I passed Microsoft 365 Administrator Exam but unable to see my certificate

Passing MS-102 alone does not automatically issue the Microsoft 365 Certified: Administrator Expert certificate. That certification requires:

• Passing MS-102: Microsoft 365 Administrator
• Holding at least one prerequisite certification:
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Microsoft 365 Certified: Messaging Administrator Associate
  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Information Protection and Compliance Administrator Associate

What to check:

1. Confirm the certification requirements are fully met
   If the other two passed exams did not result in one of the required prerequisite certifications above, the Administrator Expert certificate will not appear.
2. Allow time for the record to update
   Exam results are usually available within minutes, but it can take up to 24 hours for results to appear in the Learn profile Certifications tab.
3. Check the correct Learn profile
   If multiple Microsoft Learn profiles or login accounts were used, the certification may be under a different profile. Try signing in with any other account used when registering for exams.
4. Check the Certification Dashboard
   From the Certification Dashboard, use View Certificates in the Certificates section to see earned certificates.
5. If all requirements are met and it is still missing, contact Credentials Support
   For missing credentials or download issues, use Microsoft Credentials Support.

Also note: if a certification requires multiple exams, the certificate is not issued until the final requirement is completed.

• Microsoft 365 Certified: Administrator Expert
• Exam MS-102: Microsoft 365 Administrator
• Access your certificates, badges, and transcript
• Missing Exams or Certifications
• Certification process overview