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3 answers

Microsoft Teams repeatedly asks you to sign in.

Dear All, The following is happening to us; After I successfully authenticate on Teams, it asks me to log in again. Everything works correctly for a few moments and then it asks me to log in again. Is there anything I can check locally on my laptop? The…

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in
asked 2026-10-06T15:26:04.9033333+00:00
Lucas Peñaloza 671 Reputation points
commented 2026-10-09T16:39:23.1833333+00:00
Ruwim.B 6,995 Reputation points Volunteer Moderator
2 answers

How to sign into my MS account

When I enter my email, the prompt asks for my authenticator code. When I enter it, I get a message saying that this service is out of service*. Also, when I try to use texting as a second form of identification, that is also out of service. How can I…

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-10-09T14:59:24.8+00:00
Joseph Kling 0 Reputation points
answered 2026-10-09T16:36:23.33+00:00
GsN5034 - IA 78,420 Reputation points Independent Advisor
3 answers

Purchased minecraft bundle for PC, but installation requiring xbox app

Hi, We purchased [Minecraft: Java & Bedrock Edition Deluxe Collection](https://www.microsoft.com/en-us/store/p/minecraft-java-bedrock-edition-deluxe-collection/9nqgktxr9bzf/0010"Minecraft: Java & Bedrock Edition Deluxe Collection") for…

Windows for home | Windows 11 | Microsoft Store
asked 2026-01-11T06:13:48.31+00:00
KRB 0 Reputation points
answered 2026-10-09T16:34:08.1233333+00:00
miguel Martinez 0 Reputation points
1 answer

100% CPU utilization. /system32/svchost.exe -k dcomlaunch -p. (Windows 11)

This occurs most frequently while my computer sleeps, I wake it up to 100% CPU utilization. If I kill the process, blue screen. What might cause this issue? How can I nail down the source?

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-09T16:32:14.1066667+00:00
jason w butterfield 0 Reputation points
answered 2026-10-09T16:32:31.9533333+00:00

AI answer

2 answers

Bought the new 365 upgrade but cannot access it. Please speak to live person!

I purchased and downloaded the upgrade for MS365 package but cannot access any of the apps such as MSWord Wish to speak with live support.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-09T15:57:48.4+00:00
ken faffler 0 Reputation points
answered 2026-10-09T16:32:15.4866667+00:00
DaveM121 937.6K Reputation points Independent Advisor
1 answer

I can get outlook calender on my icloudcom address invites that appear on iphone and ipad but not in the MAc calender

I can get outlook calender on my icloudcom address invites that appear on iphone and ipad but not in the MAc calender I havew tried everying - cheked accounts, reset accounts, sync etc

Outlook | Web | Outlook.com | Calendar
asked 2026-10-09T16:31:20.5833333+00:00
HHR 0 Reputation points
answered 2026-10-09T16:32:07.8+00:00

AI answer

3 answers

On Windows 11, when I insert a USB drive, I hear the sound but it doesn't appear anywhere.

My Windows 11 computer doesn't recognize my USB drive. I hear the sound when I plug it in, but it doesn't appear anywhere, neither in File Manager nor Disk Management. In Device Manager, under Universal Serial Bus controllers, there's an error message…

Windows for home | Windows 11 | Devices and drivers
asked 2026-01-18T12:28:38.5166667+00:00
Salvador Solé 5 Reputation points
commented 2026-10-09T16:30:09.7333333+00:00
Anthony Jackman 0 Reputation points
2 answers

How do I speak to someone about billing error. I am being billed for an account I don't use any more.

I am being charged for an account of MS365 that I do not use.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T15:53:13.5333333+00:00
john trela 0 Reputation points
answered 2026-10-09T16:27:49.7433333+00:00
DaveM121 937.6K Reputation points Independent Advisor
1 answer

Left mouse click keeps extending selection of desired field to encompass four fields in Excel whenever attempting to enter data into a field.

Seems to be just ONE excel sheet this occurs in (some setting I don't know how to access/search?), so it is NOT a global mouse setting (though I went ahead and checked the mouse settings AND performed a shift F8 and still no resolution in this one excel…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-06T15:27:34.3666667+00:00
Christine Pittman 0 Reputation points
commented 2026-10-09T16:24:15.9633333+00:00
Christine Pittman 0 Reputation points
1 answer

Windows Google passkey QR sign-in to Android fails; related transaction reports 0x80072efd

I am following up with the device owner's authorization and would appreciate supported Windows diagnostic guidance for cross-device passkey sign-in. Windows displays the Google passkey QR code. The Redmi K80 system camera scans it, but the flow fails,…

