10,280 questions
10,280 questions with Windows for home | Windows 11 | Accounts, profiles, and login tags
2 answers
Windows repeatedly locks me out in the home screen
Windows has locked me out of my PC multiple times when starting it. I get the screen below after inputting my PIN. As I need to wait 2 hours for it to unlock, you can imagine this is not exactly a pleasant experience. Could you please point me to where…
Windows for home | Windows 11 | Accounts, profiles, and login
asked
2026-10-13T09:08:53.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 14.000000000000002%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Christoph Verstraeten
0
Reputation points
commented
2026-10-13T10:48:00.84+00:00
Christoph Verstraeten
0
Reputation points
1 answer
I need to speak to a real agent
I have sent multiple emails throughout years trying to recover a former Microsoft account I am still logged into on my Xbox, but no matter what I do, I can’t each an agent nor can I get a follow up or reply email, it always has me list a bunch of stuff…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 73%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
I need help with my account recovery
I keep getting the email back that information provided either does not match our records or is incomplete,Where as I have provided the recent transaction number (subcription bill) with the card that paid this,picture of evidence that my account was…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-13T09:13:13.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 22%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYL%3C/text%3E%3C/svg%3E)
yuan lu
0
Reputation points
answered
2026-10-13T09:14:18.3766667+00:00
AI answer
2 answers
Windows 11 + makes me reset pin after update, on multiple computers
Hi Team, I have an issue whereby after receiving a Windows update, my laptop and PC both will ask me to re-login to the computer and then also reset my pin code. This isnt just a one off issue, this happens after nearly all Windows Updates. This issue…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 39%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
0 answers
Microsoft account hacked and account recovery tool is not helping at all
I am on a separate account made for the purposes of receiving help, my account was hacked and the email both used for the account itself and the recovery email tied to the account have been changed to a different email not owned by me, I have tried the…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 48%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
3 answers
Adding a Family Member
Hi I am the admin on our Family group. We have a new laptop and I've added my profile but I'm stuck in an authentication loop trying to add my son (child profile). I was able to add him in, but now I'm not receiving any verification codes to my mobile…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 49%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
Why I lost my microsoft account?
I can't login to my microsoft account which i could login before. I didn't delete my account so why i can't login to it?
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 22%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
Locked Out of Windows 11 Due to PIN Reset Microsoft Account 2FA Not Working
Hi everyone, I'm unable to log in to my Windows 11 PC and need help recovering access without losing my personal files. This is my another account and the problem with account is [PII removed]@outlook.com Here is my situation: Windows asks me to reset…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-11T03:32:16.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 25%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mohanasundar
0
Reputation points
commented
2026-10-13T07:42:21.33+00:00
Mohanasundar
0
Reputation points
2 answers
Assistance Needed to Remove Old Hacked Email and Update Microsoft Account
Hello, Thank you in advance for your assistance. I'm trying to close an old email account that was hacked. Unfortunately, this email address is still linked to the Microsoft account I use to log in to my computer. I have created a new email address and…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-12T17:15:42.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 91%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Keshia LeBlanc
0
Reputation points
answered
2026-10-13T07:07:05.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,060
Reputation points Microsoft External Staff
Moderator
2 answers
My new password is not accepted
I was asked to change my password. I did, and repeated it. Now the new password is not accepted. i cannot change to a new password, as the only option to do that is by connecting to a flash drive . So what can I do
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-10T17:30:30.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 64%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Frits-SinJackie Hartsuiker
0
Reputation points
answered
2026-10-13T06:43:36.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
23,290
Reputation points Microsoft External Staff
Moderator
2 answers
i need to talk with someone at microsoft
i reinstalled windows 11 and i can't sign into my account. I need to talk to someone.
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-12T19:18:31.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 20%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWR%3C/text%3E%3C/svg%3E)
William Rogers
0
Reputation points
answered
2026-10-13T02:57:42.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,695
Reputation points Microsoft External Staff
Moderator
1 answer
I got Hacked I got access to my account and then my account was locked what I do
Hi, I was hacked about a month ago. I talked with support because my account security email was changed. They tried to do something (but it didn't solve anything), so I waited to change the security email to my email, but my account was locked without…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-12T20:18:35.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 36%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
dokii
5
Reputation points
commented
2026-10-13T00:47:01.0666667+00:00
Jeronimo Fuerte
46,760
Reputation points
Independent Advisor
1 answer
New phone locked out of microsoft
My old phone was factory reset. I could not restart and purchased new phone. Same number. I could not remember my password for one drive as I was logged in all the time. I usually authenticate through the app. I tried a password reset and kept selecting…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-12T20:17:24.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 79%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Annie
0
Reputation points
answered
2026-10-13T00:08:58.2533333+00:00
Jeronimo Fuerte
46,760
Reputation points
Independent Advisor
1 answer
Windows 11 forces PIN validation on boot for Edge, Teams and Phone Link
Hello. I am facing a persistent issue in Windows 11 where Microsoft Edge (running multiple windows and dozens of open tabs that I must keep active), Teams, and the Phone Link app demand PIN validation (Windows Hello) via toolbar prompts or "Your…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
2 answers
Lost Windows password from old laptop
Hi there, I have this old laptop that I am logging into with a local account. Back when I started using it years ago, I used to log into it using my Microsoft account before deciding to switch to a local account. Fastforward to today, I am trying to sign…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 41%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
I've been hacked!
Hello. I've been hacked; my Microsoft account has been compromised, it's details (both password and email + recovery) changed. I have ample evidence this has occurred, from screenshots to Windows Credentials from Credential Manager to even a receipt of a…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-12T02:41:42.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 1%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
E Hernandez
0
Reputation points
answered
2026-10-12T17:45:16.28+00:00
Dio Xavier
297.1K
Reputation points
Volunteer Moderator
2 answers
when i try to sign into Microsoft store it dose nothing HELP
when i click the sign in button it disappears and takes me no were, i have try many cmd things and the reset and repair, and the ws.reset, sync time,looked for windows updates,. And nothing seems to work help please
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-11T21:47:29.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 30%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
austin cantu
0
Reputation points
answered
2026-10-12T17:29:27.7+00:00
Dio Xavier
297.1K
Reputation points
Volunteer Moderator
2 answers
How to change admin after a partner dies
I am trying to access Microsoft 365 on this pc but I cannot because the admin belonged to my partner who passed away. I how do I change admins and update my pin
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 20%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
2 answers
how do I recover my account that was changed email by someone I did not know and now I cannot have any excess to it
I was browsing through a website where they give out free skin and I saw the advertisement where the person promoting this advertisement was a popular streamer or so I thought. I press the web he said you can get the free skin and was asked to fill in my…
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 84%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
3 answers
microsft acc problem
i want to delete my acc in laptop . and i want add another acc
Windows for home | Windows 11 | Accounts, profiles, and login
10,280 questions
asked
2026-10-12T05:29:34.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 28.999999999999996%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
sanodya wijegunawardhana
0
Reputation points
answered
2026-10-12T10:38:00.4166667+00:00
Kapil Arya
38,526
Reputation points
Volunteer Moderator