Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,210 questions
2 answers
Trouble logging in to Authenticator App(Not able to log into new browser and etc. at all)
Hello Microsoft Support Team, I purchased a Microsoft 365 Business subscription directly from Microsoft and manage my organization's account. I am unable to sign in because Microsoft Authenticator is not working, and no alternative verification method is…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked
2026-11-06T09:20:50.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 28.000000000000004%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Songyi Kim
0
Reputation points
edited an answer
2026-11-06T13:25:08.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
7,980
Reputation points Microsoft External Staff
Moderator
4 answers
How can I change which MS account my computer logs in to?
At the most Windows update, my stand alone computer switched to my wife's profile. There is no solution on the computer and no way to swap the accounts and no way to remove an account.
Windows for home | Windows 11 | Accounts, profiles, and login
10,488 questions
asked
2026-11-04T22:24:22.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 92%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Michael Walls
0
Reputation points
commented
2026-11-06T13:23:34.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
30,320
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Cum pot remedia eroarea „Printer Driver Error”
Windows 10; Revine mereu eroarea, si este legata de XPS Document Writer & Print to PDF Port Conflict. Am dezactivat si reactivat aplicațiile , din panoul de control. Am oprit/repornit laptopul,degeaba. Reapare frecvent. Mulțumesc anticipat pentru…
Windows for home | Windows 10 | Devices and drivers
39,824 questions
asked
2026-11-04T08:22:35.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 16%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
bastanu wolf
20
Reputation points
commented
2026-11-06T13:23:21.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,820
Reputation points Microsoft External Staff
Moderator
2 answers
Difficulty communicating with my financial institution's website
The sign in process to https ://onlineservices.ubs.com using any browser usually hangs and has to be retried several times to connect; even after a successful login, the communication between my windows 11 computer and the website is erratic and oftern…
Windows for home | Windows 11 | Internet and connectivity
5,524 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
My account has been Compromised 2FA Email & Password have been changed and cannot get in contact with Human Support Staff
My Microsoft 365 + Xbox account has been compromised. The Verification Email has been changed and my password has also been changed. I would like to delete the account and subscriptions along with any other things that are linked to the account. Please…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,698 questions
asked
2026-10-31T00:32:08.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 94%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Charles Fiduccia
0
Reputation points
commented
2026-11-06T13:19:16.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
0 answers
Trying to cancel trial subscription
Hi, I am trying to cancel the Free Subscription, but I am not able to as it says: You can't reset your own password because password reset isn’t properly set up for your organization. You must contact your administrator to both reset your password and…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,558 questions
asked
2026-11-06T13:18:54.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 59%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jennifer Clark - European Snowsport
0
Reputation points
asked
2026-11-06T13:18:54.0233333+00:00
Jennifer Clark - European Snowsport
0
Reputation points
2 answers
paid still unsubscribed
I renewed my subscription on 13th October and I am my subscription is still cancelled and I am unable to activate it. turns out that I have multiple accounts. the question is how will I be able to reactivate my account using the right account that was…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,725 questions
asked
2026-11-06T09:58:50.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 56.00000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHO%3C/text%3E%3C/svg%3E)
Hassan Olanrewaju
0
Reputation points
answered
2026-11-06T13:18:50.08+00:00
EmilyS726
278.3K
Reputation points
Independent Advisor
2 answers
I cannot send emails anymore because they remain in the Outbox
How to fix the issue when emails remains in the Outbox instead of being sent ? On outlook app for Mac.
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,710 questions
asked
2026-11-04T11:06:44.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 47%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BrazzFound
0
Reputation points
commented
2026-11-06T13:18:32.38+00:00
Lychee-Ng
30,320
Reputation points Microsoft External Staff
Moderator
2 answers
hotmail inbox
I cannot receive links or OTP to my hotmail account
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,531 questions
asked
2026-11-02T17:01:03.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alan Mcknight
0
Reputation points
commented
2026-11-06T13:16:14.6466667+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
3 answers
Account terms
How many computers can my family 365 plan support?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,725 questions
asked
2026-11-02T19:23:48.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 49%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dan Thomas
0
Reputation points
commented
2026-11-06T13:15:35.28+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
Why was the automatic subscription cancelled? Upgrading ineffective. No chat or customer service is a MAJOR problem.
