6,165 questions
6,165 questions with Windows for home | Windows 10 | Windows Hello, lock screen and sign-in tags
1 answer
Disable Hello PIN
Whichever medium (Copilot or remote tech support). With Copilot several hours during the last Three Days, this AI is Stupid, as for remote tech support, out of 2 sessions today, neither tech assoc. sent the session recover info., each made a change(s),…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-04T01:37:07.0833333+00:00
Kevin M. Wilson
0
Reputation points
answered
2026-10-04T02:52:28.84+00:00
EmilyS726
270.5K
Reputation points
Independent Advisor
2 answers
PIN not recognized on home computer.Asks for admin. I am admin.
I’ve been hacked. Changed PW used on desktop. Did not change PIN. (It didn’t suggest it and I didn’t think of it) Now I can’t log in using PW and it doesn’t give me option to switch to using PW. Says an admin needs to unlock computer. But I am the admin…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-03T23:24:39.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 7.000000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Christine Marchell
0
Reputation points
answered
2026-10-04T02:27:02.0966667+00:00
GsN5034 - IA
77,985
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Windows Hello not working
So, my Windows Hello isn't working and I cannot take it off because the case is grey and locked. But I cannot configure it either because every time I try to do so, the window/tab just opens and closes right away. Im stuck and my PC is going to get…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 68%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
3 answers
cách mở khóa thiết bị nếu lỡ khóa từ xa và xóa thiết bị trên
Tớ hôm qua quên mất thiết bị của em tớ và lỡ khóa thiết bị mà em tớ đang học á, tớ là quản trị của tài khoản microsoft, tớ cx lỡ xóa thiết bị luon và giờ em tớ k đăng nhập đc, giờ phải làm sao để mở khóa đây ạ, máy tính em tớ đang sử dụng là hệ điều hành…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-05-10T10:07:54.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 88%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Phạm Bảo Trung Trần
0
Reputation points
answered
2026-10-03T11:47:22.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 33%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
huyen
0
Reputation points
2 answers
Factory Resetting a Microsoft Surface Pro 4
I have a Microsoft Surface Pro 4 that I purchased in July 2020 and want to donate to a nonprofit organization. The problem is that I can no longer remember my PIN, and Windows Hello facial recognition no longer recognizes me. As a result, I can't access…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-03T03:01:14.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 81%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Terri Heeter
0
Reputation points
answered
2026-10-03T11:08:57.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
109.6K
Reputation points MVP
Volunteer Moderator
2 answers
I need to update Microsoft Windows 10 to 11 but I can not sign into my PC anymore.
My son did a reboot into safe mode. It gave me a sign in screen for password. It would not take my password. Now I’m back to a blank screen again and I have no help. I’m <PII removed> and not good at this without a tech phone help or them…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-02T18:28:39.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 20%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sherry Withrow
0
Reputation points
answered
2026-10-03T09:10:51.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
22,915
Reputation points Microsoft External Staff
Moderator
2 answers
FORGOTTEN PASSWORD
I forgot the password to my hp X360 laptop, please how can I reset it?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-02T08:46:07.63+00:00
OKECHUKWU PHILLIPS NWOBODO
0
Reputation points
answered
2026-10-02T09:17:19.61+00:00
DaveM121
936.3K
Reputation points
Independent Advisor
1 answer
Why does it not sign me into Office apps after prompting me to sign in through windows hello and entering a PIN, which i do but it brings up error
Why does it not sign me into Office apps after prompting me to sign in through windows hello and entering a PIN, which i do but it brings up error
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-30T19:43:51.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 67%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
breejesh patel
0
Reputation points
commented
2026-10-02T03:55:02.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,320
Reputation points Microsoft External Staff
Moderator
1 answer
ERROR DE CREACION DE PIN AL INICIAR SESION DE MICROSOFT EN MI LAPTOP
Tengo un problema, hace poco hackearon mi cuenta de microsoft y cambiaron el correo principal, logre recuperarla y me dejaron esperar 30 dias para volver a cambiar a otro correo, ayer ya hice el cambio de correo y elimine el de los hackers, sin embargo…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-01T04:32:51.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 37%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Arturo Velasco
0
Reputation points
commented
2026-10-01T17:15:56.1833333+00:00
GsN5034 - IA
77,985
Reputation points
Independent Advisor
2 answers
How to access computer when incorrect pin and forgot pin option doesn’t appear
I know my windows passeword but today i could enter it when trying to log in. I was only giving the pin option. It say that i have the icorrect pin. Therefore i wanted to try the option “forgot my pin” but then a small grey pop up window open and try to…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 78%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
Trying to reset password for a pc.
