Seetha 0 Reputation points
edited an answer 2026-10-05T21:50:08.7033333+00:00
Ivory 1,825 Reputation points Independent Advisor
2 answers

Sole Global Admin Locked Out by MFA – Error 500121

Hello, I recently created a new Microsoft 365 Business Basic tenant for my company and I am the only Global Administrator. During the initial Microsoft Authenticator setup, something appears to have failed. My password is accepted, but every sign-in now…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-28T18:01:38.87+00:00
Enzo Louis Laparan 0 Reputation points
commented 2026-10-05T20:31:21.4866667+00:00
Neil Ashcraft 0 Reputation points
1 answer

microsoft 365 and Office/Subscription, account billing/ for business/other

I think I may have iniated a "cancel subscription" for my 365 Business standard account and I want to keep it active. The next scheduled payment is October 14. How do I make sure it will stay active?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T19:19:38.67+00:00
Marilyn Forster 0 Reputation points
answered 2026-10-05T19:36:14.7666667+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
1 answer

signed up for free trial version of office 365 E5 subscription

I set myself up for an office 365 free trial subscritpion for training. I then tried to have the system cancel before the charge date and it cancelled the subscription immediately. How to i restore it for the rest of the free trial period?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T18:14:20.93+00:00
Kostandine Mead 0 Reputation points
answered 2026-10-05T18:20:49.06+00:00
Marcin Policht 109.8K Reputation points MVP Volunteer Moderator
1 answer

Multiple accounts / billing information update

I have a notification that I need to update my billing information in order to keep using Microsoft 365. But it seems I have multiple accounts registered and I cannot find which one is problematic. Also, I would like to cancel inactive accounts and sort…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-02T07:37:37.2966667+00:00
marilyn smith 0 Reputation points
commented 2026-10-05T16:32:51.0066667+00:00
Helen Luu 3,300 Reputation points Independent Advisor
1 answer

Getting Charged for 2 subscriptions

Hello, I have been billed for 2 annual subscriptions - In July I was billed for Microsoft Personal and in September I was billed for Microsoft Business. What is going on????

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T13:58:24.5133333+00:00
Mary McNiffe-Camp 0 Reputation points
commented 2026-10-05T16:32:18.6933333+00:00
Helen Luu 3,300 Reputation points Independent Advisor
2 answers

I cannot pay my Microsoft 365 Subscription

Hello, I am trying to pay Invoice for Microsoft Office 365 subscription. I have no way to pay it as my account doesn’t reflect it but I am getting emails saying my account will be deactivated. I really need help ASAP. I cannot afford for my work email…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T15:09:38.1066667+00:00
Melanie De Los Santos 0 Reputation points
edited a comment 2026-10-05T15:38:46.1166667+00:00
Chris-D 1,690 Reputation points Independent Advisor
2 answers

Microsoft Authenticator is not generating a one-time code for my work account — unable to sign in

Hello, I’m having an issue with Microsoft Authenticator and urgently need help accessing my professional/work account. One of my accounts in Microsoft Authenticator is not generating or displaying the one-time verification code ever since I added it to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-04T04:35:11.0833333+00:00
Metuschelah Similien 0 Reputation points
commented 2026-10-05T15:37:47.6633333+00:00
Heimerdinger 630 Reputation points Independent Advisor
1 answer

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:59:52.12+00:00
Brenda Knight 0 Reputation points
answered 2026-10-05T15:12:16.43+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
3 answers

Unable to complete MFA verification – Error Code 399287 – Global Administrator account

Hello Microsoft Support, I am unable to sign in to our Microsoft 365 / Microsoft Entra ID administrator account because the MFA verification by SMS is failing. Account affected: [Moderator note: Personally Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T05:35:38.9533333+00:00
Admin Tenant 0 Reputation points
commented 2026-10-05T08:40:18.54+00:00
Hin Vo 1,190 Reputation points Independent Advisor
1 answer

Cannot delete a user from Microsoft Business Center (Manage Access) - No delete button visible

