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Can't locate an invoice

I received an email regarding a declined payment for an invoice. I can't locate the invoice from Microsoft on my billing page. I not even sure what the $13.48 charge is for. This invoice was declined because of suspicious activity on my Apple credit…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-07T03:37:19.56+00:00
Joseph Jalbert 0 Reputation points
edited the question 2026-11-07T10:10:21.1133333+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
2 answers

Changes to my card

I have changes to my credit card that are not matching my history. Who can I talk to?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-06T22:44:16.8433333+00:00
Robert Hill 0 Reputation points
edited an answer 2026-11-07T07:56:26.5966667+00:00
Clary-N 18,950 Reputation points Microsoft External Staff Moderator
2 answers

I want to cancel that purchase don't want to use my visa card.

I want to cancel that purchase, don't want to use my visa card.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-07T00:56:35.39+00:00
james steed 0 Reputation points
answered 2026-11-07T07:44:56.18+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
2 answers

I am billing extra for more than months now

Hi, I am referring to my previous query not solved yet, I want to discontinue the inactive accounts.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T19:11:50.3166667+00:00
PAIGHAM ROSHAN 0 Reputation points
answered 2026-11-07T07:28:52.1466667+00:00
Thomas4-N 23,145 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft365 does not show "add phone number" on my profile management page

I have changed my phone number. When I go to the "Manage how you sign in to your account" on my profile, I see the option to remove my old number (which I stupidly did), but there is no option to "Add phone number", although the help…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T16:42:50.0433333+00:00
Enrique Chi 0 Reputation points
answered 2026-11-06T09:32:59.3833333+00:00

AI answer

2 answers

Dispute charge

I have a charge of $99.99 on my AMEX that was not authorized. I want to know why?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-06T00:21:17.41+00:00
Bruce Brannon 0 Reputation points
answered 2026-11-06T00:53:53.76+00:00
EmilyS726 278.3K Reputation points Independent Advisor
1 answer

Recurring charge

I see a recurring xbox fee that i never signed up for - Help!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T20:37:49.0933333+00:00
Michelle Balmer 0 Reputation points
answered 2026-11-05T20:38:23.4+00:00

AI answer

2 answers

I was billed for two versions of Office 365

I was billed for two versions of Office 365, one standard and one being Professional. How do I speak to a representative to get credited for the standard version?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T18:25:34.38+00:00
Stan Smith 0 Reputation points
answered 2026-11-05T19:22:51.9066667+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
3 answers

how can I get my invoice?

Hey, I need to get the Invoice for my microsoft365 subscription renewal. how can I get it?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-26T10:31:37.15+00:00
Maya Bargat 0 Reputation points
commented 2026-11-05T17:20:10.71+00:00
JuliaMarvin 23,890 Reputation points Volunteer Moderator
1 answer

Payment for a microsoft pc game plan

Microsoft website is making it near impossible to find out why I am being charged 9.99 each month. I have no such subscription in my list and i am unable to speak to anyone to cancel, asides doing it via my bank. Any help appreciated as to how i can…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T12:03:42.3866667+00:00
brian mcnulty 0 Reputation points
commented 2026-11-05T12:53:03.73+00:00
DaveM121 946.3K Reputation points Independent Advisor
2 answers

How to remove solution provider

Hi, our company has employed a solution provider for management of Microsoft 365. However, after 3 years, we find that this provider is below our satisfaction in response to our enquires. We are trying to take it over, just like before employing this…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T11:18:35.51+00:00
Terry Lee 0 Reputation points
answered 2026-11-05T12:43:00.17+00:00
Liora 3,285 Reputation points Independent Advisor
2 answers

Generate Tags

Sign in asks for email address. I provide it and it tells me the email is already part of my security info. When I click "continue" nothing happens and I am not sign in to ask Why I can't sign in? The above is as clear as I can make it. How do…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T20:47:43.81+00:00
PATRICK K SHINE 0 Reputation points
commented 2026-11-05T11:04:01.6233333+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
2 answers

Need to get my company discount on this last purchase.

I worked for Fluor Marine Propulsion, and we have a company discount. How do I get this? I have been trying to get this for months, and been unable to secure.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-31T03:18:32.6066667+00:00
Tory Landon 0 Reputation points
answered 2026-11-05T09:42:20.0866667+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
2 answers

change my phone number

I have gone into my account information page several times now and tried to edit my information so that I can change my phone information from "none" to my new number and I can not do it. I need help.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-04T18:27:22.9833333+00:00
Jerry Pickens 0 Reputation points
answered 2026-11-04T19:01:37.8166667+00:00
EmilyS726 278.3K Reputation points Independent Advisor
2 answers

Unknown charge on credit card statement Can I locate using Transaction Reference Number

I have a recurring charge on my credit card statement. I checked my subscriptions and there is nothing there. I have checked other accounts as well. I tried disputing the charge only to be told the charge is valid and I cannot have it removed from the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-04T18:14:58.7633333+00:00
Mom Cada 0 Reputation points
answered 2026-11-04T18:50:56.1233333+00:00
EmilyS726 278.3K Reputation points Independent Advisor
2 answers

Recurring charge to an unknown Office account

I'm being charged monthly for a Microsoft service but do not know which Microsoft account it's coming from. I can see the charge on my credit card statement but cannot find a Microsoft account causing the charge. How do I find out which account it is?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-04T01:33:48.3366667+00:00
Tom Arneman 0 Reputation points
answered 2026-11-04T02:53:55.6733333+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
1 answer

I need to submit a formal billing complaint about a subscription billed through TELUS since March 2022.

Hello, I am contacting Microsoft to request an investigation into a Microsoft OneDrive / Microsoft 365 subscription that appears to have been active since March 1, 2022. I recently discovered that I have been paying recurring monthly charges for this…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T19:53:04.2066667+00:00
FM 0 Reputation points
answered 2026-11-04T02:48:51.19+00:00
Xavier-D 14,440 Reputation points Microsoft External Staff Moderator
2 answers

Billing issue

I need to talk to a person on a Billing issue. I need a number to call.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-19T16:24:45.1033333+00:00
Dale Switzer 0 Reputation points
edited the question 2026-11-03T17:53:19.69+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
1 answer

Location Mixing

I am Canadian, have a Canadian billing address and history of accounts with Microsoft from Canada. I am currently in Thailand and trying to sign up for Azure services. The sign up auto fills to Thailand and I cannot change the region. It will not accept…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-28T09:26:29.8766667+00:00
jason pshyk 0 Reputation points
answered 2026-11-03T04:42:47.78+00:00
Rukshan edirisinghe 2,365 Reputation points
1 answer

I have an account i no longer use

I have an account I no longer use. How do i unsubscribe and get microsoft to stop charging me?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T01:03:24.92+00:00
Lewis Sullivan 0 Reputation points
commented 2026-11-03T01:38:04.2333333+00:00
Estrella721 47,660 Reputation points Independent Advisor