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Microsoft 365 is not working in my laptop

Dear Team, I had purchased Asus laptop in Oct 2025 but when I tried to work on Excel it asking for upgrade where the product itself had lifetime subscription of microsoft excel [Tag moved from: Microsoft 365 and Office | Install, redeem, activate | For…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-13T05:28:14.4233333+00:00
Sneha Kumari 0 Reputation points
edited the question 2026-10-13T10:36:52.56+00:00
Norah-L 11,610 Reputation points Microsoft External Staff Moderator
2 answers

Best way to prepare for new Azure AI-103 exam? Is it hard?

Hi everyone! I'm planning to take the new AI-103: Developing AI Apps and Agents on Azure exam and would appreciate some advice from those who have taken it or are preparing for it. How difficult is the exam, and which topics should I focus on the most?…

Community Center | Not monitored
asked 2026-10-13T05:50:12.3466667+00:00
Appi Chanz 0 Reputation points
answered 2026-10-13T10:36:51.5733333+00:00
Julian Sharp 45,261 Reputation points
2 answers

New version of Outlook

I work on a Windows laptop and Outlook has updated to a new version without asking me. How can I revert to the previous version/look?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-10-13T10:23:32.5066667+00:00
Ian Broadrick 0 Reputation points
answered 2026-10-13T10:36:15.4866667+00:00
DaveM121 (2) 16,750 Reputation points Volunteer Moderator
2 answers

I can see networked computer but cannot connect to it

I have set everything up as described. I can finally see the computers but cannot connect.

Windows for home | Windows 11 | Internet and connectivity
asked 2025-10-11T19:35:05.63+00:00
JACK L HENNING 0 Reputation points
commented 2026-10-13T10:36:04.4233333+00:00
JuliaMarvin 23,095 Reputation points Volunteer Moderator
1 answer

Nintendo Microsoft Account Sign In Problems - Code Podvik

Every time I try to sign into my Microsoft account on Nintendo Minecraft I go through the motions on my online browser and it says it worked but then Minecraft says 'failed log in Code: Podvik'. I've tried all the motions, seeking help from both…

Community Center | Not monitored
asked 2026-10-13T04:38:30.3266667+00:00
freyja 0 Reputation points
answered 2026-10-13T10:36:02.5833333+00:00
Gérard Oomens 132.9K Reputation points Volunteer Moderator
1 answer

Intel PTT AIK enrollment fails HTTP 400 – full Intel ODCA EK chain sent, rejected by Azure AIK service (i9-14900KF, Z790)

SUMMARY Windows AIK certificate enrollment fails on my Intel PTT firmware TPM with HTTP 400 / 0x80190190 ("No valid TPM EK/Platform certificate provided in the TPM identity request message"). This blocks Call of Duty Secure Attestation…

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-07T15:01:24.9766667+00:00
Faisal Abdullah 0 Reputation points
edited the question 2026-10-13T10:35:56.39+00:00
Carl-L 23,290 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

I passed Microsoft 365 Administrator Exam but unable to see my certificate

I passed M365 Administrator exam but not able to see or download my certificate, I pass other 2 exams also and I can see or download those certificates but not this one. Please guide on this. need my certificate urgently.

Community Center | Not monitored
asked 2026-10-13T09:12:48.93+00:00
Wathare, Sakshi 0 Reputation points
accepted 2026-10-13T10:35:20.6933333+00:00
Wathare, Sakshi 0 Reputation points
2 answers

how to download AI-500 exam certificate

how to download AI-500 exam certificate i passed but unable to download the certificate kindly help me with that

Community Center | Not monitored
asked 2026-10-13T07:28:27.41+00:00
Aakash, Tadikonda 0 Reputation points
answered 2026-10-13T10:34:56.5533333+00:00
Julian Sharp 45,261 Reputation points
2 answers

How to share a Teams Recording Clipchamp file

Hello! I am trying to share a Teams Recording file with another user from OneDrive - I have given them Edit access to the recording but they are continually getting an access error: Can someone please advise how we should now share Teams Recordings now…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-10-06T10:51:02.9233333+00:00
Mcintosh, Rebecca 276 Reputation points
commented 2026-10-13T10:34:39.6+00:00
Hin Vo 1,535 Reputation points Independent Advisor
2 answers

Issue with Exchange Admin Center

I am trying to add new members to our email list and keep getting a message that says the following "Response Content is Null". Why is that happening?

