1,116 questions with Microsoft 365 and Office | OneDrive | For home | Other tags

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"I created the document myself in Word Online yesterday, it appears in Recent under my own account, but I cannot open it or access sharing permissions."

I have been using word on-line. I am unable to open it, I see in recent but not in files. I have done everything and still get this error. I have used this account and see all my last documents from back in March 2026. This is a huge project which I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-08T14:01:29.77+00:00
Kathy Kloehn 0 Reputation points
commented 2026-10-09T23:54:18.9066667+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
1 answer

OneDrive Login : AADSTS500200 Error Message

I'm having trouble using OneDrive on my Chromebook. After logging into Microsoft 365 on Google Chrome, I am unable to access OneDrive as I have done previously. Instead, I receive a Request ID, Correlation ID, Timestamp, and a Message…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-08T18:41:02.0966667+00:00
CB 0 Reputation points
commented 2026-10-09T23:31:03.0266667+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
2 answers

storage from microsoft family subscriptin does not sync to onedrive

Dear Microsoft Support Team, I have an active Microsoft 365 Family subscription, valid until May 10, 2027, which I purchased myself. The subscription has been working correctly for several months. However, over the past few days, OneDrive has started…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-09T09:06:05.1833333+00:00
Ioana Ioana 0 Reputation points
edited an answer 2026-10-09T09:53:52.42+00:00
GsN5034 - IA 78,420 Reputation points Independent Advisor
1 answer

Microsoft 365 subscriptions plan changes

Hi there, I just got an email that the 365 subscriptions plans change on May 2nd 2027. That means for my Family subscription the 5TB storage changes to 2TB. The greed has finally arrived at Microsoft as well. Will my 99,90 Euros still remain the same…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-09T08:03:19.4833333+00:00
Johannes1985 20 Reputation points
commented 2026-10-09T09:06:13.43+00:00
Johannes1985 20 Reputation points
2 answers

Linking a previous M365 to current one

Hi, I had an old 365 that I no longer used with an email address that I was no longer using. Everything expired and now I have purchased a new M365 using the same email address. How do I link the two so I can gain access to my old storage? Any ideas?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-09T07:14:35.34+00:00
Lee 0 Reputation points
answered 2026-10-09T07:49:00.9033333+00:00
DaveM121 937.6K Reputation points Independent Advisor
2 answers

How to clear my One Drive for more storage.

How can I restore more storage on my AsusZenbook. it telling me that my OneDrive is full.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-08T22:34:33.7333333+00:00
Linda Tellez 0 Reputation points
answered 2026-10-09T03:31:30.6633333+00:00
Francisco Montilla 31,080 Reputation points Independent Advisor
1 answer

OneDrive Web Account Switcher Fails with AADSTS50020 Despite Successful Authentication

Title: OneDrive Web Account Switcher Fails with AADSTS50020 Despite Successful Authentication   Product: OneDrive Personal (Web)   Issue Summary: When switching between multiple personal Microsoft accounts using the "Sign in with a different…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-08T05:00:05.58+00:00
Dark Psyche 0 Reputation points
answered 2026-10-08T09:58:11.0766667+00:00
Kai-H 28,245 Reputation points Microsoft External Staff Moderator
2 answers

downloading photos to hard drive

How do I download my photos from Microsoft one drive gallery to an external hard drive without losing any file pixels?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-03T17:41:36.1633333+00:00
Michael Stagner 0 Reputation points
commented 2026-10-08T03:08:03.39+00:00
Hendrix-V 19,940 Reputation points Microsoft External Staff Moderator
1 answer

I'm part of a Microsoft 365 Family plan but I only see 5GB in OneDrive

I've been a part of my family plan since the last 1 month, It was working fine, I backed up about 65GB data in Onedrive Yesterday, all of the sudden it says 5GB instead of 1TB. and I'm using 1300% of my storage. When I open my subscriptions, It still…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T12:34:15.8933333+00:00
PR 0 Reputation points
edited an answer 2026-10-06T14:40:58.2966667+00:00
Alex-L 13,080 Reputation points Microsoft External Staff Moderator
2 answers

one drive please help

the phone numbers for microsoft is useless nobody apparently works here..... cant talk to anyone...... need to unlink my one drive and cant really need help

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T15:32:20.1966667+00:00
Felicia Caldwell 0 Reputation points
commented 2026-10-03T03:02:19.7566667+00:00
GsN5034 - IA 78,420 Reputation points Independent Advisor
2 answers