Windows for home | Windows 11 | Security and privacy
asked 2026-10-09T12:58:37.8933333+00:00
Augustus Windsor 0 Reputation points
commented 2026-10-09T16:24:02.53+00:00
Augustus Windsor 0 Reputation points
2 answers

how to fix this problem 0X800704C6

when i try to install Minecraft for windows or any other app from Microsoft store it shows we can't connect to the service and shows this error 0X800704C6, and show retry option and when I press on retry it again shows the same error

Windows for home | Windows 11 | Microsoft Store
asked 2026-10-09T15:06:08.5833333+00:00
AARUSH KANODIA 0 Reputation points
answered 2026-10-09T16:23:44.4833333+00:00
IGYQ 22,225 Reputation points Independent Advisor
1 answer

Hello community, I would like to ask how I can get a refund?

Hello Microsoft Support, I purchased Microsoft 365 Family for 260,000 VND on October 7, 2026. This is my first purchase on this Microsoft account. My subscription expired on October 8, 2026, and my account only shows the “Resubscribe” option. I cannot…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T16:22:58.6266667+00:00
Le Quan 0 Reputation points
answered 2026-10-09T16:23:19.8133333+00:00

AI answer

2 answers

Bought Subscrption, but cannot find it

H. I bought subscription for Microsoft Excel, I see my credit card was charged, but I do not see it in my account and I never got a key to install it. I would like to cancel and get a refund please

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T15:46:14.2633333+00:00
Raphael Hirsh 0 Reputation points
answered 2026-10-09T16:22:50.9566667+00:00
DaveM121 937.6K Reputation points Independent Advisor
3 answers

URGENT: Multiple Copilot Projects and Project Chats Missing After New Copilot Migration / Sync Issue

I am experiencing a serious issue with Microsoft Copilot Projects. Multiple Projects have disappeared from my account and the entire Projects section is no longer visible in the Copilot interface. The issue is present across multiple devices, so this…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-25T13:33:21.6033333+00:00
Jaana Roiha 10 Reputation points
answered 2026-10-09T16:19:35.48+00:00
Ana Pivcevic 0 Reputation points
2 answers

How to fix a bluescreen when using PC hotspot.

Hi there, Over the past few days, I've witnessed my PC crushing whenever I enable the hotspot and connect my phone. Once I've connected to the hotspot, it takes about 5 minutes and my pC crashes. here are the dump files:…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-10-09T14:08:53.0133333+00:00
steven okoth 0 Reputation points
commented 2026-10-09T16:15:06.5233333+00:00
David-M 127.7K Reputation points Independent Advisor
2 answers

How to Setup Outlook Appearance - Color and Patterns

A workstation update caused my Outlook program to change in appearance. It is not apparent on how to change the appearance to what it was before the update and tools are not intuitive enough to find on my own!!!

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-09T16:02:06.1633333+00:00
Donald Sisneros 0 Reputation points
edited an answer 2026-10-09T16:14:45.8466667+00:00
Ivory 2,065 Reputation points Independent Advisor
2 answers

My cursor jumps when typing

When I am typing sometimes the cursor jumps to a different location and enters the letters I typed there. All of the solutions I have read on this subject seem to deal with the touchpad, but I have that turned off.

Windows for home | Other | Search, touch, and mouse
asked 2026-10-09T15:34:00.1466667+00:00
Cecilia Haas 0 Reputation points
answered 2026-10-09T16:12:58.5933333+00:00
Manoel Barros 22,245 Reputation points Independent Advisor
1 answer

cash back down??

I am not seeing microsoft cashback on my PC. It was there yesterday. Problem

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,509 questions
asked 2026-10-09T16:09:13.0566667+00:00
Joanne Roszkowski 0 Reputation points
answered 2026-10-09T16:09:51.9933333+00:00

AI answer

1 answer

Locked out of my pc

When updating my bios from my computer, Windows heart reset my login pin code and I forgot for a moment what my password was I couldn’t get the Sms code because the system wasn’t working properly. I tried this multiple times after while I requested a…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-09T10:52:52.41+00:00
mike 0 Reputation points
commented 2026-10-09T16:09:39.54+00:00
GsN5034 - IA 78,420 Reputation points Independent Advisor
2 answers

Microsoft 365 Outlook App. How to enable biometrics or another layer of security on the app

Microsoft 365 Outlook App. How to enable biometrics or another layer of security on the app, so if my phone is stolen, they cannot access my emails

Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
asked 2026-10-09T12:34:40.4633333+00:00
Anna 0 Reputation points
commented 2026-10-09T16:09:31.77+00:00
EmilyS726 271.5K Reputation points Independent Advisor