Hello, I am writing to request assistance with removing an unwanted user from our Microsoft Business Center. Here are the details of my situation: I am logged in with the "Account Administrator" role under the Volume Licensing…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T06:23:10.42+00:00
Ken Yoshida (吉田 謙) 0 Reputation points
answered 2026-10-05T06:37:54.1766667+00:00
Hani-Ng 2,070 Reputation points Independent Advisor
2 answers

PC is joined to non profit domain. Unable to elevate permissions for global admin user on the pc

I have set up a non profit domain. I have a number of users including the global admin user (that I used to set up a pc) When I try to install M365 business standard on the PC, using the global admin user, it requests elevated privileges. neither M365…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-03T18:01:55.2033333+00:00
Konrad K 0 Reputation points
edited an answer 2026-10-05T04:18:12.88+00:00
Dora-T 1,130 Reputation points Independent Advisor
1 answer

Lost access to authenticator app

I have lost access to the Microsoft authenticator app that was registered to the administrator account. When i select sign in another way, Microsoft still requires verification through the authenticator app, so I have no available MFA method. Therefore…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-04T23:31:45.7+00:00
Sally Barnard 0 Reputation points
edited the question 2026-10-05T02:41:58.5233333+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
1 answer

I cannot log in to my admin account

I cannot login to an admin account to remove a tenancy for my email and domain

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-04T18:55:08.4466667+00:00
Carlos Galliani 0 Reputation points
answered 2026-10-04T19:54:01.1466667+00:00
Ruby Nguyen 2,885 Reputation points Independent Advisor
1 answer

Lost access to Microsoft Authenticator for Azure

Hi, I've recently lost access to my old phone which had Microsoft Authenticator associated with my Azure account. I can still log into my normal Microsoft account using the same email with MFA but not Azure. I'm looking for ways to temporarily disable…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-03T11:08:07.5466667+00:00
Benjamin B 0 Reputation points
answered 2026-10-04T06:55:09.1633333+00:00
Heimerdinger 630 Reputation points Independent Advisor
2 answers

Account access

I’m having an issue getting in my canvas the authenticator app keeps saying I can’t be verified and I can’t access my canvas ! This is frustrating and I’m missing out on my assignments please do something to help thank you !

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-03T18:37:52.8+00:00
Metcalf, Gebrosha 0 Reputation points
edited the question 2026-10-04T06:04:52.6033333+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
1 answer

AADSTS5000228 – Unable to access my Microsoft Fabric/Power BI tenant

Hello Microsoft Support, I created a Microsoft Fabric Free account for Power BI/Fabric learning and practice. My tenant domain is BIDashboards232.onmicrosoft.com. I am unable to sign in to Microsoft Power BI Service or Microsoft Entra Admin Center. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-03T16:50:47.79+00:00
JUHI Khatun 0 Reputation points
edited the question 2026-10-04T03:09:44.48+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
1 answer

Remove MS Business Acct from laptop and replace with 365 Personal Acct already installed on my desktop

I set up a Microsoft Business account with a 30 day trial and need to remove it; don't have a business. The 365 loaded on my desktop allows me to add additional devices without charge so I need to remove the Business Account and replace it with one of…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T17:32:11.3533333+00:00
Jo Smith 0 Reputation points
commented 2026-10-02T22:54:59.69+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

How do I update credit card information for my business and pay my invoice

My credit card you have on file expired. I am a business user and cannot figure out how to update my credit card information. I have invested many hours trying to navigate the maze of AI / Automated bots that are useless. CAN SOMEONE CALL ME AT…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T17:57:00.1666667+00:00
Thurmond Holdings 5 Reputation points
commented 2026-10-02T22:53:11.04+00:00
Ivory 1,825 Reputation points Independent Advisor
1 answer

Microsoft 365 Setup and Nonprofit Support – Volunteer Assisting UK Nonprofit Organisation

Dear Microsoft Support Team, I am a volunteer supporting a UK-based nonprofit organisation with its IT and Microsoft 365 setup. The organisation would like to establish a Microsoft 365 environment and, if eligible, take advantage of the Microsoft for…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T22:00:51.9233333+00:00
Lagna Ray 0 Reputation points
commented 2026-10-02T21:54:39.7966667+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator