685 questions
685 questions with Windows for home | Other | Recovery and backup tags
1 answer
BitLocker.
I entered my recovery key and it reported an error; how else can I unlock my computer?
Windows for home | Other | Recovery and backup
asked
2026-10-02T09:30:30.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
אורחן סולטנוב
0
Reputation points
answered
2026-10-02T10:04:00.5866667+00:00
DaveM121
936.3K
Reputation points
Independent Advisor
2 answers
Bitlocker missing...any ideas how to recovery it?
In my MIcrosoft account, I have a PC registered (Windows 10 OS) but it says that no bitlocker key has been backed up to my Entra ID. The PC crashed during shutdown and is not starting now. I have tried all the necessary troubleshooting diagnostics to…
Windows for home | Other | Recovery and backup
685 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 81%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
how to fix automatic repair error loop
Laptop WorkOne5 is stuck on Auto repair at startup.
Windows for home | Other | Recovery and backup
685 questions
asked
2026-10-01T19:56:09.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 57.99999999999999%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alejandro Correa
0
Reputation points
answered
2026-10-01T21:42:45.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
85,510
Reputation points
Independent Advisor
1 answer
Como eu recupero
Eu acabei desinstalando o autenticador sem querer só que eu não tinha feito o backup e agora eu não consigo recuperar minhas contas oque que eu faço?
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-28T23:52:20.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Matheus Cavalcante
0
Reputation points
answered
2026-10-01T10:43:18.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
27,645
Reputation points Microsoft External Staff
Moderator
2 answers
Urgent Assistance Required – Microsoft Account Recovery and BitLocker Recovery Key
After installing the Windows update and restarting the computer, Windows unexpectedly requested the BitLocker Recovery Key. I have identified the Microsoft account associated with the device: Microsoft account: nourn......a@g***m Unfortunately, I no…
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-29T10:57:09.92+00:00
walid chafroud
0
Reputation points
commented
2026-09-29T15:58:34.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
42,155
Reputation points
Independent Advisor
1 answer
recover bit locker key
Dear Microsoft Support Team, I am writing to request your assistance in recovering the BitLocker Recovery Key for my ASUS laptop. The Microsoft account that was previously associated with my laptop and used to store the BitLocker Recovery Key…
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-28T11:54:40.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 50%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jayapal Chandran
0
Reputation points
answered
2026-09-28T12:29:54.88+00:00
DaveM121
936.3K
Reputation points
Independent Advisor
2 answers
Finding the CORRECT Bitlocker Recovery
I only show one Bitlocker number and the tech said it's OLD, doesn't match yet it shows my computer. HELP
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-25T15:30:41.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Christyl Seymour
0
Reputation points
answered
2026-09-25T16:03:55.86+00:00
EmilyS726
270.5K
Reputation points
Independent Advisor
1 answer
BitLocker recovery key problem
I am having trouble getting my BitLocker recovery key it is telling me that my computer is not found what to do I have an ASUS Zenbook Laptop
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-23T21:18:25.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 39%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Amy Funck
0
Reputation points
answered
2026-09-23T21:50:38.2766667+00:00
Jonathan Deives
81,965
Reputation points
Independent Advisor
4 answers
One of the answers was accepted by the question author.