I have an automatic subscription; why was it canceled? 2. Why was the upgrade ineffective? 3. Why can't you get a human or chat for help? The lack of customer service has made me seek out competitors for the first time. Getting help should NOT be…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,725 questions
asked
2026-11-02T19:47:34.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 98%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lisa Simpson
0
Reputation points
commented
2026-11-06T13:15:02.2966667+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
1 answer
Windows HDR Calibration Tool "the specified file could not be encrypted"
When pressing finish after calibrating a hdr profile using the windows hdr calibration tool I get a popup saying "Warning Success (0x80071770) The specified file could not be encrypted". I know it creates an icc profile in…
Windows for home | Windows 11 | Display and graphics
5,418 questions
asked
2026-11-06T06:52:56.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 96%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Eli Makrelli
0
Reputation points
commented
2026-11-06T13:14:12.12+00:00
Eli Makrelli
0
Reputation points
2 answers
i need to switch from family to personal plan
how do i switch from a family plan to a personal plan
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,725 questions
asked
2026-11-02T20:22:58.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 92%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
lois wilde
0
Reputation points
commented
2026-11-06T13:14:02.45+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
1 answer
How to move Authenticator to my new phone
I had to get a new phone and now I can not log into my work apps because it is sending the code to my old phone which I don’t have
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,816 questions
asked
2026-11-06T13:12:57.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 6%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Chris Hernandez
0
Reputation points
answered
2026-11-06T13:13:53.4333333+00:00
AI answer
1 answer
Have changed my BT e mail password which requires connecting to my outlook e mail account please
Have changed my BT e mail password and requires syncing to my Outlook e mail account please
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,084 questions
asked
2026-11-06T13:13:15.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 8%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
Norman Robson-Smith
0
Reputation points
answered
2026-11-06T13:13:50.36+00:00
AI answer
0 answers
Artifact Signing Identity Validation for our Organization in progress since 19th October.
Our Artifact Signing identity validation for the organization Rivina, LLC has been In Progress since 19 October 2026. All requested documents were promptly uploaded. The validation details page shows no message and no further action. A business-critical…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,679 questions
asked
2026-11-06T13:13:23.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 40%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Avishkar Sabharwal
0
Reputation points
asked
2026-11-06T13:13:23.4366667+00:00
Avishkar Sabharwal
0
Reputation points
2 answers
Will Microsoft 365 users who accepted family plan invite need to do anything once current personal subscription ends?
I have paid for a Microsoft Office subscription for 3 different laptops. Two of the plans/devices are personal plans. The last device I purchased, I purchased the Microsoft 365 Family subscription. I attempted to cancel the 2 others plans, so that we…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,725 questions
asked
2026-11-02T23:05:14.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 31%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shannon Smith
0
Reputation points
commented
2026-11-06T13:13:13.8233333+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
Title: Windows 11 25H2 blocks Korg USB audio driver — documented CiTool workaround fails with 0x80070005
I'm experiencing an issue with Microsoft's new Windows Driver Policy that has rendered my previously functioning Korg USB DAC/headphone amplifier unusable. System details: Windows 11 25H2, OS Build 26200.9711 July 2026 cumulative update and subsequent…
Windows for home | Windows 11 | Devices and drivers
24,930 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 83%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
usb not detected during recovery drive creation
while creating a recovery drive the USB drive was not detected.
Windows for home | Windows 11 | Recovery and backup
5,885 questions
asked
2026-11-03T22:03:49.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 80%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Moore
0
Reputation points
commented
2026-11-06T13:12:13.0966667+00:00
Francisco Montilla
31,825
Reputation points
Independent Advisor
2 answers
OneNote on IPhone and IPad syncing issues.
There are older articles that talk about this. I am looking for a newer article that can help with this issue
Microsoft 365 and Office | OneNote | For business | iOS
Microsoft 365 and Office | OneNote | For business | iOS
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
227 questions
asked
2026-11-06T12:43:38.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 11%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHJ%3C/text%3E%3C/svg%3E)
Higgins, Jennifer
0
Reputation points
commented
2026-11-06T13:12:03.57+00:00
Higgins, Jennifer
0
Reputation points