how do i fix a problem of couldn't find fingerprint scanner with window hello fingerpint

If Windows Hello says it couldn’t find a fingerprint scanner or a camera compatible with Windows Hello Face, the usual causes are: the device does not have supported hardware, Windows Hello is not fully set up, drivers/firmware need updating, or the biometric device is not being detected.

Try these steps in order:

1. Sign in with PIN or password first If biometric sign-in is failing, use a PIN or password so Windows settings can be changed.
2. Check whether the PC actually supports both features
   • Windows Hello Face requires a compatible IR camera.
   • Windows Hello Fingerprint requires a built-in or supported fingerprint reader.
   • A normal webcam used for video calls is not enough for Windows Hello Face.
   • Some devices do not support one or both features. For example, Surface Laptop 13-inch 1st Edition and all Surface Laptop Go models do not support facial recognition.
3. Make sure Windows Hello is configured Open Start > Settings > Accounts > Sign-in options and check whether Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello) can be set up.
4. Install the latest Windows, driver, and firmware updates On Surface devices, open the Surface app and expand Help & support to check update status, then select Check for updates if updates are available. If the device is not a Surface, update the device drivers in Windows, especially biometric and camera-related drivers.
5. If face recognition is available but not recognizing properly Go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) > Improve recognition and re-scan the face. If appearance changed significantly, remove the face scan and set it up again.
6. If fingerprint recognition was working before or is available intermittently Go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and:
   • select Add a finger or Add another to register more than one fingerprint
   • or select Remove, then Set up again Also make sure the finger and reader are clean and dry.
7. If using an external fingerprint reader or camera on Windows 11 Enhanced sign-in security can block some third-party devices. In Settings > Accounts > Sign-in options > Additional settings, check Enhanced sign-in security:
   • If using a non-ESS device, turning it off can allow the device to work.
   • Warning: disabling Enhanced sign-in security removes existing ESS enrollments and associated credentials such as passkeys.
8. Run the Windows Hello troubleshooter If facial recognition is the issue, run the Windows Hello troubleshooter from the provided Microsoft troubleshooter link.
9. If the hardware is missing, there is no software fix If the PC does not include a compatible fingerprint reader or IR camera, Windows Hello Fingerprint or Face cannot be enabled until supported hardware is added.
10. Last resort if Windows Hello worked before If the problem started after a recent app, driver, or update, a restore or reset can help. This can affect installed apps and settings, so back up important data first.

• Troubleshoot problems with Windows Hello on Surface
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• Troubleshoot problems with Windows Hello on Surface