Every thing I've looked up says to boot in safe mode with command prompt, but when I go in there it asks me for the password that I don't have. How can I reset the password, while I don't remember what it is?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 3%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
Sign-In Nightmare
I need a codec for an old WIN 10 machine I use for a specific purpose. It's available in the APP store. Should be an easy transaction, I thought. HAH!! I'm met with: PROVE you are you. I enter into an endless loop of sign-in options I haven't a clue…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-29T22:45:35.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
James E Conley Jr
0
Reputation points
commented
2026-10-01T00:22:24.07+00:00
Manoel Barros
22,050
Reputation points
Independent Advisor
2 answers
Microsoft Hello Face Recognition and Pin error and unavailable.
Whenever I try to log in to my laptop using face recognition and PIN, it doesn't work because it says, "Something happened, and your PIN isn't available." Then, I am prompted to set up my PIN again and reset it. When it comes to the reset page,…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-30T15:13:45.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
erene soffiya
0
Reputation points
answered
2026-09-30T15:59:00.13+00:00
GsN5034 - IA
77,985
Reputation points
Independent Advisor
4 answers
Unable to change PIN no on windows 10
Whilst logged into windows I changed my PIN number. On starting up again message on screen shows "Something happened and your PIN isn't available. Click to set up your PIN again. Doesn't work. What do I do now?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-27T20:00:26.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 83%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM1%3C/text%3E%3C/svg%3E)
mackashow 1
0
Reputation points
commented
2026-09-29T21:35:35.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,900
Reputation points
Independent Advisor
2 answers
how do i fix a problem of couldn't find fingerprint scanner with window hello fingerpint
i wanted to enable both my fingerprint and facial recognition but it's saying couldn't find finger print scanner and camera compatible with window hello finerprint and face
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-28T14:24:19.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 95%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZL%3C/text%3E%3C/svg%3E)
Zainab Lemboye
0
Reputation points
answered
2026-09-28T14:58:39.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
180.3K
Reputation points
Independent Advisor
1 answer
Lock screen weather widget problem
My weather widget is no available for setup on my lock screen. as it now greyed out. it will not work on picture or windows spotlight
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-28T07:29:42.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 50%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mikeo Cyndyeo
0
Reputation points
answered
2026-09-28T08:15:15.04+00:00
GsN5034 - IA
77,985
Reputation points
Independent Advisor
2 answers
BIOS update now locked out
Hi, I just completed BIOS updates now I’m unable to sign into my computer. I have tried my computer password and Microsoft password. And also changed my Microsoft password. Please help.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-28T00:24:41.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 66%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERI%3C/text%3E%3C/svg%3E)
RAATZ Ian
0
Reputation points
answered
2026-09-28T03:02:21.39+00:00
GsN5034 - IA
77,985
Reputation points
Independent Advisor
2 answers
how do I fix my fingerprint scanner that stopped working after recent update
I've used the fingerprint option to sign in since getting this laptop a year ago and it has stopped working all of a sudden forcing me to have to use my pin to sign in. I noticed that it was after the latest system update. Now it is saying there isn't a…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-26T20:38:00.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 86%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Amanda Francis
0
Reputation points
answered
2026-09-26T22:03:12.6733333+00:00
Manoel Barros
22,050
Reputation points
Independent Advisor
2 answers
how to find how many email addresses on my account
i want to know how many valid email accounts are on my account
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-25T04:26:53.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 18%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM1%3C/text%3E%3C/svg%3E)
mccavity 101
0
Reputation points
answered
2026-09-25T05:06:29.4666667+00:00
SD - IA
180.3K
Reputation points
Independent Advisor
1 answer
Wife passed away don't know password for windows
My wife Julie Ferguson- Gould dob 3/22/62 passed away 5/5/2018. I am wanting to sign on her computer and can't. All passwords failed. I need to save pictures and music from PC before I reformat it for myself. Please I need help I have tried going thru…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-24T03:09:17.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
kate gould
0
Reputation points
edited the question
2026-09-24T05:07:42.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2)
16,640
Reputation points
Volunteer Moderator