Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,561 questions
2 answers
One of the answers was accepted by the question author.
Account holder deceased
How do i delete the account of a relative who is deceased
Microsoft 365 and Office | Other
asked
2026-05-27T12:14:52.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 63%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
maureen gibling
20
Reputation points
recommended
2026-11-06T21:16:33.3+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
0 answers
PROBLEM WITH LOG IN
Good evening, I need some help. This morning, when I tried to access my Microsoft account, I was told that the email address (ciccobullo ) was not linked to any Microsoft account. I discovered that it has been changed to coccobello20.f1xv0z6," along…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,596 questions
asked
2026-11-06T21:16:11.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 83%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Cocco Bello
0
Reputation points
asked
2026-11-06T21:16:11.61+00:00
Cocco Bello
0
Reputation points
2 answers
Refund for Microsoft 365
I need to get a refund on my Microsoft 365. I am no longer allowed to use the card that is has been charged to. I can give you a new card number. Thank you
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,701 questions
asked
2026-11-06T20:41:01.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 96%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Brooke Clearwater
0
Reputation points
edited an answer
2026-11-06T21:15:50.3+00:00
EmilyS726
278.3K
Reputation points
Independent Advisor
1 answer
How to access a deceased persons computer (windows 11) without the pin or password?
My son has passed away and while I have his PC, I do not have his passwords or pin. I want to access his contacts and files.
Windows for home | Windows 11 | Accounts, profiles, and login
10,488 questions
asked
2025-09-03T17:41:59.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 77%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
B. King
0
Reputation points
recommended
2026-11-06T21:14:59.8133333+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
1 answer
my outlook is deemed unlicenced despite having a current subscription
went to log in and the outlook states i am using an unlicenced product. I have a current subscription . i can not reply or forward any emails. If i install a new version will it override my existing emails and will they all be lost ?
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,089 questions
asked
2026-11-06T21:10:42.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 19%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Diana Buzzo
0
Reputation points
answered
2026-11-06T21:11:40.7766667+00:00
AI answer
1 answer
Transferring MIcrosoft 365 to new device
How do I transfer my Microsoft 365 subscription to a new computer?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,055 questions
asked
2026-11-06T21:01:31.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 27%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Susan Scollay
0
Reputation points
edited an answer
2026-11-06T21:10:49.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
112.4K
Reputation points MVP
Volunteer Moderator
2 answers
Have i been hacked?
i was trying to play minecraft, it told me to re-sign in. I entered my information and it says that "This username has been turned-off for sign in. Try a different one or find the account this username is assiciated with" i tried again to…
Windows for home | Windows 11 | Recovery and backup
5,886 questions
asked
2026-11-06T19:45:57.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 53%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
NHQZ9SN0015262D58D7600 LAPTOP
0
Reputation points
edited the question
2026-11-06T21:10:39.17+00:00
EmilyS_726
34,015
Reputation points
Volunteer Moderator
4 answers
WUDFRd Driver Failure (0xC0000365) causing UI screen freezes?
Hi everyone, For the past few days, my system has been experiencing persistent screen micro-stutters and UI freezes (display locks up, but background audio and mouse cursor continue working). In Event Viewer, I consistently get the following error…
Windows for home | Windows 11 | Performance and system failures
32,744 questions
asked
2026-10-31T18:02:24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 39%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sara Kov
0
Reputation points
answered
2026-11-06T21:09:37.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
86,810
Reputation points
Independent Advisor
1 answer
Error in logging in in my Surface pro
Hi Can you please help me solve the problem. I cant log in because the system fails to upload.
Surface | Surface Pro | Install and update
3,422 questions
asked
2026-11-06T21:08:54.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 0%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Turki Ali Omar
0
Reputation points
answered
2026-11-06T21:09:16.2533333+00:00
AI answer
1 answer
Conta Microsoft invadida e endereço Hotmail não encontrado
Olá, equipe de suporte Microsoft. Recentemente perdi completamente o acesso à conta. Ao tentar entrar, recebo a mensagem de que o endereço não existe mais. Já tentei utilizar o assistente de recuperação da Microsoft, mas ele também não reconhece o…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,596 questions
asked
2026-11-06T19:42:28.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 6%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Erivelton Saraiva
0
Reputation points
commented
2026-11-06T21:08:44.59+00:00
Jonathan Deives
83,490
Reputation points
Independent Advisor
3 answers
How to teach users how to use OneDrive?
