5,513 questions
2 answers
Is it possible to downgrade form Windows 11 Pro back to Windows 11 Home?
I bought a product key of Windows 11 Pro from ebay and it did not work. The seller sent me two other keys and they also did not work. The problem now is that I am stuck using a non-activated version of Windows 11 Pro and would rather go back to using the…
Windows for home | Windows 11 | Licensing and activation
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
2 answers
Trouble signing in on Mac laptop
I am having a problem signing into my Microsoft office 365 account on my Mac laptop computer
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,916 questions
asked
2026-02-26T01:35:31.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 53%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Michelle Evans
0
Reputation points
commented
2026-11-06T15:25:06.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 52%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AussieK
25
Reputation points
0 answers
Can't connect back to Microsoft contact.
I was connected to microsoft contact. He was controlling my pc and started to download something. But it would take too much and he told me to reconnect once downloaded. But I can't connect him now.
Developer technologies | C++
Developer technologies | C++
A high-level, general-purpose programming language, created as an extension of the C programming language, that has object-oriented, generic, and functional features in addition to facilities for low-level memory manipulation.
4,114 questions
asked
2026-11-06T15:23:13.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 89%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
JAHIN AHMED
0
Reputation points
asked
2026-11-06T15:23:13.94+00:00
JAHIN AHMED
0
Reputation points
1 answer
Account been hacked
My account was hacked even after changing password, I have tried to recover the account yet the information is not correct as they have changed it, I use this account for all devices and minecraft and now cannot access it. Been denied the account back so…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,592 questions
asked
2026-11-06T15:20:53.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 72%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anna
0
Reputation points
answered
2026-11-06T15:21:38.9966667+00:00
AI answer
2 answers
Notifications
I am attempting to log into my account however my authenticator app is not registering and allowing me to input my code for either of my Microsoft accounts. My work or school account. I am currently unable to get into my accounts due to this
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,212 questions
asked
2026-10-28T13:50:57.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Trisha Gaffney
0
Reputation points
edited a comment
2026-11-06T15:21:11.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 28.000000000000004%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alina Le
5,805
Reputation points
Independent Advisor
2 answers
despite having subscription for 365 its showing as unlicenced and read only
just bought refurbished laptop with windows 11 i have subscription for 365 family which renewed in july, installed365and its showing as installed but not activated ,showing as unlicenced just saying please contact microsoft supprt. i cant access or…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,872 questions
asked
2026-11-06T14:41:06.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 46%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
duncan campbell
0
Reputation points
answered
2026-11-06T15:20:46.49+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
2 answers
Hacked email sending emails to my contacts then infiltrating their emails
Hacked email sending emails to my contacts then infiltrating their emails - I've tried several steps to make this stop. My email is sending the email over and over again
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,534 questions
asked
2026-11-05T23:09:21.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 72%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Helen Madrid
0
Reputation points
commented
2026-11-06T15:17:08.8066667+00:00
Helen Madrid
0
Reputation points
3 answers
Windows Server 2022 RD Web Access – XSLT Deprecation in Google Chrome
Hello We are operating a production Remote Desktop Services environment based on Windows Server 2022 with RD Web Access and RD Gateway. Our environment provides three access methods, all of which are required by our employees and external customers: …
Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
asked
2026-11-03T12:38:21.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 74%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Florian Schleifer
0
Reputation points
edited an answer
2026-11-06T15:15:49.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 28.999999999999996%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Richard Warren
0
Reputation points
2 answers
unknown, recurring charge on credit card
There is a recurring payment for Xbox Game Pass being charged to my credit card. I checked my Micrsoft account but the payment is not in purchase history, there is an xbox profile attached to my microsoft account but the email address associated with the…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,730 questions
asked
2026-11-06T05:04:10.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 14.000000000000002%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
EMR Administration
0
Reputation points
edited the question
2026-11-06T15:15:44.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
Are there any problems starting Microsoft Teams?
Are there any problems starting Microsoft Teams? As if it is trying to start, but it does not start
Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in
Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in
Accessing Microsoft Teams using organizational or personal credentials
1,380 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 97%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 59%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFN%3C/text%3E%3C/svg%3E)
1 answer
Outlook( macOS) contents lost data for other mail account
Need to recover my old file folders to the Outlook (macOS) to pmcglobal.com account.
