Edge is not loading full web pages

Sue Brown 20 Reputation points
2026-11-09T19:57:51.6333333+00:00

The left pane, usually a menu list, is missing on many web pages. I am operating Win 11, Edge, on an HP Probook.

Of possible relevance, these pages load properly on my desktop PC, also Win 11.

Microsoft Edge | Website issues | Windows 11
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AI answer

2026-11-09T19:58:34.2666667+00:00

Reset Edge’s page zoom to 100% and maximize the window first, because a narrower or enlarged laptop viewport can cause responsive websites to collapse the left navigation into a menu button.

1. Check the page viewport

  1. Open an affected page and maximize Edge.
  2. Press Ctrl+0 to reset that site’s zoom to its default.
  3. If the pane remains missing, press Ctrl+- once or twice and watch whether it reappears.
  4. Look near the upper corners for a ☰, Menu, or arrow button—the site may have collapsed the left pane.

Edge supports Ctrl+0 to reset zoom and Ctrl+- to zoom out. Site-specific zoom can also be reviewed under Edge → Settings → Accessibility → Zoom levels.^1^

Because the same pages display correctly on a desktop, compare the laptop’s Windows display settings:

  1. Open Start → Settings → System → Display.
  2. Under Scale & layout, set Scale to the option marked Recommended.
  3. Set Display resolution to Recommended.
  4. Close and reopen Edge.

Microsoft recommends the indicated scale and native display resolution; lower resolutions can make content fit differently.^2^

2. Isolate Edge’s local state

If the viewport checks do not help:

  1. Press Ctrl+Shift+N to open an InPrivate window.
  2. Open an affected page.
  3. If the left pane appears there, open edge://extensions/ in a normal window.
  4. Turn off all extensions, reload the page, and then enable extensions individually until the problem returns.

If the page is still incomplete, clear cached files:

  1. Select … → History → Open history page → Delete browsing data.
  2. Set Time range to All time.
  3. Select Cached images and files and Browsing history.
  4. Select Clear now, then reload the page.

Microsoft lists clearing cached data as a remedy for page-display problems.^3^

3. Update or repair Edge

If every affected page remains incomplete:

  1. Go to … → Settings → About Microsoft Edge.
  2. Allow any available update to install, then restart Edge.
  3. If no change, close all Edge windows.
  4. Open Start → Settings → Apps → Installed apps.
  5. Find Microsoft Edge → Modify → Yes → Repair.

Repair should preserve browser data and settings. If Modify is unavailable, the laptop may be organization-managed; contact its administrator.^3^

If repair also fails, submit a report through … → Help and feedback → Send feedback, including an affected page address and screenshots from both computers.

References

  1. [Windows](https://support.microsoft.com/accessibility/edge/accessibility-features-in-microsoft-edge#make-text-larger)
  2. [Windows 11](https://support.microsoft.com/windows/hardware/display-graphics/change-your-screen-resolution-and-layout-in-windows)
  3. What to do if Microsoft Edge isn't working | Microsoft Support
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  1. Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
    2026-11-10T08:33:54.2466667+00:00

    Hi Sue Brown,

    Since the same pages display correctly on your other Windows 11 computer, this may be related to the Edge profile or graphics configuration on the laptop rather than the websites themselves.

    As an additional test, open Edge settings and go to System and performance. Turn off Use graphics acceleration when available, restart Edge, and check one of the affected pages again. If the missing menu returns, update the laptop’s graphics driver through Windows Update or HP’s official support page before re-enabling that setting.

    You can also create a temporary new Edge profile and test the same pages there. If they display correctly in the new profile, the issue is likely connected to the original profile’s settings or stored site data.

    Please let me know whether the left-side menu appears after either test, and whether the problem affects all websites or only certain ones. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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