Most of my users shut it off, and honestly I encourage them to do that when they never took more than 5 minutes to try and learn how it works. There is a like a bunch of 20 minute Youtube videos that show how do the basics with it. I share them, I walk…
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,152 questions
asked
2026-11-06T18:29:05.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 4%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAI%3C/text%3E%3C/svg%3E)
Am i confused?
0
Reputation points
answered
2026-11-06T21:07:42.4266667+00:00
Bulldog
5,510
Reputation points
2 answers
550 5.7.1 Message rejected: Message lacks SPF/DKIM/DMARC Auth Records
About 50% of my clients that have emailed me since yesterday are getting the message 550 5.7.1 Message rejected: Message lacks SPF/DKIM/DMARC Auth Records (AS9031519) [TY2PEPF0000AB8A.apcprd03.prod.outlook.com 2026-11-06T19:53:27.630Z…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,537 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 90%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
3 answers
the "replace" and "replace all" option is not not working WORD
I go to HOME--> Find--> and Replace, but the "replace" and "replace all" functions cannot be highlighted and are therefore not working. How do I fix this?
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,290 questions
asked
2026-11-06T20:09:08.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 49%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Anne Marie Lasoski
0
Reputation points
answered
2026-11-06T21:06:52.9433333+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
1 answer
How do I reinstall Office Professional Plus 2013?
How do I reinstall Office Professional Plus 2013? It was running on my computer and was not uninstalled before Windows failed and was deleted and reinstalled.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,873 questions
asked
2026-11-06T21:03:48.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 89%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ralph Strohm
0
Reputation points
answered
2026-11-06T21:04:38.3133333+00:00
AI answer
2 answers
One of the answers was accepted by the question author.
How to get update 25H2 when my system doesn't show any new update offerings?
I am running Win11 Pro, and my version is 24H2. At present, I am not offered any other future updates and I would like to download and install 25H2 and later 26H2. Any reason I am not offered any new updates?
Windows for home | Windows 11 | Windows update
15,781 questions
asked
2026-11-05T20:14:22.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 41%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEJ%3C/text%3E%3C/svg%3E)
Ernie Jepsen
0
Reputation points
answered
2026-11-06T21:04:12.3766667+00:00
Lester Bernard Reyes
86,810
Reputation points
Independent Advisor
1 answer
Automatic AD Account Lockouts
A domain service account is being automatically locked out at seemingly random intervals. When checking event viewer log 4625, the caller computer name and associated IP address are the domain controller. I have checked other event IDs like 4740, 4771,…
Windows for business | Windows Server | Directory services | Active Directory
asked
2026-11-06T21:02:37.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 1%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Ethan McConihe
0
Reputation points
answered
2026-11-06T21:03:57.1033333+00:00
AI answer
1 answer
Can’t find how to request refund for Microsoft 365
I forgot to cancel a freee trial and was charged $199.99. I received an email telling me that if I request a cancellation and refund within 30 days, that I would be refunded. I cancelled the subscription but I cannot find how to request a refund. I’ve…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,701 questions
asked
2026-11-06T20:39:43.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Philip DeHart
0
Reputation points
answered
2026-11-06T21:03:28.3366667+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
1 answer
Subscription billing
I am being billed for a subscription that I cannot see, both my accounts say I have no subscriptions but am being billed every month for this. I don't understand why I am unable to speak to a human. As well as when I call the support number, I am…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,701 questions
asked
2026-11-06T21:01:13.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 39%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ryan Healy
0
Reputation points
answered
2026-11-06T21:01:59.8566667+00:00
AI answer
2 answers
windows 11 won't install
windows 11 won't install it downloads but won't install
Windows for home | Windows 11 | Install and upgrade
9,389 questions
asked
2026-11-06T20:34:43.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 79%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dale and Anne Davison
0
Reputation points
answered
2026-11-06T20:59:03.4733333+00:00
CrazyKats
20,295
Reputation points
Volunteer Moderator
1 answer
SUBSCRIPTION WRONGLY IDENTIFIED AS NOT PAID
(because of computer issues at the time of renewal) my subscription was paid using my wife's email address and i have (in theory) installed that on (our) machine but microsoft365 personal is now closed to me as it says the subscription hasn't been…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,731 questions
asked
2026-11-06T20:56:35.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 2%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
David Willis
0
Reputation points
answered
2026-11-06T20:56:53.2166667+00:00
AI answer