2,280 questions
2 answers
Copilot on Android cannot attach documents directly from personal OneDrive
I am using the new Copilot Android app with my personal Microsoft account. When I select a document directly from my personal OneDrive to attach to Copilot, I receive: “Your organisation does not allow this action.” This appears incorrect because this is…
Microsoft Copilot | Other
asked
2026-09-29T11:25:37.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 38%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Stuart MacMillan
0
Reputation points
answered
2026-10-14T20:37:48.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 77%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Terry Seaney
0
Reputation points
2 answers
I am getting an error msg when I am trying to convert multiple files to pdf
I am getting an error msg when I am trying to convert multiple files to pdf using Adobe acrobat feature "Create multiple files" the msg says: the security level is set too high
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,898 questions
asked
2026-10-14T17:36:46.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 54%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYT%3C/text%3E%3C/svg%3E)
Yaldar Taher
0
Reputation points
answered
2026-10-14T20:36:00.8733333+00:00
Stefan Blom
354.2K
Reputation points MVP
Volunteer Moderator
1 answer
how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired
how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,312 questions
asked
2026-10-05T14:59:52.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 26%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Brenda Knight
0
Reputation points
commented
2026-10-14T20:35:43.7633333+00:00
Brenda Knight
0
Reputation points
2 answers
Where can I found my old voucher for this Order Number: , Exam:GH-300 - GitHub Copilot - English (ENU)
Hi Team, I missed to write the exam but when i tried to cancel or reschedule the exam I am unable to found the details ,can you please help me to find the voucher details or possible kindly reschedule the exam for below details Order Number: …
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,345 questions
asked
2026-10-14T17:21:42.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 69%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV6%3C/text%3E%3C/svg%3E)
VuddemariSwetha-6589
0
Reputation points
answered
2026-10-14T20:34:28.09+00:00
Julian Sharp
45,521
Reputation points
1 answer
Assistance Needed with Approving Embrava/Blynclight Apps for Teams Integration
Hi, My manager recently purchased a small status indicator cube that displays red when he's in a Teams call and green when he's available. During the setup process, he was prompted to install two applications that work with the device: Embrava Connect…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
11,719 questions
asked
2025-07-14T18:15:50.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 9%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kenneth Korp
0
Reputation points
commented
2026-10-14T20:33:19.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 94%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kelly Knecht (Quala Inc)
0
Reputation points Microsoft External Staff
1 answer
Issues with Windows logins being crossed
We have an issue where on a few computers where multiple users log in, their logins are somehow getting crossed up, and when they try to log back in later, it will not accept their password. They have to click "Other User" and then enter their…
Windows for business | Windows Client for IT Pros | Directory services | User logon and profiles
asked
2026-10-14T13:51:59.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 93%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
J. Stephen
20
Reputation points
answered
2026-10-14T20:32:46.9933333+00:00
Chance Maurice Niyonzima
500
Reputation points
Independent Advisor
2 answers
Adding a PC to my personal student subscription of MS 365
How do I add a PC to my subscription. It works on my laptop now. I tried to sign in from the PC and it did not work. Do I need to uninstall the version on that PC and start over? The PC has Microsoft 365 Enterprise version.
Microsoft 365 and Office | Install, redeem, activate | For education | Windows
Microsoft 365 and Office | Install, redeem, activate | For education | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
583 questions
asked
2026-10-14T19:52:13.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 18%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
Irene Hurst
0
Reputation points
answered
2026-10-14T20:30:39.1866667+00:00
Stefan Blom
354.2K
Reputation points MVP
Volunteer Moderator
2 answers
DP-800 Certification Missing / Dual Account Issue
Hi Support Team, I passed my DP-800 exam on 11 October, but my Microsoft Learn profile's Certification tab is completely blank. I am logged in with the exact same email used for scheduling via Pearson VUE. I contacted Pearson VUE customer support…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,345 questions
asked
2026-10-14T17:05:40.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 25%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Aditya Kumar Gautam
0
Reputation points
answered
2026-10-14T20:30:06.34+00:00
Julian Sharp
45,521
Reputation points
3 answers
SharePoint Online "Search this list" Returns Results for Folder Users but Not for Site Owners
I'm experiencing unusual behavior with the Search this list feature in a SharePoint Online custom list. Environment SharePoint Online custom list (not a document library) ~100 items List has unique permissions Folders are used for permission…
Microsoft 365 and Office | SharePoint | For business | Other
Microsoft 365 and Office | SharePoint | For business | Other
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
2,482 questions
asked
2026-10-13T14:27:37.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 23%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Michal Otahal
0
Reputation points
answered
2026-10-14T20:29:30.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 30%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ruby Nguyen
3,130
Reputation points
Independent Advisor
1 answer
Unable to get certificate of az305
I have recently completed az305 certification but not reflecting in my profile
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,345 questions
asked
2026-10-14T19:07:17.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 48%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER4%3C/text%3E%3C/svg%3E)
RohitMahto-4265
0
Reputation points
answered
2026-10-14T20:29:03.01+00:00
Julian Sharp
45,521
Reputation points
0 answers
Can't Log into Microsoft Xbox Games
This morning I installed an update to Windows on my laptop. After that, I could not log into any Xbox games (I tried Microsoft Jigsaw and Solitaire). I keep getting error 0x87DD0005. I've tried reinstalling the game, restarting the system and it still…
Windows for home | Windows 11 | Gaming
5,453 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 86%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
4 answers
Excel - Copy & Paste not working
Copy and Paste isn't working in Excel - I can Cut and Paste, but when I try copying a cell - neither ESC, Ctrl V or Enter work.