Outlook | MacOS | Legacy Outlook for Mac | For home
Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
4,780 questions
asked
2026-11-06T15:15:00.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 96%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Junko Braun
0
Reputation points
answered
2026-11-06T15:15:16.4+00:00
AI answer
2 answers
One of the answers was accepted by the question author.
Power Automate
How do I get access to Power Automate? I have the Microsoft Office 365 but Power Automate does not appear to be included. I searched and tried to Add app but it does not display for me.
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,212 questions
asked
2026-11-06T14:56:01.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Montallana Jeanette
0
Reputation points
accepted
2026-11-06T15:14:42.1966667+00:00
Montallana Jeanette
0
Reputation points
2 answers
Monitors flickering after October 19th Windows 11 update
I updated Windows 11 on October 19th. Later that same day, I started having a very strange issue: Both of my monitors started "flickering" occasionally around 3 PM (yes, it only happens around then) every day. I say "flickering"…
Windows for home | Windows 11 | Display and graphics
5,418 questions
asked
2026-11-06T14:40:05.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 32%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Fredrik Häthén
0
Reputation points
answered
2026-11-06T15:12:49.5033333+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
2 answers
User unable to launch pooled host session machines
We are currently testing Azure Virtual Desktop (POC) in our environment. We have host pools setup. A user is having an issue launching a pooled VM though. We already tested that other users are able to access the pooled VMs with no issue. This user…
Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
2,186 questions
asked
2026-11-06T13:57:38.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 85%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Martin, Gregory (Capital)
0
Reputation points
answered
2026-11-06T15:12:02.7466667+00:00
Martin, Gregory (Capital)
0
Reputation points
2 answers
Copilot access removed for child accounts after a recent update
A child account in our Microsoft family group had been successfully using Copilot for educational purposes, including studying, creating flashcards, and generating practice quizzes. Recently, access appears to have been removed, even though it had been…
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
1,127 questions
asked
2026-11-06T13:08:48.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 94%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Mendez
0
Reputation points
answered
2026-11-06T15:08:42.3066667+00:00
David Mendez
0
Reputation points
0 answers
how can i recver a deleted account that i didn't delete when the gmails that it was logged in are random
i had my account with minecraft premium and someone deleted it and now it's on some random gmails with my username in the gmails
Windows for home | Windows 11 | Accounts, profiles, and login
10,488 questions
asked
2026-11-06T15:05:29.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tadek Lamperski
0
Reputation points
1 answer
How can I fix the OneNote notebook sync issue?
I have two notebooks in OneNote. One of them syncs normally, but the other one has been failing to sync continuously since yesterday. The sync page displays the following error message: "OneNote can't currently sync this notebook. We'll keep trying.…
Microsoft 365 and Office | OneNote | Other | Windows
Microsoft 365 and Office | OneNote | Other | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
661 questions
asked
2026-11-06T15:05:32.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 13%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
欣兵 柳
0
Reputation points
answered
2026-11-06T15:06:31.3+00:00
AI answer
2 answers
Outlook forced new outlook.com account on my new computer - can't access old email
I recently bought a refurbished Dell desktop. When starting it up and adding data from old computer, Outlook would not proceed until I clicked on an [moderator's note: PII removed]@outlook.com email address. Now, I cannot receive emails from my working…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,272 questions
asked
2026-11-05T18:16:06.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dan Hamilton
0
Reputation points
edited the question
2026-11-06T15:04:45.35+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
5 answers
Account recovery requests repeatedly rejected despite correct information
Both of my Microsoft accounts were blocked at the same time in July. I was then asked to enter a verification code that was being sent to one of the blocked accounts, which made the verification process impossible. The issue happened while I was…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,592 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 0%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 83%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
0 answers
Whenever there's an update, I can't sign into Microsoft 365 on my Mac.
I prefer to use a password or have the code emailed to me and choose 'sign in another way'. After I enter the code or password, I get this error message.
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,054 questions