Remove Recently Viewed Files in OneDrive

When is a solution expected to be forthcoming to remove recently viewed files in OneDrive?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T00:50:53.2333333+00:00
Daniel Melendez 0 Reputation points
answered 2026-10-02T02:08:19.94+00:00
TaoLi 115K Reputation points Independent Advisor
2 answers

Data lost on one drive

Hi, All my data on One Drive has been lost. Now i am being asked for a renewal of the services but I only wish to continue if there is support for files retrieval.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-04T09:37:55.8266667+00:00
Aseem Gupta 0 Reputation points
commented 2026-10-01T11:44:04.3066667+00:00
Casey Simmons 0 Reputation points
2 answers

My Microsoft storage exceeds limits. How can all Microsoft files, photos, documents, etc. be safely moved to my Google account?

I received email stating that my Microsoft storage has exceeded my limit and will be deleted unless I take action. As a retiree, I no longer have a Microsoft device nor do I currently require one. I want to safely move/transfer all Microsoft content…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-02-27T00:22:45.8566667+00:00
Robin Haller 0 Reputation points
commented 2026-10-01T00:47:13.33+00:00
Alicia Sarnowski 0 Reputation points
2 answers

hotmail problem with my microsoft 365 subscription

Please help, I've tried many attempts to fix this issue. my hotmail/outlook account says my onedrive is full, and I am no longer receiving emails. However, I have microsoft 365 personal subscription which should cover the storage and both my email…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-29T20:43:40.65+00:00
Lucia Moysey 0 Reputation points
answered 2026-09-29T21:45:25.6333333+00:00
Brian Tillman 27,415 Reputation points Independent Advisor
2 answers

URGENT ISSUE: Over Storage Limit in OneDrive

I'm getting conflicting 'over storage' messaging in OneDrive. I've used 39.8 GB of total 5GB see link below. It says my files are at risk of deletion if I don't purchase storage and I fear I'm being hacked. The message says I'm 34.8 over my limit. See…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-24T12:38:50.6066667+00:00
Krissy Feuerhake 0 Reputation points
commented 2026-09-27T16:01:50.26+00:00
Lucus-V 13,735 Reputation points Microsoft External Staff Moderator
1 answer

ONEDRIVE.COM Search bar is NOT WORKING

Hello, For several days now, the search function in OneDrive has been completely non-functional, both on the (Andriod) mobile app and the web version. I have tested this on multiple devices (phones, tablets, laptops, desktops) and browsers (Chrome,…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-27T06:48:39.3033333+00:00
Manishaa Bhusal 0 Reputation points
answered 2026-09-27T06:48:55.25+00:00

AI answer

1 answer

every time i try to open a document i find this error

{"correlationId":"f61d3fa2-706d-f000-741b-a35965fe222a","dateTime":"Sat, 26 Sep 2026 21:50:16 GMT","userId":"******@hotmail.com"}

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-26T21:54:13+00:00
Abimael Feliciano 0 Reputation points
answered 2026-09-26T22:39:09.7266667+00:00
John Jefferson Doyon 89,445 Reputation points Independent Advisor
1 answer

upgrade went to wrong account

my upgrade for 365 went to wrong account. I made sure i was signed in to right account and upgraded, and paid a second time. This second upgrade also went to the wrong account. I need to access my one drive files and cannot because it thinks it is…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-25T23:16:32.87+00:00
cathy Martinez 0 Reputation points
answered 2026-09-25T23:58:12.2933333+00:00
Jeronimo Fuerte 46,745 Reputation points Independent Advisor
1 answer

upgrade went to wrong account

My OneDrive storage upgrade was applied to the wrong Microsoft account. The extra storage is on ... but I only use OneDrive with .... I need you to either move the storage to or cancel/refund it on so I can buy it again on the correct account."

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-25T22:07:19.63+00:00
cathy Martinez 0 Reputation points
answered 2026-09-25T23:37:05.2+00:00
Jeronimo Fuerte 46,745 Reputation points Independent Advisor
2 answers

trying to restore my onedrive

I accidentally deleted my OneDrive files on September 16, 2026. The files are no longer in the Recycle Bin. I have the 50 GB OneDrive storage subscription and need to know whether Microsoft can perform any server-side file recovery

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-25T20:10:50.3933333+00:00
Jillian 0 Reputation points
answered 2026-09-25T20:44:52.1833333+00:00
EmilyS726 271.5K Reputation points Independent Advisor