BitLocker recovery key problem

Amy Funck 0 Reputation points
2026-09-23T21:18:25.82+00:00

I am having trouble getting my BitLocker recovery key it is telling me that my computer is not found what to do I have an ASUS Zenbook Laptop

Windows for home | Other | Recovery and backup
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  1. Jonathan Deives 81,965 Reputation points Independent Advisor
    2026-09-23T21:50:38.2766667+00:00

    This key is usually saved to your Microsoft account, a USB drive, or printed when BitLocker was first enabled.Please try signing in to your Microsoft account on another device and check:
    https://account.microsoft.com/devices/recoverykey

    If the key was saved there, you should be able to unlock your PC.

    If you used a work or school account, you may need to contact your organization’s IT administrator.

    Unfortunately, if the recovery key is not available, it won’t be possible to access the system because of BitLocker encryption. In this case, the only option is to format the hard drive and reinstall Windows.

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