A cloud-based identity and access management service for securing user authentication and resource access
URGENT: Suspected Microsoft 365 tenant takeover; Global Administrator access lost
Hello Microsoft Q&A moderators, Our company in Türkiye needs urgent assistance with a suspected Microsoft 365 tenant compromise and administrator lockout. Our established administrator can still authenticate using Microsoft Authenticator, but all…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
still not receiving emails after outage
I know outage is resolving. I am receiving some emails but not all emails.
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Can't Install Minecraft - Error 0X80070005
I've tried everything that I've read from other answers. My Windows is up to date, I'm signed in to the same account on Microsoft Store and Xbox. I get to the point where it asks me to choose a folder for my games on (C:). I've made an XboxGames folder…
Windows for home | Windows 11 | Gaming
AI answer
Cannot attach a file to outlook email on my iMac.
All of a sudden when I try to attach a file to an outgoing email in Outlook 365 on my iMac Outlook closes and I get the following message "There was a problem with Microsoft Outlook and we apologize for the inconvenience".
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
One drive login
I am consistently asked to sign in to one drive each time I log on to my computer. Can't I just login one time?
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
Windows Update Stuck Working on Updates
Hello, I have a computer that is stuck working on updates. I have completed all suggested steps found online and some other tricks that I would have thought would fix the issue but the issue is still present. We are running Microsoft Windows 11 Business …
Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles
Not Receiving Emails
Since the Outlook outage, I am not receiving emails from any outside accounts. I can send and receive test emails to myself but I am not receiving emails from my AOL and Gmail accounts, nor am I receiving emails from my brother's Outlook account. My…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
After recent update, mouse is acting funny
My desktop gamer updated Windows 11 on the 11th of August, 2026. After this update, my mouse has been randomly click locking at times, and other times it will not respond to left or right clicks. When it locks, it is like I am holding the left mouse…
Windows for home | Windows 11 | Devices and drivers
Recovery Key Does Not Work Screen Stays Stuck on BitLocker Blue Screen
I have my recovery key printed out from my Microsoft Account. I have entered it several times and checked it to make sure I have not made a typo in entering it. It will not work.
Windows for home | Windows 11 | Recovery and backup
Wrong Microsoft 365 cancelled
I had 2 microsoft accounts. The Microsoft subsriptionused on my PC was cancelled by mistake. I need help identifying the subscription owner, restoring it if possible, and activating Office with the correct account. Can I get help from a live agent?
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
AI answer
Windows server 2025 File Explorer Freezing folder contents (not address bar)
Been trying to test and finally roll out windows server 2025 and the File explorer issues are preventing that. I can be clicking through various folder and then the inside window showing the folders and contents just freezes. The address bar is still…
Windows for business | Windows Server | Performance | Windows desktop and shell experience
windows 11 pro
My laptop previously had activated Windows 11 Pro. It now has Windows 11 Education. I want to recover my previous Pro digital licence without formatting.
Windows for home | Windows 11 | Licensing and activation
2026-11 Security Update (KB5132061) (26300.9974) - Install error - 0x800f0993
This update will not complete. Restarted my computer several times with no joy. Any ideas?
Windows for home | Windows 11 | Windows update
Having issues with zoom levels on any browser, caused pc to become bricked
Hi, I have had my PC for a good few years now. Ive had issues with it in the past, which took some figuring out to resolve, but this is one that has me stumped. I recently moved house, and of course brought my PC with me. I had to get a new monitor,…
Windows for home | Windows 11 | Performance and system failures
Request to restore incorrectly deleted Outlook LTSC 2024 question
Dear Microsoft Q&A Moderators, On November 13, 2026, I submitted a technical question titled: "Outlook LTSC 2024 repeatedly prompts for Google OAuth despite successful Gmail IMAP/SMTP authentication" Immediately after publication, the…
Community Center | Discuss the Q&A site | Site bug or problem
Issues or errors on the Microsoft Q&A website.
Phishing scam took control of my Microsoft account
Phishing scam took control of my Microsoft account, can't log in. Recovery form says account does not exist and log in form says wrong password/too many log in attempts, etc. How can I regain access of the account? Online AI forms are not helping!
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
AI answer
MFA lockout on the only Global Administrator account of my Microsoft 365 Developer tenant
Hello, I have a Microsoft 365 Developer Program tenant named something.onmicrosoft.com. The only Global Administrator account is: [email protected] I used to sign in successfully in the past without Microsoft Authenticator. After a long…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Outlook Outage 11/12/2026
It it 11/12/2026 and 7:23 EST here. My Outlook, Microsoft 365 and Microsoft Teams is still out. How can I report this to the company? Moved from Microsoft 365 and Office | Access
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
Microsoft for Startups: Milestone 3 requirements appear met, credit tier never upgraded — how do I reach program support?
We are enrolled in Microsoft for Startups and currently on the $5K credit tier (subscription quota: Sponsored_2016-01-01). Per the published milestone rules, M3 requires 5+ distinct Azure workloads each at ≥$1 spend sustained ~60 continuous days. Per…
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
AI answer
How long will it be before Microsoft is up
Please advise when you anticipate Microsoft will be up and running.
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.