Microsoft 365 and Office | Excel | Other | Windows
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,762 questions
asked
2026-09-19T22:44:32.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
cthor
0
Reputation points
recommended
2026-10-14T20:26:55.7233333+00:00
Stefan Blom
354.2K
Reputation points MVP
Volunteer Moderator
2 answers
Select button is no longer available to delete junk mail in mass quantities
I recently noticed that my button called "Select" in my Junk mail folder is no longer available. This is the tool that brings up a check box for each email and you can either select all emails from the main box at the top of the email list or…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,185 questions
asked
2026-10-13T23:27:38.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 18%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
BRADFORD PEARCE
10
Reputation points
answered
2026-10-14T20:26:25.3466667+00:00
BRADFORD PEARCE
10
Reputation points
2 answers
Cant install 365
I have purchased Microsoft 365 personal edition I was able to down load the package, however I’m unable to install it on my computer. I get different types of error message. I’ve been trying for a month and been unsuccessful.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,679 questions
asked
2026-10-14T20:05:31.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 57.99999999999999%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Philip Muschette
0
Reputation points
answered
2026-10-14T20:25:37.8633333+00:00
Stefan Blom
354.2K
Reputation points MVP
Volunteer Moderator
1 answer
Power BI license issue
User had a trial start for PowerBI Pro, and now that the trial has expired he is unable to even use the Free license features. There is an entire rat's nest of license stipulations for PowerBI and conflicting guidance from support articles. User starts…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,619 questions
asked
2026-10-14T19:19:04.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 99%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Leon McGee III
0
Reputation points
answered
2026-10-14T20:25:23.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
20,120
Reputation points Microsoft External Staff
Moderator
2 answers
Can't access Word documents
I logged into Word, but when I try to access my documents, it tells me to try again later. I have attached a screenshot of the error that pops up. No matter how many times I try to wait and sign back in and access my docs, it shows me the same thing.
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,964 questions
asked
2026-10-14T20:20:15.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 59%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Grace Macfarlane
0
Reputation points
answered
2026-10-14T20:24:02.8933333+00:00
Stefan Blom
354.2K
Reputation points MVP
Volunteer Moderator
2 answers
Outlook not loading on mmy new macbook air
Outlook is not loading onmmy new macbook air after the migration form macbook pro 2014. all other MS works ok and it will not let me bin the app and reinstall
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,689 questions
asked
2026-10-14T20:10:32.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 26%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Simon Booth
0
Reputation points
answered
2026-10-14T20:22:47.1633333+00:00
Jose Benjamin Solis Nolasco
12,856
Reputation points
Volunteer Moderator
1 answer
How to download gaming services?
stuck here, after every imaginable fix. I need this to run forza horizon 6, I'm pretty sure I have recollection of uninstalling this and the Xbox app a while ago, never imagining I would need it.
Windows for home | Windows 11 | Apps
2,428 questions
asked
2026-10-12T01:01:11.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 25%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ7%3C/text%3E%3C/svg%3E)
J102614-7973
0
Reputation points
commented
2026-10-14T20:22:34.3633333+00:00
J102614-7973
0
Reputation points
2 answers
I am receiving constant pop ups that I have a virus and all other kinds of notices on my computer. Everytime I try to do something a pop up comes up.
I am getting constant popups regarding a virus or something on my computer. Every 5 seconds or so. I tried to get them off but they keep coming on and on. Help!
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,671 questions
asked
2026-10-14T19:48:37.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 72%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
nancyyvette stewart
0
Reputation points
answered
2026-10-14T20:22:13.5933333+00:00
Ferdinand Nanalig
33,435
Reputation points
Independent Advisor
2 answers
Request Refund
How do I request a $99.00 recurring charge for my Microsoft 365. I canceled recurring charge and deleted my cards
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,442 questions
asked
2026-10-14T19:59:50.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 74%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Richard Frahm
0
Reputation points
answered
2026-10-14T20:20:49.0333333+00:00
Stefan Blom
354.2K
Reputation points MVP
Volunteer Moderator