win 11 25H2KB5101684 (OS Builds 26200.8973 and 26100.8973) Preview snd win 10 22H2 KB5120249 (OS Builds 19045.7663 and 19044.7663) issue
Is Microsoft ignoring a File History problem caused by recent Windows updates? Hi everyone, I’m wondering if anyone else is experiencing the same File History problems on Windows 10 or Windows 11. My laptop is running Windows 11 25H2. Before installing…
Windows for home | Other | Recovery and backup
685 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 36%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
I WANT TO FIND MY BITLOCKER RECOVERY KEY FOR MY COMPUTER
I WANT TO FIND MY BITLOCKER RECOVERY KEY FOR MY COMPUTER
Windows for home | Other | Recovery and backup
685 questions
asked
2026-04-11T17:35:54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 61%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Sotak
10
Reputation points
commented
2026-09-23T09:04:20.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 92%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
kajal chauhan
0
Reputation points
1 answer
Bitlock recovery issue
Hello Microsoft support, i’ve recently come across an issue when booting up my PC the bit lock recovery screen. I understand I needed to visit a specific website aka.ms/my recovery key however, upon logging in to my account, no matter the device network…
Windows for home | Other | Recovery and backup
685 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 18%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
3 answers
i lost my bit locker recovery key
good evening I cannot access my Microsoft account and I cannot find my BitLocker recovery key. My laptop is locked by BitLocker, and I urgently need to recover my personal files. I have tried checking my Microsoft accounts, but I cannot find the…
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-21T17:42:37.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 78%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
reem eitouni
5
Reputation points
commented
2026-09-22T17:12:21.2633333+00:00
Jonathan Deives
81,965
Reputation points
Independent Advisor
3 answers
Microsoft deleted my photos, how ca i get them back
I guess i was almost full of storage. I dont remember but maybe they asked me a question to free space, maybe i accepted, and they have disappeared. I love this photos so much, because they were when my daughter was a baby. I want to ask you how can i…
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-18T20:01:24.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 56.00000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Santiago Marín
0
Reputation points
commented
2026-09-22T16:19:46.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,820
Reputation points
Independent Advisor
2 answers
User folder missing
On a computer that has failed, the hard drive is apparently missing a user folder. The hard drive has not been plugged into another machine at this time. It is being accessed via USB adapter and windows explorer. There are 2 other users and the public…
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-22T14:41:10.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 7.000000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Susan Dodds
421
Reputation points
answered
2026-09-22T15:14:44.2233333+00:00
DaveM121
936.3K
Reputation points
Independent Advisor
1 answer
How to fix my dell computer
I have a dell computer it has came with windows 7 ultimate 32 bit but I lost the product key I have only computer and it is not booting into window 7 and the recovery partition also not working and how can I reinstall original genuine windows 7 ultimate…
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-18T17:53:29.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 14.000000000000002%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
ABHI RISHI
0
Reputation points
commented
2026-09-22T03:30:27.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,320
Reputation points Microsoft External Staff
Moderator
1 answer
I can go into my Microsoft account, but when I click on manage bitlocker keys the screen gets stuck.
I can go into my Microsoft account, but when I click on manage bitlocker keys the screen gets stuck. Sometimes a message pops up: we are trying to connect (me too)
Windows for home | Other | Recovery and backup
685 questions
asked
2026-08-02T06:49:39.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWG%3C/text%3E%3C/svg%3E)
Walter Gith
1
Reputation point
edited the question
2026-09-20T10:46:02.9266667+00:00
Gérard Oomens
132.5K
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Microsoft Account Recovery Stuck After Previously Approved Recovery Case Was Closed as “Inactive”
Microsoft Account Recovery Stuck After Previously Approved Recovery Case Was Closed as “Inactive” I am trying to recover a Microsoft account that was compromised and taken over by a hacker. I am now stuck in what appears to be an automated recovery loop,…
Windows for home | Other | Recovery and backup
685 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 6%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
3 answers
How to get my photos from onedrive back
i can't find my photos in the onedrive or even in the onedrive recycle bin even though it says there is 30 days until they are completely gone
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-14T01:21:16.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Janelle Pearson
0
Reputation points
commented
2026-09-17T09:28:18.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
11,245
Reputation points Microsoft External Staff
Moderator
3 answers
Clave de recuperación de BitLocker
Mi ordenador Lenovo no me deja iniciar sesión. Me pone que ha cambiado la configuración. El ordenador es para uso empresarial, accedo a mi cuenta de Microsoft y me pide una contraseña de 48 dígitos que no tengo. Necesito que se me facilite esta…
Windows for home | Other | Recovery and backup
685 questions
asked
2025-09-15T08:59:43.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 50%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Pau Sanfeliu Seguí
25
Reputation points
commented
2026-09-16T20:40:19.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Departamento de Sistemas
0
Reputation points
2 answers
How to find lost/delated file just 3 hrs before
Around 12.30 noon I was about to save file from desktop to pen drive, I found that these are not available on l aptop as well as on pen drive
Windows for home | Other | Recovery and backup
685 questions
asked
2026-09-16T08:57:19.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 97%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Anilkumar Chopde
0
Reputation points
answered
2026-09-16T09:31:11.7133333+00:00
DaveM121
936.3K
Reputation points
Independent Advisor