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,013 questions
asked 2026-10-06T12:22:28.7633333+00:00
Love, Tangela Gresham 0 Reputation points
commented 2026-10-13T10:34:32.4+00:00
Alina Le 5,590 Reputation points Independent Advisor
2 answers

Unexpected Error We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

When I'm trying to navigate to Pearson Vue website by clicking on "Schedule Exam" on Microsoft Learning page" after agreeing on the terms, I am getting an error "We encountered an unexpected error. Please try again later. If this…

Community Center | Not monitored
asked 2026-10-13T07:33:52.99+00:00
Kiel L. Paras 0 Reputation points
answered 2026-10-13T10:34:24.5+00:00
Julian Sharp 45,261 Reputation points
3 answers

How to re-activate my Skype credit?

My Skype credit has been inactivated since July 2026. I try to re-activate following the instruction by updating billing address but still can't activate. Please reactivate my Skype credit. Thanks and regards, [Moderator note: Personally Identifiable…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-08-04T18:59:00.0266667+00:00
Satina Chiu 5 Reputation points
commented 2026-10-13T10:34:19.24+00:00
Kaori Shigiya 0 Reputation points
2 answers

How to recover email deleted from junk folder

I have accidentally deleted an important email from junk folder. is it possible to recover that email? I have already check it's not showing in deleted email folder.

Outlook | Web | Outlook.com | Email
asked 2026-06-10T12:33:58.97+00:00
Saeem Nadkar 0 Reputation points
commented 2026-10-13T10:34:10.3233333+00:00
Endeavour Dowsett 0 Reputation points
2 answers

i have doubt regarding certificate , i had enrolled but not appear in exam(due to some health issue )

tell me next step what need to do how to reschedule

Community Center | Not monitored
asked 2026-10-13T07:58:19.6333333+00:00
Rani, Kajal 0 Reputation points
answered 2026-10-13T10:33:08.7133333+00:00
Julian Sharp 45,261 Reputation points
1 answer

All Office Applications Crashing on Cut or Copy action

HI all, Since September 2nd week, all my office applications ( Outlook/Word/Excel/Powerpoint) crash whenever I Do a cut or copy action. This happens irrespective of the mode of execution ( Keyboard shortcut or mouse or from the Menu Bar ). I Have tried…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-13T09:27:08.1433333+00:00
Guglani, Gaurav 0 Reputation points
edited the question 2026-10-13T10:32:07.4233333+00:00
Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator
1 answer

Need help transferring SC-200 from deleted work account to personal email

I know that the course materials for SC-200 were completed on my personal account and the badge for the exam was also linked to my personal account. I know that the company that I worked at the time asked me to link the corporate email address to my…

Community Center | Not monitored
asked 2026-10-13T09:07:20.12+00:00
Matei Silviu 0 Reputation points
edited a comment 2026-10-13T10:29:55.1333333+00:00
Gérard Oomens 132.9K Reputation points Volunteer Moderator
0 answers

Microsoft Surface Pro 11 – Unable to submit warranty repair request, even with two different accounts

Hello, I am experiencing a serious issue when trying to arrange warranty service for my Microsoft Surface Pro 11. The touchscreen has a non-responsive area, and troubleshooting, driver updates and resetting Windows have not resolved the problem. My…

Surface | Surface Pro | Power and battery
asked 2026-10-13T10:26:17.32+00:00
Албена Кушлева 0 Reputation points
3 answers One of the answers was accepted by the question author.

My Microsoft acc is completely gone and I am unable to recover it.

Please help - my account which I have had for over 20 years is gone completely and I am unable to recover it. the email is (PII Removed ****@hotmail.com) I had no idea when it was deleted or why. I am still signed into this account on my local computer.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-12T12:49:11.4066667+00:00
Mario Panebianco 20 Reputation points
accepted 2026-10-13T10:25:59.3266667+00:00
Mario Panebianco 20 Reputation points
1 answer

Renewal could not be completed due to a technical issue: AZ-104 expired 12 Oct 2026

Hello Microsoft Certification Support team, I tried to renew my Microsoft Certified: Azure Administrator Associate (AZ-104) certification before it expired on 12 October 2026, but the renewal assessment would not load, and I was unable to start it. I…

Community Center | Not monitored
asked 2026-10-13T03:36:37.6966667+00:00
Reshanth G 0 Reputation points
commented 2026-10-13T10:25:34.48+00:00
Julian Sharp 45,261 Reputation points
2 answers One of the answers was accepted by the question author.

**Subject: Missing OneDrive files across all devices despite OneDrive restoration**

I have a serious problem with missing files in my OneDrive account. Folders containing photographs previously uploaded to OneDrive are now empty or their contents are missing. I have checked using several different browsers, operating systems and an…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-11T18:45:34.4366667+00:00
Ola Gabrielsson 20 Reputation points
accepted 2026-10-13T10:25:04.0633333+00:00
Ola Gabrielsson 20 Reputation points