5,266 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Error when trying to make another email address as primary

Hello, I've changed my email address from [PII removed]@yahoo.com to [PII removed]@artmedia.ro I wanted to update the email address to my Microsoft account, first I've added the new address, and when I wanted to make it primary, an error message…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T17:40:06.36+00:00
ALEXANDRU PETRIȚĂ 0 Reputation points
edited the question 2026-10-08T10:27:43.5666667+00:00
Kai-H 28,235 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

No reply to account recovery form!

Hi all. I have an on-going saga for my msn email. Microsoft seem to think I have tried to enter my password too often- I haven’t. Not sure it this down to bots spamming or my devices still been signed in and trying to get me to enter my passwords. In any…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-18T11:04:43.3566667+00:00
Mrs Webster 25 Reputation points
answered 2026-10-08T10:21:24.43+00:00
Rose Korkis 0 Reputation points
1 answer

My account has been hacked and my minecraft avatar changed

And now my account says it has been deleted, and I want to recover it in any way because I spent my money on Minecraft and if someone is breaking into my account just because of stupid Microsoft, who shouldn't have bought Minecraft in the first place,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-04T03:39:04.6066667+00:00
Toby Gaffney 0 Reputation points
edited the question 2026-10-08T10:11:30.1466667+00:00
Kai-H 28,235 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

problem renewing subscription

My subscription renewal failed as my bank had switched from Mastercard to Visa, and my credit card account number changed. I have tried multiple times to change the account details to my new account. Each time it tells me to check that the details are…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T10:03:46.3533333+00:00
Peter Palmer 20 Reputation points
accepted 2026-10-08T10:05:31.83+00:00
Peter Palmer 20 Reputation points
0 answers

Problem with MFA

User has Microsoft 365 Personal and his license will expire in 10 days. However he can't sign in to his account because MFA is not working. He has set an SMS MFA and when he try to log in system shows error code: 399287 - Unfortunately, we are…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T08:47:35.59+00:00
Gabrijela Vratarić 0 Reputation points
2 answers

phone call

please have someone call me - am elderly and need guidance

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T21:40:23.65+00:00
mark nolan 0 Reputation points
answered 2026-10-08T05:49:47.2+00:00
Ian-T 13,450 Reputation points Microsoft External Staff Moderator
2 answers

My paid Microsoft 365 subscription is not showing on my account

I paid for it and it is not showing up on my accounts. I find the charge on my card but is not applied to my Microsoft account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T04:31:09.4633333+00:00
William Brueggen 0 Reputation points
answered 2026-10-08T05:03:49.89+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

Billing issue

I have had a debit from my MasterCard for $159.00 on the 01 Oct 2026. I did not authorize this transaction and after further investigation on my account information from Microsoft there are no subscriptions that are pending or have been paid for. I need…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T03:34:17.4+00:00
Neil Brooks 0 Reputation points
answered 2026-10-08T04:07:32.6333333+00:00
EmilyS726 271.4K Reputation points Independent Advisor
2 answers

Remove duplicate Personal Microsoft Account alias tied to my email

One email address is linked to two Microsoft identities: a Microsoft 365 Family account (this contains my Copilot conversation history) and a Personal Microsoft Account (MSA) that the Copilot mobile app keeps signing into. I want the Personal MSA alias…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T10:42:28.03+00:00
Jason Lewis 0 Reputation points
answered 2026-10-08T03:48:22.7066667+00:00
Xavier-D 13,840 Reputation points Microsoft External Staff Moderator
1 answer

investigate unauthorized charge

I have an unauthorized charge of $129.99 for Microsoft 365 Family on October 2. I need a billing agent.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T01:32:34.8866667+00:00
Ruberta J Taylor 0 Reputation points
commented 2026-10-08T03:17:11.33+00:00
Jeronimo Fuerte 46,745 Reputation points Independent Advisor
1 answer

use of Co-Pilot and unexpected chuck-off

I am a paying Microsoft 365 customer. I find it extraordinary that after approximately five minutes of interaction with the Copilot service I was informed that I had exhausted my permitted usage and should return at 10:00. This is not the experience I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T14:47:51.8366667+00:00
Andrew Hope 0 Reputation points
answered 2026-10-08T00:30:46.1966667+00:00
Xavier-D 13,840 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Family Classic subscription - Cancel Subscription

I am unable to sign into my Microsoft 365 account and don't wish to pay the fee of 139 in a few days because I can't access it. How can I stop this payment? How can I cancel without being able to log in?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T23:23:36.7+00:00
Jaimee 0 Reputation points
answered 2026-10-07T23:59:42.7866667+00:00
John Jefferson Doyon 89,175 Reputation points Independent Advisor
2 answers

cancel subscription

How can I cancel my subscription? Lori Stumpner ******@hotmail.com

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T20:44:30.68+00:00
Lori Stumpner 0 Reputation points
edited an answer 2026-10-07T21:41:06.53+00:00
Bulldog 4,780 Reputation points
2 answers

Cancel Microsoft subscription immediately

I want to cancel my Microsoft subscription immediately

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T19:38:59.14+00:00
Julie Severn 0 Reputation points
edited an answer 2026-10-07T21:40:41.1033333+00:00
Bulldog 4,780 Reputation points
2 answers

What 3-month subscription did I pay for on 9/11/26? I do not remember purchasing any subscription from Microsft.

On 9/11/26 my credit card was charged $37.79 for a 3 month subscription. I do not remember purchasing any subscription from Microsoft, so what have I been charged for?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T20:41:33.5366667+00:00
Jim Nealis 0 Reputation points
answered 2026-10-07T21:13:21.9366667+00:00
EmilyS726 271.4K Reputation points Independent Advisor
1 answer

I was charge for microsoft 365 personal but I dont see my supscription

on 9/3/26 I was charge $109.74 for the personal supscription. I can see this under my order history. the payment is also reflecting on my bank statement. however I see a message about renew my supscription because it was canceled on 9/18/26. Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T19:34:58.67+00:00
Jacobo Maldonado 0 Reputation points
answered 2026-10-07T20:24:42.02+00:00
John Jefferson Doyon 89,175 Reputation points Independent Advisor
1 answer

I'm paying for two subscriptions. How do I fix that?

Paid $70.34 on 3/27/26 and $108.24 for the normal annual subscription on 6/8/2026. How do I cancel one of them? Norma Warner

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-16T21:23:57.5366667+00:00
Norma Warner 0 Reputation points
commented 2026-10-07T19:24:43.6733333+00:00
Noxaj1985 sigma 0 Reputation points
2 answers

Download and Installation of MS 365

I have been using my organization's IT technicians and equipment for 15 years. Now I am no longer with that organization and have no access to the IT department. I purschased MS 365 Family with a one year subscription. I now need to remove the files and…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T16:59:38.3966667+00:00
Sala Udin 0 Reputation points
answered 2026-10-07T17:56:30.4366667+00:00
Francisco Montilla 30,735 Reputation points Independent Advisor
2 answers

Cancel Subscription

I am wanting to cancel subscription - I have been charged for years for this and I am unable to seem to cancel

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T11:20:58.1133333+00:00
Chloe Crisan 0 Reputation points
answered 2026-10-07T11:32:11.65+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

I got billed twice

I got billed on the 5th October 2026, R159 and then again on the 7th October 2026, R159 ? Can someone please reverse the one for the 7th. Contact me please

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T11:01:27.3566667+00:00
Lee Ganesan 0 Reputation points
answered 2026-10-07T11:08:16.06+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator