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2 answers

How do I speak to someone about billing error. I am being billed for an account I don't use any more.

I am being charged for an account of MS365 that I do not use.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T15:53:13.5333333+00:00
john trela 0 Reputation points
answered 2026-10-09T16:27:49.7433333+00:00
DaveM121 937.6K Reputation points Independent Advisor
1 answer

Left mouse click keeps extending selection of desired field to encompass four fields in Excel whenever attempting to enter data into a field.

Seems to be just ONE excel sheet this occurs in (some setting I don't know how to access/search?), so it is NOT a global mouse setting (though I went ahead and checked the mouse settings AND performed a shift F8 and still no resolution in this one excel…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-06T15:27:34.3666667+00:00
Christine Pittman 0 Reputation points
commented 2026-10-09T16:24:15.9633333+00:00
Christine Pittman 0 Reputation points
1 answer

Windows Google passkey QR sign-in to Android fails; related transaction reports 0x80072efd

I am following up with the device owner's authorization and would appreciate supported Windows diagnostic guidance for cross-device passkey sign-in. Windows displays the Google passkey QR code. The Redmi K80 system camera scans it, but the flow fails,…

Windows for home | Windows 11 | Security and privacy
asked 2026-10-09T12:58:37.8933333+00:00
Augustus Windsor 0 Reputation points
commented 2026-10-09T16:24:02.53+00:00
Augustus Windsor 0 Reputation points
2 answers

how to fix this problem 0X800704C6

when i try to install Minecraft for windows or any other app from Microsoft store it shows we can't connect to the service and shows this error 0X800704C6, and show retry option and when I press on retry it again shows the same error

Windows for home | Windows 11 | Microsoft Store
asked 2026-10-09T15:06:08.5833333+00:00
AARUSH KANODIA 0 Reputation points
answered 2026-10-09T16:23:44.4833333+00:00
IGYQ 22,225 Reputation points Independent Advisor
1 answer

Hello community, I would like to ask how I can get a refund?

Hello Microsoft Support, I purchased Microsoft 365 Family for 260,000 VND on October 7, 2026. This is my first purchase on this Microsoft account. My subscription expired on October 8, 2026, and my account only shows the “Resubscribe” option. I cannot…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T16:22:58.6266667+00:00
Le Quan 0 Reputation points
answered 2026-10-09T16:23:19.8133333+00:00

AI answer

2 answers

Bought Subscrption, but cannot find it

H. I bought subscription for Microsoft Excel, I see my credit card was charged, but I do not see it in my account and I never got a key to install it. I would like to cancel and get a refund please

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T15:46:14.2633333+00:00
Raphael Hirsh 0 Reputation points
answered 2026-10-09T16:22:50.9566667+00:00
DaveM121 937.6K Reputation points Independent Advisor
3 answers

URGENT: Multiple Copilot Projects and Project Chats Missing After New Copilot Migration / Sync Issue

I am experiencing a serious issue with Microsoft Copilot Projects. Multiple Projects have disappeared from my account and the entire Projects section is no longer visible in the Copilot interface. The issue is present across multiple devices, so this…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-25T13:33:21.6033333+00:00
Jaana Roiha 10 Reputation points
answered 2026-10-09T16:19:35.48+00:00
Ana Pivcevic 0 Reputation points
2 answers

How to fix a bluescreen when using PC hotspot.

Hi there, Over the past few days, I've witnessed my PC crushing whenever I enable the hotspot and connect my phone. Once I've connected to the hotspot, it takes about 5 minutes and my pC crashes. here are the dump files:…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-10-09T14:08:53.0133333+00:00
steven okoth 0 Reputation points
commented 2026-10-09T16:15:06.5233333+00:00
David-M 127.7K Reputation points Independent Advisor
2 answers

How to Setup Outlook Appearance - Color and Patterns

A workstation update caused my Outlook program to change in appearance. It is not apparent on how to change the appearance to what it was before the update and tools are not intuitive enough to find on my own!!!

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-09T16:02:06.1633333+00:00
Donald Sisneros 0 Reputation points
edited an answer 2026-10-09T16:14:45.8466667+00:00
Ivory 2,065 Reputation points Independent Advisor
2 answers

My cursor jumps when typing

When I am typing sometimes the cursor jumps to a different location and enters the letters I typed there. All of the solutions I have read on this subject seem to deal with the touchpad, but I have that turned off.

Windows for home | Other | Search, touch, and mouse
asked 2026-10-09T15:34:00.1466667+00:00
Cecilia Haas 0 Reputation points
answered 2026-10-09T16:12:58.5933333+00:00
Manoel Barros 22,245 Reputation points Independent Advisor
1 answer

cash back down??

I am not seeing microsoft cashback on my PC. It was there yesterday. Problem

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,509 questions
asked 2026-10-09T16:09:13.0566667+00:00
Joanne Roszkowski 0 Reputation points
answered 2026-10-09T16:09:51.9933333+00:00

AI answer

1 answer

Locked out of my pc

When updating my bios from my computer, Windows heart reset my login pin code and I forgot for a moment what my password was I couldn’t get the Sms code because the system wasn’t working properly. I tried this multiple times after while I requested a…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-09T10:52:52.41+00:00
mike 0 Reputation points
commented 2026-10-09T16:09:39.54+00:00
GsN5034 - IA 78,420 Reputation points Independent Advisor
2 answers

Microsoft 365 Outlook App. How to enable biometrics or another layer of security on the app

Microsoft 365 Outlook App. How to enable biometrics or another layer of security on the app, so if my phone is stolen, they cannot access my emails

Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
asked 2026-10-09T12:34:40.4633333+00:00
Anna 0 Reputation points
commented 2026-10-09T16:09:31.77+00:00
EmilyS726 271.5K Reputation points Independent Advisor
2 answers

I want to rest my Windows 11 machine to function like windows XP did back in the day.

My windows 11 system is broken beyond repair with problems that are to numerous to mention but would require 1000s of hours to resolve but will still be left with unfixable problems for the most part at the end of it all only to have new problems…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-08T02:44:32.67+00:00
Craig Turner 0 Reputation points
answered 2026-10-09T16:09:21.9233333+00:00
Bulldog 4,865 Reputation points
1 answer

when sign in onedrive

When I try to sign in to OneDrive, a notification regarding the Company Portal app appears; however, I encounter an error when attempting to install and sign in to it. Could the administrator please assist me in resolving this issue? Thank You, Best…

Microsoft 365 and Office | OneDrive | For business | Android
asked 2026-10-08T07:59:46.5433333+00:00
Phạm Anh Lâm 20 Reputation points
edited a comment 2026-10-09T16:09:13.08+00:00
Alina Le 5,585 Reputation points Independent Advisor
1 answer

Microphone Icon still missing - Follow Up Ticket Number 7109830667

I need HUMAN support. I put in a ticket which the agent advised would be sent to the developers and that the Microphone Icon should appear within a few days. NOTHING HAS HAPPENED. PLEASE HELP. REFERENCE TICKET 7109830667.

Microsoft Copilot | Other
asked 2026-10-09T16:06:31.2066667+00:00
Camille Surant 0 Reputation points
answered 2026-10-09T16:08:28.0466667+00:00

AI answer

1 answer

subitement la souris incorporee ne travaille pas. je suis obligee d'utiliser une souris externe. je voeux resoudre le probleme/ mouse interne ne fonctionne pas. que faire?

subitement la souris incorporee ne travaille pas. je suis obligee d'utiliser une souris externe. je voeux resoudre le probleme/ mouse interne ne fonctionne pas. que faire?

Windows for home | Other | Devices and drivers
asked 2026-10-09T15:24:34.7133333+00:00
Pierre Shamaella Ketoura 0 Reputation points
answered 2026-10-09T16:07:05.6266667+00:00
David-M 127.7K Reputation points Independent Advisor
3 answers

My Windows explorer on the Windows 10 OS has been lagging and getting stuck when selecting multiple files.

My Windows explorer on the Windows 10 OS has been lagging and glitching when selecting multiple files by dragging a select box in the explorer window. Whenever I drag the select box above or below the window, it scrolls endlessly, even after I release my…

Windows for home | Windows 10 | Performance and system failures
asked 2026-10-07T04:08:44.6766667+00:00
Jesse Babineau 0 Reputation points
commented 2026-10-09T16:06:43.41+00:00
Ivan B 125K Reputation points Independent Advisor
1 answer

Begging for help with Outlook Classic send/receive issues

I have been trying to get help with Outlook Classic send/receive issues periodically for 2 years. One time about a year ago a rep remoted in and set up a new profile but the problem is not resolved. I've been sent multiple links and sets of instructions…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-08T14:22:43.5633333+00:00
Linda Jaros 0 Reputation points
commented 2026-10-09T16:02:30.38+00:00
Linda Jaros 0 Reputation points
1 answer

Azure Database for PostgreSQL flexible server: Diagnostic log export to Log Analytics stopped suddenly for all categories, server healthy, recreating settings and restart have no effect

Issue Diagnostic log export from an Azure Database for PostgreSQL flexible server (West Europe) to a Log Analytics workspace stopped abruptly on 24 Aug 2026 between 08:43–08:57 UTC. All five resource-specific tables ceased ingesting new records…

Azure Database for PostgreSQL
asked 2026-08-24T18:46:32.3066667+00:00
megamingus 0 Reputation points
edited a comment 2026-10-09T16:01:44.02+00:00
Povilas Poguda 0 Reputation points