Copilot link issue: First-attempt reference failure followed by successful resolution of the identical SharePoint source
Microsoft 365 Copilot intermittently fails to access a SharePoint file when the source is referenced in the initial prompt. If I submit the same file link again, without changing the URL, permissions, or prompt instructions, Copilot successfully accesses…
Microsoft Copilot | Other
Complaint against Microsoft and the Xbox?
I am having a serious problem accessing Microsoft/Xbox support because I receive a “Chat limit reached – Your account has reached the maximum number of chats allowed. You can start a new chat after Nov 14, 2026, 2:26 PM GMT” message, even though I have…
Windows for home | Windows 10 | Gaming
AI answer
ACS Production – Email Delivery Delays and Backlog Processing During Microsoft 365 Outage
Due to outlook outage, we are experiencing issues while sending emails through azure communication service(email) We're still investigating the ACS Production email delivery delays. Could you please clarify the following with Microsoft? How is the ACS…
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
AI answer
I can't get into my Microsoft account to update payment and am locked out of my emails
I am locked out of my emails because I cannot get into my Microsoft account and would like to get help from a human
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to re-enable check boxes to select multiple emails for bulk actions?
I use Outlook (new). It seems with a recent update since yesterday, that the check boxes to select multiple emails is no longer appearing in either the app or browser. Is there a setting now where I can enable this? I use this feature daily to bulk move…
Outlook | Web | Outlook on the web for business | Email
Sending, receiving, and organizing email in Outlook on the web for business
How do I delete old credit cards from the payment options?
How do I delete old credit cards from the payment options? You will let me change dates and addresses, but not delete them?
Windows for home | Other | Licensing and activation
Retake the exam that I took for the second time
Dear all, when can I retake the exam MB-310, if I took it today for the second time. I see possible offer on Nov. 23rd, but it is not 14 days after today. Thank you for clarification, Bretislav Krch
Community Center | Not monitored
Tag not monitored by Microsoft.
Issue with Changing Primary Email Address
The email address I currently have as my primary is no longer available. I have tried switching to one of my alias email addresses and I get a message saying "Cannot update at this time". This is a reoccurring issue.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Windows HDR Calibration Tool "the specified file could not be encrypted"
When pressing finish after calibrating a hdr profile using the windows hdr calibration tool I get a popup saying "Warning Success (0x80071770) The specified file could not be encrypted". I know it creates an icc profile in…
Windows for home | Windows 11 | Display and graphics
Office 2016 OneDrive
I'm using the free 5 Gb OneDrive from when I purchased Office 2016. I've recently be unable to get to my old business spreadsheets I had stored there. What I've found so far is because I don't have the 365 Office I can't recover my OneDrive. Who can I…
Microsoft 365 and Office | OneDrive | For home | Other
A Microsoft file hosting and synchronization service.
Tax Residency Certificate
Hello, I would like to request a Tax Residency Certificate for Microsoft Ireland Operations Limited for the 2026 tax year.
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Enviar correo
Hola, desde esta mañana no puedo enviar ni recibir correos. Mi cuenta tiene espacio de almacenamiento y estoy conectada a una red wifi que funciona. En Google aparece un problema con el servidor registrado el 12/11/26, me gustaría saber qué…
Outlook | Web | Outlook on the web for business | Email
Sending, receiving, and organizing email in Outlook on the web for business
Microsoft 365 Family
I was notified by my AmExp Account that a charge was posted to my credit card in the amount of $141.88 on 11/22/2026. The MICROSOFT ONLINE STORE MSBILL.INFO billed me for the MS 365 Family, Transaction type: Subscription, on 10/22/2026 and used the email…
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
M365 Developer Program sandbox tenant admin locked out by Conditional Access on first re-login after registration (error 53003)
Our M365 Developer Program sandbox tenant was registered today, and on the very first re-login attempt afterward, the admin account is blocked from signing in to any app -- including the "register security info" / MFA setup flow itself -- by…
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
A free program from Microsoft that provides developers with the tools, resources, and sandbox environments needed to build solutions for Microsoft 365.
speaker connection not working
I've connected a speaker to my laptop to improve the sound quality with a jack to jack connection. but it is still playing through the laptop. I've also tried to connect the speaker via a USB connection, which also didn't work. any advice would be…
Windows for home | Windows 11 | Settings
Locked out of old account but have email and password, no longer have access to old email address
I need to speak to a live billing representative regarding an annual Microsoft 365 subscription. I know the email address and password associated with the subscription. I am being charged annually and need a refund. I can provide proof of payment and…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Assigned Access - Are standard accounts affected?
I'm a 3rd Line IT Technician within the education sector covering 40+ schools in the UK. We have recently began the move to Intune for our student devices (after a successful staff transition) and I'm currently trying to find a solution on how to…
Microsoft Security | Intune | Configuration
Setting up and managing device configurations using Intune
How do I get the Outlook program on my laptop to connect to the Exchange server?
The Outlook program on my laptop shows as Disconnected but I have internet access. The Outlook program on my iphone however is connected and working!
Exchange | Exchange Server | Management
The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.
can use any microsoft products
when is Microsoft going to be back up, my teams and office 365 went down at 9:30 PST and is still down what is going on and why on announcements by Microsoft
Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
outlook.office365.com configuration
how to configure outlook.office365.com ? port , etc
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.